“I ordered two champagne glasses, they were bought on two separate transactions and I had to separate order numbers, but one champagne glass was lost and didn’t arrive in time for a 50th birthday. However, the customer service I have received in helping me replace the lost item has been excellent, I’d like to thank Robyn in particular who has done her upmost to help me, communicate in a timely fashion via email and has helped me resolve the lost item, A big thank you Robyn.”
“Gift ordered was perfect the person we bought this for was thrilled to receive such a personal gift
Received in time although I was late in ordering the gift.
Delivery was great not a problem.”
“I ordered a personalised photo album for my daughter as a keepsake for all her hen party photos. It arrived swiftly and was very well packaged to avoid any damage during delivery. It was a good quality product which looked exactly like the images on the website but I had thought it would be a little bit larger. Anyway my daughter was delighted with her photo album. Many thanks to the gift experience.”
“Ordered presentation champagne in wooden box for my grandsons 21st
Birthday
Unfortunately it arrived in a cardboard box. I rang customer services and provided photographic evidence. They responded immediately and the replacement box arrived next day. Well done
.”
“Excellent service,easy to follow instructions. Purchased engraved Silver Rose several times and all perfect for occassion. Good quality and well presented items. Have recommended you several times and will continuous to do so.”
“Purchased personalised Etched Heart Design Vase for my daughter and son in laws' 25th Wedding anniversary. Absolutely delighted with the quality of the product and prompt delivery. This company provides excellent customer service and would highly recommend them.”
“Great Picture Frame, very stylish. well made and very good value, Engraving was lovely and was delivered within a week of ordering. Will definitely use this company again.”
