The Feather Factory Reviews

Name: The Feather Factory
Address: The Old Brushworks, Castle Hill, Axminster, Devon
Rating: 4.85

4.9 Rating 727 Reviews

98 %

of reviewers recommend The Feather Factory

Company Reviews

Metrics

Info

4.9

Based on 727 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

07884006693

Location:

The Old Brushworks, Castle Hill, Axminster
Devon
EX13 5PY

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The Feather Factory 5 star review on 18th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOVELY COLOUR AND NICELY MADE. SENT IN PROTECTED ENVELOPE”

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Posted 1 year ago

“Always a very efficient service!”

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Posted 1 year ago

“Excellent service , spoke to Claire on phone who sorted me out , she had great patience listening to my request., and answering g my questions, gave great advice and nothing was a bother to her.Feathers posted and received very promptly , and excellent Quality , thank you again Bernie”

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Posted 1 year ago

“I was having great trouble matching colours for a feather boa and I had so much help from The Feather Factory with photos, samples and telephone calls and the result was perfect. The quality of their feather boa was beautiful and I couldn't have been happier. Thank you.”

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Posted 1 year ago

“I’m very impressed with the Feather Factory, after my daughter being let down by another firm she was desperate to get the feathers she wanted for her wedding veil asap and the Feather Factory certainly step up and I received them the next in time for me to fly to Australia to my daughter. Thank you so, so much.”

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Posted 1 year ago

“Great service shame about the availability of feathers for mens hats”

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Posted 1 year ago

Hi David. Thanks for your review, I'm pleased you liked our service. We do have a wider range of feather hat mounts which can be used by both men and women, have a look at this link to the hat mounts https://www.thefeatherfactory.co.uk/categories/hat-mounts/79/ and this one to our country feather brooches which are really popular for use on men's hats as well and have the added advantage of a pin for easy attachment https://www.thefeatherfactory.co.uk/categories/country-style-brooches/38/ I hope this is of interest to you. Thanks

Posted 1 year ago

“Quick delivery, excellent presentation and in good order.”

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Posted 1 year ago

“Beautiful feathers and very speedy delivery”

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Posted 1 year ago

“I couldn't be more happy!!!The feather factory gave it's best to make me look like a star on my wedding day!!!”

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Posted 1 year ago

Thank you very much for your feedback and for sharing your video and images. I'm pleased you enjoyed the feathers and had a very special day.

Posted 1 year ago

“Very straightforward ordering and prompt delivery, many thanks”

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Posted 1 year ago

“Very quick service”

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Posted 1 year ago

“I love this company, and the ostrich feathers, order packed with loving care. Only negative is I’ve got to wait till have have an order over £30,”

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Posted 1 year ago

“Excellent service. The product was precisely what i required. The lady I dealt with was very helpful indeed. Thank you for your help.”

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Posted 1 year ago

“Really speedy dispatch and delivery. Carefully packaged. Would recommend with the caveat that the minimum order threshold wouldn’t always suit me as I only require small quantities.”

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Posted 1 year ago

“I have been purchasing, mainly feathers from the feather factory and can not sing their praise enough. The quality is top of the best. Delivery super fast, it's best not to blink lol. I wish I could order all the time, but distance and Brexit has made it difficult, but when ever I can, I will. 10/10”

The Feather Factory 5 star review on 27th April 2022

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Posted 1 year ago

“I received my 5 ply ostrich feather boa for my wedding and i was so amazed!!It is very thick and luxurious.Better than my expectations!!It arrived here in Greece seven days after!!!! Last but not least ,i would like to thank everyone from The feather Factory, that helped me by sending back information for any question that i have.!!!The e mails were so kind and personal that i felt very secure for my order.Thank you for everything!!!I will send you fotos of my wedding day in May!!!Kind regards Lena,Greece”

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Posted 1 year ago

“Fantastic customer service. Couldn't help enough. The feathers were amazing. You can't beat the quality of the feathers. Well worth the money. They looked amazing on the Dress and Jacket I made for my customers. They were delighted, thank you so much. Will always use the feather factory”

The Feather Factory 5 star review on 21st April 2022

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Posted 2 years ago

“Excellent service Margaret Lancashire hawk and owls”

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Posted 2 years ago

“Website easy to you . Confidence in order being fulfilled . Delivered well BUT ordered Gold and they were more brownie yellow rather than gold but hopefully my milliner will disagree ( as my daughter did )”

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Posted 2 years ago

“Really speedy delivery and excellent quality feathers - thank you”

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Posted 2 years ago

The Feather Factory is rated 4.9 based on 727 reviews