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The Epicentre Reviews

4.9 Rating 2,400 Reviews
98 %
of reviewers recommend The Epicentre
4.9
Based on 2,400 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read The Epicentre Reviews
Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024
Justin Goode
The Epicentre 5 star review on 19th September 2023
Sharon Crilley
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 27th April 2023
Claire Latchem
The Epicentre 5 star review on 6th March 2023
Katie Owen
The Epicentre 5 star review on 11th January 2023
STEVE DENTON
24
Anonymous
Anonymous  // 01/01/2019
Item arrived promptly and appears to be as described (I have not had the opportunity to use it)
Helpful Report
Posted 9 years ago
Fast delivery, great communication and a very professional service. However after receiving the item and leaving possitive feedback (ebay purchase) i notest that the inner fleece lining on the hat had been pulled away from the outer hat, (people pulling out the stitching trying it on in the shop?) Not a big deal and now re-stitched but it would make me a little worried now if ever ordering anything of great value.
Helpful Report
Posted 9 years ago
Hi Karl I'm very sorry you have found a fault. All of our stock should be in new condition so this kind of problem should not arise, even for Ebay purchases. Please let me know if you order again through us and I shall arrange a discount for you for the inconvenience. Regards Sheila
Posted 9 years ago
Prompt delivery - next day paid for and achieved. Packaging and documentation did not allow for easy return (which was required in our case) - otherwise all good.
Helpful Report
Posted 9 years ago
A very comfortable top. Warm enough for winter climbing but kept me cool during the walk in and drive home.
Helpful Report
Posted 9 years ago
Very very helpful with pretty quick delivery time. Would use again.
Helpful Report
Posted 9 years ago
Excellent and very fast delivery. Sadly, the US sizing was confusing and although I definitely ordered a UK 14 a UK 12 arrived, so I had to return.
Helpful Report
Posted 9 years ago
Hi Andrea I'm very sorry that the pants didn't fit. UK 14 (US10) were sent as ordered.(they were the only size we had in that colour). Your note only stated that they were too small and didn't mention any confusion about sizing - otherwise I would have been in touch yesterday. Your account was refunded yesterday Regards Sheila
Posted 9 years ago
Ordered 27th December. Mesage that it had been dispatched that day but only arrived recorder delivery on the 2nd January. So 6 Days. Otherwise a good price and brand new in perfect condition.
Helpful Report
Posted 9 years ago
Great prices for Icebreaker - Fast, Efficient service
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Posted 9 years ago
Product arrived within a few days. Haven't tried the garment yet....but seems good quality.
Helpful Report
Posted 9 years ago
The Epicentre is rated 4.9 based on 2,400 reviews