The Alpaca Clothing Co Reviews

Name: The Alpaca Clothing Co
Rating: 4.88

4.9 Rating 1,129 Reviews

98 %

of reviewers recommend The Alpaca Clothing Co

4.9

Based on 1,129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Alpaca Clothing Co 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

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“I have been purchasing clothes from Alpaca for several years and their products are of good quality, they are very pleasant to deal with and easy to contact and very quick and efficient with my orders, so a very satisfied customer!”

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Posted 3 years ago

Hello, lovely to hear from a regular loyal customer. Your continued custom is highly appreciated and your time to review us. Best wishes, Team Alpaca

Posted 3 years ago

“Socks are a gift so I can’t review the product. However, they feel lovely and soft, the colours are attractive and the mail order delivery went without a hitch.”

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Posted 3 years ago

Hello, thank you for asking the time to review us and for choosing to buy your gifted alpaca socks with us. Really appreciate your custom. Best wishes, Team Alpaca

Posted 3 years ago

“Excellent service. Excellent product. Placed another order based on my overall experience. 1st class company.”

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Posted 3 years ago

Hello, thank you fro your repeat custom and we are so happy to hear you have enjoyed your experience with us. Best wishes, Team Alpaca

Posted 3 years ago

“What a wonderful team. ALWAYS so helpful and beautiful quality knitwear. Very prompt service and a welcome when you go to the shop.”

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Posted 3 years ago

Hello, Lovely to hear your feedback regarding both our products and our service. Enjoy wearing your alpaca knitwear. Best wishes, Team Alpaca

Posted 3 years ago

“Swift service, easy to use website, great slippers.”

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Posted 3 years ago

Hello, great to hear you were happy with your alpaca slippers. Thanks for reviewing us. Best wishes, Team Alpaca

Posted 3 years ago

“I would recommend The Alpaca Clothing Company to friends and family for their service and products. A new company that communicates and supplies on time.”

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Posted 3 years ago

Hello, lovely of you to suggest recommending us to family and friends, thank you so much. We endeavor to provide a friendly and efficient service so we are very pleased you appreciated this. Best wishes, Team Alpaca

Posted 3 years ago

“I was delighted to receive my grey zipped Alpaca jacket very promptly . Excellent service on all occasions.I will continue to shop with you as I am a continual wearer of Pima cotton t-shirts and you stock a good range of colours.”

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Posted 3 years ago

Hello, we are sure your grey alpaca sweater has kept you snug this Winter, this particular style is extra cosy! We look forward to helping you with your pima cotton tops. Best wishes, Team Alpaca

Posted 3 years ago

“Perfect thanks :)”

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Posted 3 years ago

Hi, thanks for the review along with the 5 stars. Really appreciate your feedback and custom. Best wishes, Team Alpaca

Posted 3 years ago

“Exceptional friendly and efficient service.”

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Posted 3 years ago

Hi, thank you for taking time out to review us and leave 5 stars, we really appreciate it. Best wishes, Team Alpaca

Posted 3 years ago

“I received exceptional customer service and cannot rate this company highly enough. I have never visited the shop but was looking for a present and wanted to support a local business so went onto the website. I found a couple of suitable things but wasn't sure about it so didn't complete the order. The next day I got an email from a lady called Katie who wanted to know if I needed any help with my order. I explained it was a gift for someone and she offered to personally look out for the order and take it any paperwork,take prices off items, wrap it and put a personal message card in. I placed the order and it was delivered the very next day by DHL who kept me informed of delivery right down to the specific hour in which they would deliver. It was delivered on time and the recipient was delighted with the gift. This is true customer service that you wouldn't get with bigger online companies and I highly recommend them. Just email or give them a call and they will help. Big thankyou once again to Katie.”

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Posted 3 years ago

Hello, WOW, what a review, thank you so much for taking time out to give us such excellent feedback. Katie was thrilled to be able to help and add that extra touch to make it easier for you. We always endeavor to go the extra mile when we can. We hope to help you again in the future. Best wishes, Team Alpaca

Posted 3 years ago

“Katie’s advice and help made this the ideal shopping experience.A fast reply to my question and a great item sent out to me that arrived the next day.😀👍”

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Posted 3 years ago

Hello, thank you for reviewing us, Katie was pleased to help and advise. Best wishes, Team Alpaca

Posted 3 years ago

“A seamless purchase, everything worked perfectly, excellent experience.”

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Posted 3 years ago

Hello, glad everything ran smoothly for you during your shopping experience with us. Best wishes, Team Alpaca

Posted 3 years ago

“Ordered some socks from here. Really happy with the quality and fast service! Thank you”

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Posted 3 years ago

Hello, thank you for your review and leaving us 5 stars. Best wishes, Team Alpaca

Posted 3 years ago

“The Alpaca socks are so warm and cosy. Highly recommend, and I got a Black Friday discount.”

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Posted 3 years ago

Hello, pleased you have found our alpaca socks warm and that you took advantage of our small discount. Best wishes, Team Alpaca

Posted 3 years ago

“Easy to order. Prompt delivery. Good quality. Very warm”

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Posted 3 years ago

Hello, thanks for the 5 stars and great to hear you were pleased with everything. Best wishes, Team Alpaca

Posted 3 years ago

“Beautiful, light weight snood, it’s so soft and warm..... now to decide on my next purchase.”

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Posted 3 years ago

Hello, lovely to hear you liked our beautiful alpaca snood, they really are so soft and warm. We hope you find something else to love just as much. Best wishes, Team Alpaca

Posted 3 years ago

“Extremely disappointed. The colours of the cardigan were much duller and darker than the catalogue picture. The packaging was most unprofessional. They are refunding me but in accordance with their returns policy I had to pay £4.10 to send it back.”

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Posted 3 years ago

We are sorry to hear your thoughts on our cardigan, we apologised the lighting had changed the colours slightly. Our new packaging has been well received, we have steered away from plastic and opted for tissue paper and branded labels, sorry you did not like this either. Kind regards, Team Alpaca

Posted 3 years ago

“Good description of goods. It’s important to me to buy British goods of quality. Would certainly recommend as ordering was easy and postage came very timely.”