Textile Express Reviews

4.92 Rating 847 Reviews
100% of reviewers recommend Textile Express
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
99%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.95 out of 5
"I was asked to write a review when Textile Express does know that I even haven't got my fabrics in! Parcelforce the couriers Textile Express uses have been messing about since Monday, there is no tracking, there is no parcel and there is no final product as the fabrics are somewhere in the country with Parcelforce instead of being with me. A total palaver, a waste of time and a project which had to be binned"
Helpful Report
Posted 3 days ago
Hello Miguel,

Thank you for your feedback. I am very sorry for the problems you experienced with the delivery of your order. I have been informed by my colleague Sue who has been dealing with this matter for you that the parcel has now been delivered.

Your fabric was dispatched from us the same day you placed your order. Normally we find Parcelforce provide an excellent service which is why we use them as one of our chosen couriers and I am very sorry that on this occasion this has not been the case. If the late delivery has resulted in the fabric being unusable you are welcome to return it for a full refund.

Regards,
Emily
Posted 9 hours ago
Textile Express is rated 4.92 based on 847 reviews