Textile Express Reviews

4.92 Rating 1,151 Reviews
99 %
of reviewers recommend Textile Express
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
99%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.94 out of 5
Read Textile Express Reviews
fabric was good quality and value and arrived promptly. Would use Textile Express again.
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Posted 2 months ago
Good selection of quality products but delivery time was quite long.
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Posted 2 months ago
Disappointed I was not notified regarding delay on delivery...but not important. Always been pleased with service before. Staff always lovely on the phone. Regards Ann
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Posted 7 months ago
Great material for the price, but I wish the order conformation email was sent to me as I received only a order despatch email 1 day after the order.
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Posted 10 months ago
Hello Yoshika,

Thank you for your order and your feedback. I am very sorry that you did not receive a confirmation email upon placing your order. Unfortunately as this is an automated email they do sometimes get blocked by customers email accounts. I will resend this email to you now so you have a copy for your records. I can see your order was dispatched with 24 hours but understand your frustration in not receiving a confirmation email and will ensure one of our tech team looks into this to see how we can improve.

Regards,
Emily
Posted 10 months ago
very good communication but delivery time not good, ordered textile didn't arrived; they resend it
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Posted 11 months ago
Hi Marijana,

Thank you for your feedback. I am very sorry with the problem you experienced regarding the shipping of your order. I can see your fabric was shipped the next working day after you placed your order but unfortunately somewhere between here and Croatia the parcel has gone astray. A replacement parcel is on it's way to you and should arrive within the next few days.

Regards,
Emily
Posted 11 months ago
Textile Express is rated 4.92 based on 1,151 reviews