“The product I ordered was actually really poor quality and had a fault on the back of the frame. I was fully prepared for a struggle to get my money back, particularly as the product was itemized, but the gift company arranged a refund straight away, as per their policy when I sent a photo of the damage. The only reason I have given 4 rather than 5 stars is because of the quality of the product they sold and the fact I had to wait 48 hrs (and therefore chase a response) when their policy states they aim to respond to complaints within 24 hrs. Would use them again.”
“I would have liked an email informing me when item had been despatched but although I didn't see the graduation cushion myself - my niece was over the moon with it”
“There was an error in the product that was sent initally by Gift Experience - the name was spelled wrong on a personalised gift. However, I was sent the correct item immediately the next day via next day delivery, making up for this and overall I was very happy with the gift.”
“Nice product, as described, and arrived in time for a retirement party as requested.
However a box would have been a nice touch as it was a gift and just makes it easier to wrap too.”
“As an amateur I met some problems on ther Gift experience website but by telephoning my problems were quickly solved and I was delighted when the chosen gift gift arrived a day earlier than promised. Well done.”
