The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, Ambleside
Rating: 4.91

4.9 Rating 2,271 Reviews

99 %

of reviewers recommend The Epicentre

4.9

Based on 2,271 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road
Ambleside
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality item. Took a long time to arrive though.”

Helpful Report

Posted 2 years ago

“Great product at great price and quick delivery. Noemails confirming order or dispatch though...”

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Posted 2 years ago

“The service is efficient and easy to access. I have also purchased clothing from the shop itself when visiting the Lake District.”

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Posted 2 years ago

“Great service, great products! My only suggestion would be for you to use non-plastic recyclable packaging like the brown paper bags that Rapanui/Patagonia use.”

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Posted 2 years ago

Hi James. We have been working for some time now on sourcing suitable packaging (the Patagonia bags are good) and are now at the stage where we will be changing very soon.

Posted 2 years ago

“A rare stockist of Salewa boots with prompt service. Thanks”

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Posted 2 years ago

“Very easy to deal with and helpful staff on the phone. Product was well priced and arrived quickly. Unfortunately the boots were too small so had to return them. Return process was also easy and free (unlike a lot of competitors). Only negative is that the 10% first use discount apparently (according to the staff) only applied to the boots which did not fit and not to replacements, which took the shine off a bit ...”

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Posted 2 years ago

“I've starred as good because the speed of getting my trekking poles to the deliverers was fast and after a couple of false starts they were actually delivered to me. The poles themselves I am completely bamboozled by. They may fit in a case when collapsed-good- but getting them deployed and staying deployed is another matter. If I can't get them properly deployed I will visit the Epicentre for advice.”

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Posted 2 years ago

“Great service really pleased with my purchase.”

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Posted 3 years ago

“Satisfied customer.”

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Posted 3 years ago

“Great service. Only comment would be that I’m buying sustainable products that are then being delivered wrapped in plastic. A number of other companies that I’m using are delivering in brown bags now which are far better.”

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Posted 3 years ago

Thanks for your review. We are currently working on sourcing appropriate packaging and hope to be able to change to a sustainable source shortly.

Posted 3 years ago

“Product was great and staff were very helpful on the phone and emailing me with extra product details. Only reason I give 4 stars is because the product info I needed from the phone conversation could have already been on the product page (glove size measurements)”

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Posted 3 years ago

“Item sent out really quickly and got at a great price.”

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Posted 3 years ago

“I recently bought a set of Grivel light mini spikes which I have yet to use. The experience of purchasing them was great having first had to m's a phone call to the shop to ensure they had a set in my size in stock. I had searched the Internet high and low with everywhere out of stock. The Epicentre had just had a set returned and I was able to snap them up which was terrific for me. The experience was good from the Staff advice to the swift delivery time. I certainly had no complaints and would recommend any other prospective customers they they can buy with confidence.”

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Posted 3 years ago

“It was a good service from the beginning to the end . I ordered my bags and they arrived within the time they said.”

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Posted 3 years ago

“Item received is lovely however packaging was very disappointing. The outer packaging was a plastic envelope which was fine but upon opening the parcel the item was just loose with no further protection for its journey. Poor for the price paid.”

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Posted 3 years ago

“Easy to deal with , everything is well priced and delivery was quick. Will go again to them”

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Posted 3 years ago

“Straightforward website with good product information and prompt delivery. Would recommend”

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Posted 3 years ago

“The service was good although jacket just bundled into a postage bag. Eg not even in a manufacturers clear plastic bag. Although a great jacket I don't think it's a true mounteering jacket. Have to open jacket to access inner map pocket which in itself isn't large enough. Also would be better if hood zipped off.”

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Posted 3 years ago

“Quick delivery and great price for a Hydroflask! Rather crazy amount of bubble wrap and plastic packaging involved though and the only let down.”

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Posted 3 years ago

Unfortunately we have to use that much packaging for Flasks as we have had a few damaged in transit

Posted 3 years ago

“All good! Postage a bit slow, but also free!”

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Posted 3 years ago

The Epicentre is rated 4.9 based on 2,271 reviews