The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 772 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07423 137419

Location:

The Old Brushworks, Castle Hill, Axminster,
The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff especially as I ordered and then had another rush order to put through and they tied the two together and got them out to me next day. Great items.”

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Posted 9 years ago

“Excellent service, products exactly as described and pictured. Delivered on time. Will definitely use again.”

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Posted 9 years ago

“I am very pleased with the feathers I've ordered and of corse with the excellent quick service!! Thank you Bruce (Belgium)”

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Posted 9 years ago

“Easy to order online and items arrived nicely packed and on time.”

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Posted 9 years ago

“Gorgeous peacock feathers arrived, wrapped with care and attention and lovely, helpful service, Thank you!”

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Posted 9 years ago

“Friendly and very prompt service”

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Posted 9 years ago

“Excellent service, support and guidance. 10/10. Will use again. Recommend The Feather Factory 100%.”

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Posted 9 years ago

“Excellent service, next day delivery and excellent quality products.”

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Posted 9 years ago

“Excellent service, I made an enquiry as soon as I placed my order and within 25 minutes I had a response. I had an urgent order & they dispatched the same day and I received them the following.. I wasn't sure how many feathers to expect so I was pleasantly surprised and also how well they were packaged and great condition. Would highly recommend and would definitely use you again. Many thanks Marsha”

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Posted 9 years ago

“Excellent service. My brooches arrived within 36 hours of ordering.”

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Posted 9 years ago

“The feather brooches I purchased are really beautiful. I got the idea for Christmas present for my sister when visiting a Christmas fair in London where we saw very similar decorated on hats. I thought I would also like one to pin on a new tweed jacket I had bought. My only beef was having to purchase three as a minimum order but I will no doubt find another coat to pin it to. In all quite delighted.”

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Posted 9 years ago

“Excellent service. Good communication and first class product. Marco (from Italy)”

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Posted 9 years ago

“Excellent products and delivered well packaged and quickly”

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Posted 9 years ago

“Amazingly helpful and efficient. Managed to deliver within a strict timeline. Products received were of a high standard. Would recommend.”

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Posted 9 years ago

“excellent service will defo use again .. Thank you”

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Posted 9 years ago

“Great service, from the minute I spoke to you, good advice, and lots of help regarding products. My only complaint is that there is no trade price list - quite hard when trying to make a profit on a commissioned product? The products are good.”

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Posted 9 years ago

Hi Sarah. Thanks for your positive comments, I'm glad you like the products. Please contact us again regarding future orders and I can assign you trade discount codes as necessary which you will then be able to see online. Thanks for your custom.

Posted 9 years ago

“Quality of the Boa fabulous, ordered before lunch and delivered next morning, would definitely recommend”

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Posted 9 years ago

“Great fast service with fabulous communications and excellent quality feathers. Thanks a million”

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Posted 9 years ago

“So pleased with my feather brooches which I ordered online for myself and the family for a wedding where feathers are part of the dress code. They are of a brilliant quality and very stylish - both for men and women. Arrived beautifully packed. All in all a very good experience and would definitely not hesitate to recommend to friends or to use again should the opportunity arise.”

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Posted 9 years ago

“As always love your feathers & just what I wanted x”

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Posted 9 years ago

The Feather Factory is rated 4.9 based on 772 reviews