The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,137 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 20th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've placed two orders and do not think it's great value, you can get the same or better in supermarkets, will not be ordering any more.”

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Posted 4 years ago

“The heralded fish pies @£9 each were HUGELY disappointing. Glutenous and potato-heavy .. minority ingredient being the fish. One container melted in the oven. Bought 4 - never again - was refunded for 2. Most retailers would have refunded 100%. Fortunately there many other on-line fish retailers.”

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Posted 4 years ago

“For the price the portions were small”

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Posted 4 years ago

“You haven't. You're asking for a review when you haven't even delivered.”

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Posted 4 years ago

Our review request emails are automatically generated 10 days after the order was placed. You placed your order well in advance of your selected delivery date hence why you hadn't received your order by the time we asked you what you thought! Sorry for any inconvenience caused.

Posted 4 years ago

“Unforutnately my last order was disappointing. I ordered the clams, 2 packs, I made vongole with one pack and the clams were absolutely tasteless. There was also lots of sand so we were crunching through until we gave up. As the clams are precooked you assume they have been washed but obviously not. We also ordered the salt and pepper squid which comes in a box and is pretty poor, something you expect to get from Iceland not The Fish Society. My previous orders were for fresh fish and I have been very happy and happy to pay a bit extra due to the quality. I will throw away the other packet of clams and the rest of the squid which is a shame. The garlic prawns were ok but not amazing. I am yet to try the large red prawns so fingers crossed they will be good as they were quite pricey.”

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Posted 4 years ago

“So far I am not impressed with the quality. I ordered the battered squid rings and they were awful. I have just carefully thawed and cooked the salmon fillet steaks and found them flavourless and without any of the lovely texture of fresh salmon”

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Posted 4 years ago

I can't find your order using your email address. We would love an opportunity to put this right if we can. We were not aware of your displeasure until we read your review. If you would like to contact customerteam@thefishsociety.co.uk we will do our best to make amends.

Posted 4 years ago

“The service was very good, but I never new that every thing was frozen. I would never have got frozen rollmops and jellied eels. Freezing the eels makes them very watery and changes them. White fish frozen is fine. I never felt it was good value for money and the little tubs of shrimps was very disappointing for the cost.”

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Posted 4 years ago

“Everything was broken the legs everything broke there was no meat inside these things despite me spending so much money its just not what i expected i would not recommend over priced for what u get.”

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Posted 4 years ago

We would love an opportunity to put this right if we can. We were not aware of your displeasure until we read your review. If you would like to contact customerteam@thefishsociety.co.uk we will do our best to make amends.

Posted 4 years ago

“When I opened the polystyrene cooler box I discovered one set of snails were out of the package, scattered inside the box. The cooler box wasn’t pristine inside, it had some kind of dust and little unknown crumbles. The second package of snails was also damaged- the foil was all squashed.”

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Posted 4 years ago

“For the money paid I was so ...disapointed. My own fault of course,80grams was delivered...I am a pensioner and work in lbs and ounces. £10 30 with delivery for a piece of fish no bigger than a fish finger, I can not afford to buy any more. Thank you J Crosby”

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Posted 4 years ago

“Hi. This was the first time I had ordered something from the Fish Society. I was not happy with the mussels. There were not cleaned enough and a lot of the shells still had their "beards" and they were muddy. I couldn't use them. I have yet to use the whole octopus - will be doing so this weekend. It wasn't clear on the website that it would have to be cleaned - I'm ok with doing this but if maybe make it clearer on the website.”

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Posted 4 years ago

Hello further to our conversation regarding the mussels, I'm pleased that we have been able to sort this out to your satisfaction. AS I explained on the phone, we say on our website that the whole octopus are frozen as they came out of the sea. Really pleased you enjoyed it.

Posted 4 years ago

“It’s second time I order fish and not that fresh”

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Posted 4 years ago

We're sorry that you thought our fish was not that fresh Oksana. The products within your order were given 4.9/5 stars by all previous reviewers. We understand that taste is subjective. A colleague has been in touch with you separately regarding this.

Posted 4 years ago

“it didn't the fish has not arrived yet . you are worrying me?!”

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Posted 4 years ago

Please accept our apologies here David, there seems to be a glitch in that some requests to review The Fish Society are being sent too early. We have been in touch with you separately to confirm your correct delivery date.

Posted 4 years ago

“Afraid fish just a little bit salty for us,otherwise service was good”

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Posted 4 years ago

We're sorry you thought them a little too salty John. All previous reviewers gave them 5 stars. Taste is subjective so we do realise that they aren't to everybody's taste.

Posted 4 years ago

“They did NOT!!”

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Posted 4 years ago

Sorry that you are unhappy with your recent experience with The Fish Society John. Please do email our Customer Team on customerteam@thefishsociety.co.uk if there is anything that you would like to discuss.

Posted 4 years ago

“Please read comments above”

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Posted 4 years ago

“Only buy if you want frozen products. I won’t be ordering again as we don’t like frozen produce and only eat fresh.”

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Posted 4 years ago

We are sorry that you found our website misleading Elcin. We do highlight if a product is frozen or ambient under the 'Key Properties' section on each product page.

Posted 4 years ago

“They didn’t make me happy”

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Posted 4 years ago

Very sorry to hear this, please do contact our Customer Team on CustomerTeam@thefishsociety.co.uk if there is anything that you would like to discuss further.

Posted 4 years ago

“Happy with delivery and good packing. Cannot review much of order as still in freezer”

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Posted 4 years ago

Thank you for your feedback, we hope you enjoy your fish.

Posted 4 years ago

“Not so far, need to read the description, as the photos are misleading.”

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Posted 4 years ago

Please do contact our Customer Team on 01428 687768 if you have any questions that we can help with.

Posted 4 years ago

The Fish Society is rated 4.6 based on 24,137 reviews