Textile Express Reviews

4.92 Rating 847 Reviews
100% of reviewers recommend Textile Express
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
99%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.95 out of 5
"Disappointed I was not notified regarding delay on delivery...but not important. Always been pleased with service before. Staff always lovely on the phone. Regards Ann"
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Posted 4 months ago
"Great material for the price, but I wish the order conformation email was sent to me as I received only a order despatch email 1 day after the order."
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Posted 7 months ago
Hello Yoshika,

Thank you for your order and your feedback. I am very sorry that you did not receive a confirmation email upon placing your order. Unfortunately as this is an automated email they do sometimes get blocked by customers email accounts. I will resend this email to you now so you have a copy for your records. I can see your order was dispatched with 24 hours but understand your frustration in not receiving a confirmation email and will ensure one of our tech team looks into this to see how we can improve.

Regards,
Emily
Posted 7 months ago
"very good communication but delivery time not good, ordered textile didn't arrived; they resend it"
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Posted 8 months ago
Hi Marijana,

Thank you for your feedback. I am very sorry with the problem you experienced regarding the shipping of your order. I can see your fabric was shipped the next working day after you placed your order but unfortunately somewhere between here and Croatia the parcel has gone astray. A replacement parcel is on it's way to you and should arrive within the next few days.

Regards,
Emily
Posted 8 months ago
Textile Express is rated 4.92 based on 847 reviews