“There was a manufacturing fault which was not apparent when the items were shipped or when they were first received. On learning about this, Gift Experience immediately arranged to replace them without a quibble. They displayed a very professional standard in dealing with a problem that was not of their making.”
“I purchased a wine bottle stopper from The Gift Experience about three weeks ago for a friend who was retiring. I am yet to give it to him as his party is next week. However, I know he will be thrilled with it as he does love a glass of wine regularly and will enjoy using this good quality, beautiful stopper. The engraving is top quality and it arrived within days. Ordering it was quick and easy .”
“I ordered a Name A Star Certificate, it didn't even come on an A4 paper cardboard which a Certificate would normally be printed on. It was cheap and tacky small piece of flimsy coloured paper like you would get a leaflet through the door advertising a promotion...also the cardboard envelope it came in was crushed on one corner even though it had an outer package so I'm guessing it got sent out like this and not done via delivery. I thought I'd picked a nice gift for my cousin's 40th Birthday present for a keep sake. I'm very disappointed in the quality of my purchase.”
“Very pleased with the quality of cushion and photo was very clear It arrived within a week which was as expected.
My only criticism was not being able to see my photo and chosen wording before I ordered it but maybe I was doing something wrong but I didn't get a reply from the email I sent. I shall be ordering again.”
