“Beautiful personalised silver plated rose in a presentation box for my nieces 40th Birthday. Looks lovely. Easy to order and promptly delivered. Hopefully she will like it as much as I do. Birthday next week.”
“Unusual gift which delighted the recipients on their tenth wedding anniversary as being an imaginative solution to the tradition of giving tin for this celebration. They will be naming their star after their baby son. The process does take a bit of time though, so the giver should be aware of this.”
Hi,
We are sorry to learn that you're unhappy with the personalisation quality of your order. I have reached out to you privately via email to discuss this matter further. Please respond at your earliest convenience, and I will gladly assist in resolving any concerns you may have.
Kind regards,
Abbie
Quality and Review Management
Activity Superstore Ltd.
Hi,
I appreciate your feedback and the time you have taken to share your concerns.
Upon thorough investigation, I can confirm that your order was placed on 10th January. Subsequently, on 11th January, we promptly notified you via email that, unfortunately, we were unable to fulfil your order due to the unavailability of the item. As a result, we issued a full refund for your order.
I sincerely apologise for any inconvenience or dissatisfaction this situation may have caused you. If you have any further enquires or require additional assistance, please feel free to reach out to us.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Stephen,
Appreciate your feedback.
Upon investigation, it was found that your order was unfortunately reported as out of stock, a circumstance we were not informed about until after forwarding the order to the supplier. Your order, placed on January 7th, prompted us to send you an email and process a refund on January 9th.
I sincerely apologise for any inconvenience or frustration this may have caused.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
