“The product itself is fab, bigger than I expected and a good weight. However it didnt arrive in time to give to my friends on their 1st anniversary party. I ordered it because the webpage said despatch 1-3 days plus 2-3 days delivery from date of despatch. - so maximum of 6 days. The Gift Experience need to change the wording so as not to raise expectations of other people ordering this for a particular occasion.”
“We recently bought the clock and photo frame for our daughter and son in law for their 25th wedding anniversary. They are delighted with it and so were we when it arrived, it is so simple and stylish, well packed. Would thoroughly recommend it as a gift.”
Thank you for taking the time to leave us this feedback Colin.
I can see that our customer service team promptly responded to your enquiry on Wednesday afternoon informing you that we would get tracking for your order and come back to you. I have requested our customer service team expedite this and get this sent over to you urgently.
Best wishes,
The Gift Experience
“Ordered a bullet vase for friends' Golden Wedding anniversary only to discover they could not dispatch directly to them. The price, the vase and the engraving were great, but now I have to make arrangements get it to them.”
“How can I write a review about goods which I NEVER RECEIVED, and no money refunded. Been constantly emailing but getting nowhere. Don't want goods now just my money back. Very disappointed with the service. So can you refund my money ASAP.”
Thank you for taking the time to leave us this feedback Anne.
I can see from the tracking that the goods were dispatched on time and were marked as delivered by our courier including a picture. Our customer service team will be in touch to discuss this further with you.
Best wishes,
The Gift Experience
“What better than an anniversary present that means something to both of you? A lovely idea that was well executed; delivered promptly and was well received. Thank You from us both.”
“The message in a bottle was very nicely presented in a wooden presentation box - unfortunately the formatting of the message wasnât very flexible so it didnât look as nice as I had hoped âŚ.”
“Very pleased with the quality of my purchase. However the post order process and communication was very poor to the extent that I was unsure as to whether my purchase had even been shipped and whether it would arrive before the event for which it was intended.”
