Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

“I've still not received my purchase Update, the issues with delivery was all to do with UPS, i don't know how UPS is still in business i've had issues with them with delivering from other suppliers, they say your item is out for delivery so you wait in all day, nobody calls you, and then you get a message to say you weren't home so we've taken it to a local pick-up area. When they didn't even attempt to deliver it. Jason from the flash centre was amazing at helping me to get UPS to deliver it to me, great customer service. I'm upping my rating from 1 star to a 4 star (its not a 5 star as i wish TFC would drop UPS as they're courier).”

Helpful Report

Posted 2 years ago

Dear Mr,Thank you so much for your 4-star rating of The Flash Centre! We appreciate your feedback and are delighted to hear that Jason from our team provided amazing customer service in assisting you with the UPS delivery issues. We apologise for any inconvenience caused by UPS and understand your frustration. Your feedback is valuable to us, and we will take it into consideration when evaluating our courier options. Once again, thank you for your support and for choosing The Flash Centre. We hope to serve you better in the future and look forward to exceeding your expectations. Kind regards, The Flash Centre

Posted 2 years ago

“Ordered PM, arrived next day.”

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Posted 2 years ago

Dear Sam,Thank you so much for your excellent 5-star rating of The Flash Centre! We truly appreciate your support and the time you took to share your experience with us. We are thrilled to hear that you had such a positive experience with us, and we're especially glad that your order arrived promptly. At The Flash Centre, we strive to provide fast and reliable service, so it's fantastic to know that your recent purchase was delivered to you the very next day after you ordered it. Our team works hard to ensure that all our customers receive their orders in a timely manner, so it's always rewarding to receive feedback like yours. We're delighted that we could meet your expectations and offer you the exceptional service you deserve. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We are here to help!

Posted 2 years ago

“Easy to navigate website, place order, and quick delivery”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of The Flash Centre! We are thrilled to hear that you had a positive experience shopping with us. It's great to know that you found our website easy to navigate, placing an order was hassle-free, and that you received your delivery quickly. We strive to provide excellent service to our customers, and your kind words are truly appreciated. We look forward to serving you again in the future.

Posted 2 years ago

“Excellent coms and quick delivery”

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Posted 2 years ago

Dear Alan, Thank you so much for taking the time to rate The Flash Centre with 5 stars! We truly appreciate your kind feedback. We are thrilled to hear that you had an excellent experience with our communication and were satisfied with the quick delivery of your order. Delivering exceptional service is our top priority, and we are delighted to know that we met your expectations. Thank you again for choosing The Flash Centre. We look forward to serving you in the future!

Posted 2 years ago

“A good service with updates of progress of order”

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Posted 2 years ago

Thank you so much for your glowing 5-star rating of The Flash Centre! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our services. We're especially glad that you found our update on the progress of your order helpful. Providing a good service and keeping our customers informed is something we strive for at The Flash Centre. Once again, thank you for taking the time to share your feedback and for choosing us. We look forward to serving you again in the future!

Posted 2 years ago

“The order was satisfied in two deliveries. The first delivery was for 8 of 10 of a single product. I was told to expect 8 items but I received no information about the other 2 until I emailed to enquire, about a week after my order. Surprise, surprise! I received an email to say that the remaining 2 were being despatched. Please improve your standards of communication with your customers.”

Helpful Report

Posted 2 years ago

Thank you, Peter, for your 4-star rating of The Flash Centre. We appreciate your feedback. We apologise for any confusion caused regarding the delivery of your order. We understand the importance of effective communication and will take your feedback into account to improve our standards. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future. Thank you for choosing The Flash Centre.

Posted 2 years ago

“Specialist item , in stock, arrived quickly”

Helpful Report

Posted 2 years ago

Dear Christopher, Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We're delighted to know that the specialist item you ordered was in stock and arrived quickly. Providing our customers with a wide range of products and ensuring fast delivery is something we take great pride in. Thank you also for being a loyal customer. Your continued support means the world to us, and we look forward to serving you again in the future. If you ever have any questions or need further assistance, please don't hesitate to reach out.

Posted 2 years ago

“Everything delivered swiftly and on time”

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Posted 2 years ago

Thank you so much for giving The Flash Centre a 5-star rating! We truly appreciate your feedback and support. We are thrilled to hear that your purchase was delivered swiftly and on time. Customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. It's fantastic to know that we met your expectations in terms of timely delivery. Once again, thank you for choosing The Flash Centre. We look forward to serving you in the future and providing you with exceptional products and services.

Posted 2 years ago

“Very happy with my purchase from The Flash Centre. The customer service was excellent throughout, from when I was just thinking about a purchase and had a few questions, then with the actual purchase itself and finally when I needed some help with my new products after delivery.”

Helpful Report

Posted 2 years ago

Dear Patrick,Thank you so much for your glowing 5-star rating of The Flash Centre! We are thrilled to hear that you are very happy with your purchase. We pride ourselves on providing excellent customer service throughout the entire purchasing journey, from the moment you were considering your purchase and had questions, to the actual purchase, and even after delivery when you needed assistance with your new products. Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. Once again, thank you for choosing The Flash Centre. We truly appreciate your support and recommendation.

