The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,435 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,435 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order which arrived swiftly and professionally. Great communication to book the delivery and again from the driver half an hour before arrival. Decided I wasnt entirely happy with my purchase, so a return and refund was agreed, again very understanding and pleasant swift transaction. Will be a returning customer as soon as I find something else to purchase! Thank you again, very nice team and good for this modern world to still have real people to talk to :-)”

Helpful Report

Posted 2 years ago

“Helpful, friendly staff, great delivery. Price was good considering fridge freezer was going in between cupboards, small mark on side did not affect”

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Posted 2 years ago

“Received delivery of my new sink yesterday and was impressed by the efficiency shown by Simon, who checked the sink for any damage before asking me to sign the delivery slip. A very polite and pleasant person. Thank you.”

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Posted 2 years ago

“Really easy website to use, great prices and fantastic delivery service. Will definitely use them again”

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Posted 2 years ago

“We have bought before from this company, and would not hesitate to recommend them . You are kept informed throughout . Phone calls are answered promptly,and the delivery drivers are always helpful.”

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Posted 2 years ago

“We were really pleased to be able to buy an expensive dishwasher for several hundred pounds less, due to minor damage that wouldn't be seen, and still have a 2 year warranty. The delivery process was also very smooth. Thank you!”

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Posted 2 years ago

“When a problem arose Steve was very helpful and got the correct instructions emailed over very quickly , problem solved 😀”

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Posted 2 years ago

“Excellent service both friendly and efficient. Delivered promptly and driver friendly and helpful.”

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Posted 2 years ago

“Very friendly and helpful response from Anna to our initial enquiry and then throughout the order process. It is great that we can defer delivery for 4 weeks as this helps us avoid the appliance being in storage here too far ahead of our kitchen installation. We are looking forward to receiving the appliance later this month.”

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Posted 2 years ago

“great price. Fantastic communication and service. Accurate description so no nasty surprises. Would definitely buy from The Appliance Depot again. Well done all concerned from first approach to delivery.”

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Posted 2 years ago

“Laura called me after I had placed the order to confirm what day the freezer would arrive, promised me a call from the driver 30 minutes before the delivery. Sure enough he call me, he arrived in good time, he even helped me take the old appliance out and put the new one in its place. The company is the epitome of GREAT customer services, why can't other businesses follow this simple model and just do what they say they are going to do?”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Excellent customer service. Treated as a person not just a number. Good price with the option of 0% finance, made it a no brained decision to buy from these guys.”

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Posted 2 years ago

“With regards to the Customer Serive it was great, we place an order, they followed up withnus for delivery and the item arrived with no issues,”

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Posted 2 years ago

“Anna the lady who took my order was more than just a help from order to delivery on the day with time etc . Then the delivery man was so much help and polite . Can i say a big thank you to the team there , your now on my go to buy all my appliance from place , no mess no fuss . Thanks again karen”

Helpful Report

Posted 2 years ago

“Tumble dryer excellent value for your money,driver couldn’t have been more helpful, he carried the dryer into my garage and placed it in the possession were it needed to goThamks”

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Posted 2 years ago

“Great from start to finish, good communication and driver phoned before delivery to ensure smooth delivery. Happy with purchase, it was grade B but exactly as described.”

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Posted 2 years ago

“Top brand tumble dyer purchased at a really competitive price. The end-to-end offer, purchase, communication, delivery and overall experience was simply first class. Buying white goods as it should be! Buy with confidence. Highly recommended.”

Helpful Report

Posted 2 years ago

“Great value for money. Product we ordered was just a damaged box. Everything seems in great condition when we checked on delivery (hasn't been installed yet). Delivery was great - phoned when nearly here and helped get it in the house. Would 100% use again if they had the products in that we needed.”

Helpful Report

Posted 2 years ago

“Incredible deal. Bought a showroom / lightly used Smeg range cooker. Whilst the advert recommended professional cleaning, it only really needed a wipe over and it was like brand new with £1,600 off! Incredible. The delivery guy was really good - wouldn't have got in the house if I weren't here to help as it was so big we ended up brining it through french doors, 3 rooms and down a few steps - he definitely wasn't going to be beaten! The Appliance Depot is definitely my go-to appliance provider from now on.”

Helpful Report

Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,435 reviews