“The gift was brought as a retirement present - the actual present itself was great, the customer service was awful. we paid extra to get the present delivered on next day delivering, the present never arrived, we were told they has tired to deliver it, but no one was in - this was at 3:30, when the office is open to 5:30. It had gone back to the depot but they could not deliver back to us until the following day (so now 3 days late) this resulted in me having to drive to the depot and collecting the present, with no apologies from yourself.”
“Order placed with no issues and delivery was made within 24 hours even though I stay on an island. Very happy with the service and would recommend The Gift Experience to anyone”
“I ordered off my phone a 70th birthday tankard and didn't see the drop down box that said 18 on it.Needless to say it arrived as a 70th birthday tankard with a massive 18 engraved on it, my fault I know. I rang them in the hope they could help but found them very off hand. I run my own company and I know I would have been more sympathetic and tried to help even with some money knocked off doing another one, it's good customer service and means you would go back and use them again. Because of that I wouldn't go back. I went to my local Timpsons and got one done and engraved within the hour for the same price.
Lesson Learned”
“I have used for various gifts over the last few years, not only are they top class & speedy delivery but often as much as 50% off. The products are always appreciated from all my recipients as they will be this Christmas too.”
“Address incomplete due to poor layout of web site no confirmation of details - when realised, conte ted them Their response was that everything was automated and they can’t do anything
Why bother with a help desk?”
“Nice quality underwear, but would have appreciated the seller double checking the size, i requested a medium and received a size 12 which is quite large. I would have expected something more between an 8/10. Unfortunately i saw after my purchase that they sized from 10 up, not S, M, L etc so i would have appreciated a check before sending, since i stipulated M and a 12 is more on the large side”
