Hi I am sorry you feel like that. I have looked at your order and it appears that when you placed the order you did not put in the correct address and the product was returned we have since sent it out to the correct address. We do provide a Postcode lookup facility to stop this happening. Customer Services
“I visited their site after a live chat through google when I couldn’t find the exact item I wanted but saw similar ones. During the chat I asked if a photo could be added & was told yes & sent the link to it directly. My gift arrived very quickly & it was exactly what I wanted I was also given the option of a preview being sent which I took up because it was a photo gift. Very good quality item would use them again without hesitation.”
“This product looks expensive but it isn't. It's a lovely ornament that will look good on any mantle. You can have what you like engraved on it. I am sure my daughter will look back in years to come and smile.”
“Ordered a personalised item online. Very easy process. Became a little concerned when I had not had any notification as to the delivery as this was a present. The item arrived on time but there was no emails telling me it had been dispatched or expected day of arrival, so I emailed to enquire and got a very quick response.”
“Great gift looks fabulous came very beautifully done I also chose gift wrap which was done very well was worth the choice to gift wrap daughter and son in law very pleased with it”
“Delivery of goods had been lost in the post and the product purchased was needed for an awards night. The customer service to rectify and re-send the product was exemplary. The kind lady investigated and followed up the following day (as she said she would) in time to resend the product to arrive ready for the awards night the next day - sent it by tracked postage too to ensure it's arrival!”
“I ordered “my first tankard” for our grandson and it arrived beautifully engraved and delivered very quickly. Excellent service from the Gift Experience and would highly recommend them.”
“easy to purchase & swift delivery in nice looking envelope..but ability to use was far more difficult than i'd thought!..for me,it needs a little more sorting with the member hotels to make it work more swiftly!”
