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The Alpaca Clothing Co Reviews

4.9 Rating 1,129 Reviews
98 %
of reviewers recommend The Alpaca Clothing Co
Company Reviews Product Reviews
352
 Metrics
4.9
Based on 1,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read The Alpaca Clothing Co Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jane Smith
Verified Buyer
“I was pleased how quickly my items arrived and how well they were packed. The ice blue gloves at nearly £40 were ordered along with two other pairs of gloves at £9 99 each and to be quite honest I couldn’t tell where the price difference came in, they all seemed of the same quality but just a different pattern, I think I should just have bought three pairs of the cheaper gloves.”
Helpful Report
Posted 2 years ago
Hello Jane, Thank you for leaving us the review. Glad you were happy about how everything was packaged and our speedy service. Prices reflect content of alpaca and the workmanship. Thank you so much Team Alpaca
Posted 2 years ago
Anonymous
Verified Buyer
“Shame the shop was closed.”
Helpful Report
Posted 2 years ago
Anna Hudson
Verified Buyer
“Nice Goods of excellent quality but sadly uncompetitive expensive returns conditions mean I would not shop here again.”
Helpful Report
Posted 2 years ago
Hi Anna, sorry you feel this way about the returns policy, many companies ask their customers to return their unwanted purchases at their own cost. To balance it out, we sent your goods on a free next day delivery service. Sorry to lose your custom. Best wishes, Team Alpaca
Posted 2 years ago
James Taylor
Verified Buyer
“Socks were fine but EXPENSIVE - a bit much asking for extra for a gift box, which was TOO SMALL for the socks anyway !! Was not best pleased with that.”
Helpful Report
Posted 3 years ago
Hello James, Thank you so much for taking the time to leave us your review, we do really appreciated that. However sorry to hear you were disappointed with the size of the gift box, we are actually looking into larger gift boxes at the moment. We do make sure that the size measurements are on every product, this information can be found in the product descriptions. So sorry though if you hadn’t seen this. Many thanks again for your order, All the best Team Alpaca
Posted 3 years ago
The Alpaca Clothing Co
Verified Buyer
“Service was excellent, unfortunately they have to be returned as they do not fit. Free returns would be good.”
Helpful Report
Posted 3 years ago
Hello, thank you fro rating our service as excellent, sorry your items did not fit. Best wishes, Team Alpaca
Posted 3 years ago
Bernice Butler
Verified Buyer
“Choice of cheap inappropriate buttons lowers appearance of garment”
Helpful Report
Posted 4 years ago
Hi Bernice, Thank you for your review and your thoughts on the garment. We will pass on your comments to the supplier. Kind regards, Team Alpaca
Posted 4 years ago
Anonymous
Verified Buyer
“I bought the gloves as a Christmas present for a friend. They will be fine but I was just a little bit disappointed by the quality, I did expect them to be a little thicker, seemed thin for a winter glove. Sorry! I will continue to support your company.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your order and thank you for reviewing us. The beauty of Alpaca is that it provides enough warmth without having to be produced in a thick knit allowing the gloves to be lightweight and practical. We are sure that your friend will find them perfect for the Winter. Many thanks for your continued support. Best wishes, Team Alpaca
Posted 5 years ago
William Robert Cardwell
Verified Buyer
“The coat I ordered was , as I expected, excellent. The delivery was prompt and it was well packaged. Furthermore, I was prepared to accept the price increase of £28. Let me explain, - my wife had ordered the same coat from a company from whom I have made a number of purchases over the years, and was informed that the size was out of stock. As this was to be a birthday present she looked elsewhere on-line and was pleased to discover that you were stocking the same item, albeit at a higher price. She asked me to complete the transaction on-line, which I did. However I was somewhat taken aback when there was a carriage charge of £12. It has been my policy not to deal with companies who treat Northern Ireland as a foreign land. I Buy my shirts from a company in London, my wine from the Wine Society, and I deal with several other companies in various ways, but never have to pay for carriage if I meet the specified conditions. The coat in question, if it had been available from Peter Christian would have cost me £39 less. You will understand why I will not be doing business with you again.”
Helpful Report
Posted 5 years ago
Martin Downes
Verified Buyer
“I purchased an item before your cut-off for next day delivery on Thursday 17 May and paid an extra £12 for next day delivery. Despite assurance from your staff that it would arrive latest on 19 May, the item did not actually arrive until Monday 21 May. I feel let down that I effectively wasted £12 which for a good costing £69 was a significant outlay as a percentage of the costs of goos purchased. The purchase was a birthday gift.”
Helpful Report
Posted 5 years ago
Hi Martin, We are so very sorry to hear this. The parcel left us on time on Thursday 17th May scheduled for delivery before 12pm the following day, but TNT explained that the parcel unfortunately missed the connection at the local hub to allow this and therefore delivery could not proceed until Monday as generally they do not deliver on a Saturday. It is very rare that this happens and is frustrating for us too as we rely on the courier to continue the great service that we strive to provide. You have been refunded your delivery charge in full and I hope this does not deter you from shopping with us in the future. Our sincerest apologies. Kindest regards, Team Alpaca
Posted 5 years ago
Anne Olerenshaw
Verified Buyer
“Very speedy delivery of goods. Friendly, personal service. However, today, I am returning the Dolman zipper jacket sent to me last week, with a couple of other perfect items. The jacket, as explained in my 'phone call on 28th April, has a faulty zip and I'm surprised this was not revealed when the garment was checked.”
Helpful Report
Posted 5 years ago
Dear Anne, Thank you for reviewing your experience with us, we are pleased to hear that you were happy with our friendly service and the speed of our delivery. Thank you for bringing the Dolman garment to our attention, we agree that on arrival back with us, the zip was a little stiff. We are pleased that we were able to resolve this for you. Warm regards, Team Alpaca
Posted 5 years ago
Susan Hamilton
Verified Buyer
“Make sure the colours I have ordered are as seen on your site. Totaly different to what I received. Not as bright and 'wacky',far more muted. Sad face but not enough time toreturn and re-order.”
Helpful Report
Posted 6 years ago
Jonathan Phillips
Verified Buyer
“It would make me happy, if i had received my purchased items, prior to asking for my opinion!!!! I will let you know my answer when i eventually get what i paid for!!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“These trousers are good. quality that you expect from BRAX but the size 12 is really size 10 so will be returning”
Helpful Report
Posted 7 years ago
Mrs Angela Tyser
Verified Buyer
“I will be happy to give you a review but I have not yet received the goods..... a.tyser@btinternet.com”
Helpful Report
Posted 8 years ago
Jill Marx
Verified Buyer
“I ordered 2 small Spirit of the Andes T shirts from you. The black one was perfect but the blue one despite also bring small was much larger with very baggy sleeves ( it is on its way back to you). The quality of the cotton was excellent and the delivery very speedy. I am sorry Spirit of the Andes is in liquidation. Jill Marx”
Helpful Report
Posted 8 years ago
Neil Munro
Verified Buyer
“The choice was all a bit modern. As M&S found out its the traditional designs and patterns which sell best over a long period. Hence they become traditional. May I suggest you take a look at Wool Over?”
Helpful Report
Posted 9 years ago
Maher Taha
Verified Buyer
“Unfortunately the order is cancelled as you do not accept credit card payment from Kuwait. Review is not possible”
Helpful Report
Posted 9 years ago
The Alpaca Clothing Co is rated 4.9 based on 1,129 reviews
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