The Flash Centre Reviews

Name: The Flash Centre
Address: Spectrum Point, 164 Clapgate Lane, Birmingham, London
Rating: 4.86

4.9 Rating 960 Reviews

97 %

of reviewers recommend The Flash Centre

Company Reviews

Product Reviews

Metrics

4.9

Based on 960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Flash Centre 5 star review on 23rd March 2025

Mohammad Iftekharuddin Bunty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience at the flash centre, both online and at their Leeds retail office. I'd recently purchased the new elinchrom 5 flash kit, one of the heads was not working right, I contacted their online support, conversed with a very knowledgable member of staff, i then agreed to take the unit to their leeds site, Graham was super helpful, agreed the unit was not working right and within 24hrs they'd sent me a replacement. A very fast and slick support packed from begging to completion!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Chris! We really appreciate the loyalty you've shown your experience at The Flash Centre. It's wonderful to hear that your online and Leeds retail office experience was great, and we are so pleased that our knowledgeable staff were able to resolve your issue in a timely manner. We truly appreciate you being a loyal customer!

Posted 2 years ago

“£9.95 for the bulb. £9.95 for postage very, very greedy and no warning what the postage would be until they your credit card details.”

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Posted 2 years ago

Hi, thank you so much for the feedback, and sorry to hear you weren't happy with the shipping price. Because of the fragile and normally expensive (on this occasion your order was not expensive, but it was a very fragile item) nature of the products we sell, we exclusively use an express tracked and insured carrier for our deliveries. Whilst this can make a few deliveries a little pricier, hopefully the peace of mind around your delivery makes it worth it. For any orders over £150 shipped to the UK mainland, we do offer this delivery service free of charge, and in response to your feedback we have now setup a free delivery coupon for customers who are signed up to our newsletter. Please feel free to use that coupon on your next order. Sorry to hear that the shipping price was not more obviously visible to you. We do have an option in the cart page to calculate shipping costs before proceeding to check out. Customers can select to pay from the cart or proceed directly to checkout where delivery details are entered and a delivery charge is then displayed on the payment screen. Because shipping varies by location, it is only once address info is entered that we can calulate the shipping. That being said, we are constantly looking for ways to improve our website and will take your comments on board to see if we can make the shipping pricing options more apparent. Thanks for your invaluable feedback, it is greatly appreciated, even if it is negative feedback on this occasion. The TFC Team

Posted 2 years ago

“Fast service! Arrived the next day.”

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Posted 2 years ago

Thank you so much for your kind 5 star rating of The Flash Centre and for being a loyal customer. We are thrilled to hear that you were impressed by our fast service and that your item arrived the next day. We appreciate your support!

Posted 2 years ago

“Helpful staff and very fast delivery”

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Posted 2 years ago

Thank you Deborah for your 5 star rating of The Flash Centre! We are glad that you experienced helpful staff and very fast delivery. It means a lot to us to receive such positive feedback from our customers.

Posted 2 years ago

“Charged me £9.99 to ship a small lead worth £13. Need to review their shipping for items like this. Shame.”

Helpful Report

Posted 2 years ago

Hi, thank you so much for the feedback, and sorry to hear you weren't happy with the shipping price. Because of the fragile and normally expensive (although not on this occasion) nature of the products we sell, we exclusively use an express tracked and insured carrier for our deliveries. Whilst this can make a few deliveries a little pricier, hopefully the peace of mind around your delivery makes it worth it. For any orders over £150 shipped to the UK mainland, we do offer this delivery service free of charge. I can see that the cable you purchased for £12 has a manufacturer retail price of £53. Hopefully the £41 you saved on the cable made up for the few extra pounds paid for a tracked and insured courier service. Thanks again for the feedback, and hope to serve you again soon! TFC

Posted 2 years ago

“Ordered online and as alway’s arrives on time.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give us a 5-star rating! We are overjoyed to hear you had a positive experience with us, especially that you ordered online and, as always, received your items on time. Your continued loyalty means a lot to us at The Flash Centre, and we sincerely appreciate it.

Posted 2 years ago

“Great fast service and they had an item in stock that was unavailable without a special order elsewhere. Recommended”

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Posted 2 years ago

Thank you so much for your 5-star rating and wonderful review! We are thrilled to hear that you had such a great experience with our fast service and that we had an item in stock that was unavailable otherwise. We appreciate the recommendation. Enjoy the product!

