“The gift I purchased was of high quality and the personalised engraving was beautiful, which the recipient loved. It arrived in the timescale given. Very happy with both product and service- would use again.”
“If I could give "0" I would! I ordered a wedding anniversary gift on a Friday and I paid express delivery £11.39 in order to have guaranteed deliver on Saturday. On Friday I changed the delivery option from my house to the local sainsburys because there was a risk that no one was at home. Dpd confirmed both the acceptance of the change of address and the Saturday 's delivery. Dpd failed the delivery and the item has been delivered on Sunday. I called The Gift experience and they didn't want to know anything about. They were keeping saying that the change of the address was the reason for the delivery failing(???)Really??? I wrongly thought that the gift experiment could have refunded the £11.39 for the failed express delivery and claim back to Dpd. But they had no interest at all.”
“I was really pleased with my purchase it came on time and the couple I bought it for loved it, i will definitely purchase items from this company again.”
I am sorry you are unhappy and that you feel that you had a horrible experience. I have checked our system and it states that it had been returned by Royal Mail as Addressee Unknown or Gone Away.
“Easy to order. Arrived within days very well packed. Item as described. Quite expensive delivery charge but it was glass. Pleased with item.
Would use company again but would bear in mind delivery charge”
“Bought a gift weekend and a Golden Wedding Anniversary Card. The process was efficient and delivered very quickly, however the front of the card said "congratulations on 50 years married" but the inside of the card said "25" years (which is a silver wedding) - a genuine error that the Company apologised for and refunded the cost of the card. Was rather embarrassing though when presenting the gift to the couple.”
“While looking on-line fir an unusual anniversary present, we were delighted to see a beautifully- designed cushion which would allow us to add our friends’ names and the year of their marriage. We completed the order and sent it, but then realised we’d misunderstood the instructions, and hadn’t asked for Express Delivery. To our relief, the company allowed us to change the type of
Postage, and it arrived at our house the very next day.
The cushion was perfect, and our friends gave it pride of place at the party two days later, and couldn’t stop exclaiming about it, picking it up and showing it to everyone. They were delighted, and several people asked where we’d bought it. It was altogether a perfect present-buying experience, and we were grateful for the kindness of the person we telephoned to ask for help.”
