“The money Maze puzzle is flimsy. I purchased two and the first one was fine to put the money in although fiddly. The second one had a very small piece of plastic broken inside it which meant when you placed the money in the box it would not close. I was given a replacement immediately at no charge by The Gift Experience so their customer service was very good BUT when I came to insert the money in the box the hard plastic is so brittle the lock mechanism broke so the box would not close. As it was getting close to Christmas I decided to abandon the idea and went elsewhere for a different money maze box which was cheaper and sturdierš”
Hi,
Thank you for taking the time to share your feedback.
I sincerely apologise for the condition in which your order arrived. This falls short of the high-quality standards we strive to maintain, and we value your input as a means of enhancing our services for our customers.
We can only apologise that we did not meet your expectations on this occasion. We hope for an opportunity to regain your trust and serve you better in the future. If you decide to place another order with us, we are committed to making it a more positive experience.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Angela,
Thank you for bringing your concerns to our attention.
I want to extend my sincere apologies for any errors that occurred with your order. Following a thorough investigation, I observed that the order has been returned to us. I have already reached out to you regarding the option of either refunding or resending your order. If you could kindly respond, I would be more than happy to expedite the resolution of this issue for you.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I loved the product however upon delivery it looked like it had been run over. The box was squished, the product was upturned and this was not done by the courier. Despite the damage, I kept the product as I didn't have time to return it before gift exchange. The company was easy to use however and the product arrived within reasonable time.”
Hi Daisy,
Thank you for sharing your feedback with us.
I sincerely apologise3 for the condition in which your order arrived, as this falls below the quality standards we strive to uphold. If you have a photograph of the issue, could you please email it to us at customerservices@thegiftexperience.co.uk along with your order number? I will personally investigate this matter and address it promptly.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I use this company every year for personalised photograph Christmas Bauble for my 3 Granddaughters and always recommend them highly. Just one disappointment this year 1 Granddaughter received her Bauble a week prior to my other 2 Granddaughters, so delivery took 2 weeks which is most unusual and a little disappointing.”
“Dreadful will not be ordering again. Picture was sideways and missed off our names. Had to go through the hassle of returning the item even though it would be no good to anyone else as itās our baby in the photo! Then had to chase for a refund. AVOID”
Hi,
We appreciate you taking the time to share your feedback.
We sincerely apologise for any disappointment caused by the quality of your order upon arrival. After conducting a thorough investigation, we observed that our customer service team promptly issued a freepost return label and processed a refund for your order without delay.
Should you have any additional enquiries or concerns, please feel free to reach out to me directly. I am more than happy to further investigate and assist you in any way possible.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
