Textile Express Reviews

4.93 Rating 318 Reviews
99% of reviewers recommend Textile Express
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
99%
on-time delivery
96%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
"Great material for the price, but I wish the order conformation email was sent to me as I received only a order despatch email 1 day after the order."
Posted 1 month ago
Hello Yoshika,

Thank you for your order and your feedback. I am very sorry that you did not receive a confirmation email upon placing your order. Unfortunately as this is an automated email they do sometimes get blocked by customers email accounts. I will resend this email to you now so you have a copy for your records. I can see your order was dispatched with 24 hours but understand your frustration in not receiving a confirmation email and will ensure one of our tech team looks into this to see how we can improve.

Regards,
Emily
Posted 1 month ago
"very good communication but delivery time not good, ordered textile didn't arrived; they resend it"
Posted 2 months ago
Hi Marijana,

Thank you for your feedback. I am very sorry with the problem you experienced regarding the shipping of your order. I can see your fabric was shipped the next working day after you placed your order but unfortunately somewhere between here and Croatia the parcel has gone astray. A replacement parcel is on it's way to you and should arrive within the next few days.

Regards,
Emily
Posted 2 months ago
Textile Express is rated 4.93 based on 318 reviews

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