Posted 2 years ago

“Great experience. When they were unable to get the product I was looking for they offered a suitable alternative and matched the price. Recommend!”

Helpful Report

Posted 2 years ago

Dear Paul,Thank you so much for your fantastic 5-star rating of The Flash Centre! We sincerely appreciate your support and recommendation. We're thrilled to hear that you had a great experience with us. Our top priority is to ensure customer satisfaction, even when we encounter certain product limitations. We're glad that we were able to offer you a suitable alternative and match the price to meet your requirements. We value your business and look forward to serving you again in the future!

Posted 2 years ago

“Incredible customer service and the best price in the UK on the item I was looking for.”

Helpful Report

Posted 2 years ago

Dear Chris,Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your kind words and positive feedback. We are thrilled to hear that you found our customer service to be incredible and that we were able to offer you the best price in the UK on the item you were looking for. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We will continue to strive for excellence in providing top-notch customer service and competitive pricing. Once again, thank you for choosing The Flash Centre. We look forward to serving you again in the future!

Posted 2 years ago

“My package was not delivered and sent to a random address that is not mine”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide us with feedback. I looked into your order and due to the sizeand awkwardness of Colorama roll, we had to dispatch in two packages. Both were dispatched to the same address and the other items on your order were received by reception, however the Colorama was sent on a larger vehicle, and that driver could not locate the address. The Colorama was then returned to our facilities and I can see that we have already provided a refund. We really apologise for the failed delivery of the Colorama. I can see you already used a free delivery code from signing up to our marketing newsletter but by way of an apology we will email you an additional free delivery code. Looking through the records for your order, I can see the first we learned about the failed delivery, is when UPS returned the parcel to us, at which point we reached out to you to discuss your options. If in future, your package does not arrive in the time frame as expected, please email us on sales@theflashcentre.com, call us on 02078375649, or use the live chat facility on our website. A member of our team is always happy to assist you with the query, and in your case, we probably could have helped UPS find your address and get the Colorama delivered in time for your shoot. Unfortunatley couriers are never 100% in their service, but if you let us know there's been a delay, we're on hand to help in any way we can!

Posted 2 years ago

“Picked up a Nanlite FS-300 for a really good price. Delivery was fairly quick (wasn't in stock when ordered). Highly recommended.”

Helpful Report

Posted 3 years ago

Hi Chris! Thank you so much for your fantastic 5-star rating of The Flash Centre! We truly appreciate your kind words and the time you took to share your experience with us. We're thrilled to hear that you picked up a Nanlite FS-300 at a great price and that the delivery, despite it being out of stock when ordered, was fairly quick. Your recommendation means the world to us! If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help. Thanks again for choosing The Flash Centre! Best regards, [Your Name]

Posted 2 years ago

“Good advice and easy to deal with. have been a customer of theirs for many years.”

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Posted 3 years ago

Thank you so much, Huw, for leaving us a fantastic 5-star rating! We truly appreciate your support and loyalty as a long-time customer of The Flash Centre. It's wonderful to hear that you find our team to be helpful and easy to deal with. We'll continue to provide you with good advice and top-notch service for many more years to come. Thanks again for your kind words!

Posted 2 years ago

“Made an order after asking advice on product. Placed the order then found out it wasn’t in stock.Two phone calls to sales to find where item was.With the response you need to speak to someone else. It arrived 3 weeks later….not great. Have been a customer since 1988.”

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Posted 3 years ago

“Very quick service and at a fair price too”

Helpful Report

Posted 3 years ago

Dear Chris,Thank you for your amazing 5-star rating of The Flash Centre! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with us. Your kind words mean a lot to our team. We pride ourselves on providing very quick service and ensuring fair prices for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing The Flash Centre. We look forward to serving you again in the future!

Posted 2 years ago

“Good price and fast delivery. Excellent service.”

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Posted 3 years ago

Thanks so much for your 5 star rating, Gary! We're thrilled to hear that you had a great experience with the Good price and fast delivery. Excellent service. We strive to provide our customers with the best possible experience, so thank you for your kind words.

Posted 3 years ago

“The stock I want and quickly delivered.”

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Posted 3 years ago

Thank you so much for your 5 star rating of The Flash Centre, Stephen! We really appreciate your loyal custom and are pleased to hear that our quickly delivered stock meets your needs. Thank you for choosing The Flash Centre and we look forward to seeing you again soon!

Posted 3 years ago

“Fast, efficient service. Would recommend to others.”

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Posted 3 years ago

Thank you so much for your 5 star rating, Sue! We really appreciate it. We are so glad that you found the service to be fast and efficient, and that you would recommend us to others. Thank you again!

Posted 3 years ago

“Excellent device”

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Posted 3 years ago

Thank you so much, David, for your glowing 5 star review of The Flash Centre! We’re so glad you enjoyed using our product. Your feedback means a lot to us and we really appreciate it!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

The Flash Centre Reviews