Posted 2 years ago

“Best price for my items. Dispatched next day and delivered the day after. Great service.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We are thrilled to hear that you were able to get the best price for your items and that our great service allowed them to be dispatched and delivered the day after you made your purchase. We truly appreciate your kind words and look forward to serving you again soon.

Posted 2 years ago

“I ordered 2x Godox AD600iii's and a Nikon X Pro trigger. Everything from the website to delivery was excellent. I shall definitely use these Guys again.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Nick! We are really pleased to know that everything from the website to the delivery of your Godox AD600iii's and Nikon X Pro trigger has been to your satisfaction. We hope to see you soon at The Flash Centre!

Posted 2 years ago

“Great service and super fast delivery”

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Posted 2 years ago

Thank you so much for your 5 star rating of The Flash Centre! We're thrilled to read that you enjoyed our great service and super fast delivery!

Posted 2 years ago

“Great products and service, thank you”

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Posted 2 years ago

Thank you so much for your 5 star rating of The Flash Centre. We’re so pleased to hear that you had such a great experience with our products and services. We truly appreciate your support. Thank you!

Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

Thank you so much for your 5 star rating of The Flash Centre! We are thrilled that you were pleased with the high quality of our products and excellent service.

Posted 2 years ago

“TFC had just what I was looking for (intervalometer for a Sony alpha), at very competitive prices, delivered in rapid time. It's the first time I'd used them, but will do so again. Thank you.”

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Posted 2 years ago

Thank you so much for the 5 star rating James! We're so glad to hear that we were able to provide you with exactly what you were looking for at such competitive prices. We're even happier to hear that it was a positive experience for you! We are incredibly grateful for your repeat business and value you as a customer. Thank you!

Posted 2 years ago

“I found ‘The Flash Centre’ offered value for money and prompt service while purchasing a number of photographic items. The latter being a Billingham 225 bag. Although to date I have had no reason to utilise any after sales service I have no reservations in recommending TFC.”

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Posted 2 years ago

Thank you so much for your kind words and the 5 star rating for The Flash Centre! We are really glad to hear that you found our range of photographic items to offer value for money and that you experienced our prompt service. Thank you for being a loyal customer and for recommending us to others!

Posted 2 years ago

“Excellent and fast service. Highly recommended!”

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Posted 2 years ago

Thank you so much for giving The Flash Centre the 5 star rating. We appreciate your loyalty as a returning customer and are thrilled to hear you were pleased with the excellent and fast service we provided. It means a lot to us to have your support and we would love to welcome you back soon!

Posted 2 years ago

“All good, thanks”

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Posted 2 years ago

Thank you so much for your 5 star review! We really appreciate your returning loyalty.

Posted 2 years ago

“The ordered chemical was completely wrong but they have promised to put it right, I will know in a few weeks if the costumer service is good.”

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Posted 2 years ago

Hi Robert, thank you so much for the feedback, and apologies that you received the incorrect item. Looking at the images you kindly sent over it looks like our team picked a box of "Amfix Universal" as per your order, but that the manufacturer had accidentally packed "Universal Replenisher" inside that sealed box. This was unfortunately our last unit of stock, but we've spoken to the manufacturer and they'll be sending a replacement over to you ASAP! You are welcome to keep the bottle of Universal Replenisher free of charge, hopefully this comes in handy for you. If you have any questions at all while we wait for the replacement product to arrive, please feel free to email us on sales@theflashcentre.com or call 02078375649. Thanks! TFC

Posted 2 years ago

“8 days after my online order I still had not received any communication re order status. I rang the flash centre and the option for sales / enquiries put me through to an answerphone. I eventually managed to chase them up via online chat from their website. I received the order 12 days after it was placed, but honestly if I hadn't chased it up I think I'd still be waiting for it.”

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Posted 2 years ago

Hi, thank you so much for your honest feedback. Whilst it's never nice to see a negative review, we can only sincerely thank you for taking the time to bring this to our attention, as we will use this as a learning experience to perfect our customer service. Rest assured we will conduct a full investigation as to how your order slipped through the system and did not get delivered sooner. Your custom and support over the years is greatly appreciated, so we take the feedback very seriously. A member of our team will be in contact to apologise to you personally.

Posted 2 years ago

“Absolutely perfect.”

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Posted 2 years ago

Thank you so much, Simon, for your 5 star rating of The Flash Centre! Absolutely perfect. We really appreciate your loyalty and we hope to see you soon!

Posted 2 years ago

The Flash Centre is rated 4.9 based on 960 reviews