Textile Express Reviews

4.93 Rating 1,369 Reviews
99 %
of reviewers recommend Textile Express
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
99%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
4.94 out of 5
Read Textile Express Reviews
I frequently order from you and you always provide an excellent service. I was however, very disappointed with my last order - chenille velvet cushion covers. They are of a poor standard and not suitable for me to make up for my client. They are not in any way comparable to the velvet panels even though they are the same price. I have to say that I would not buy them at any price as they are that disappointing.
Helpful Report
Posted 4 months ago
Hello Patricia,

Thank you for your feedback. I am very sorry to hear that you were disappointed with the chenille panels. We have found them to be extremely popular so it is a real shame they are not to your taste. Since speaking to you I hope we have resolved the problem. We will be in touch when the new velvet panels arrive in January which I know you are excited to see.

Regards,
Emily
Posted 4 months ago
I was asked to write a review when Textile Express does know that I even haven't got my fabrics in! Parcelforce the couriers Textile Express uses have been messing about since Monday, there is no tracking, there is no parcel and there is no final product as the fabrics are somewhere in the country with Parcelforce instead of being with me. A total palaver, a waste of time and a project which had to be binned
Helpful Report
Posted 5 months ago
Hello Miguel,

Thank you for your feedback. I am very sorry for the problems you experienced with the delivery of your order. I have been informed by my colleague Sue who has been dealing with this matter for you that the parcel has now been delivered.

Your fabric was dispatched from us the same day you placed your order. Normally we find Parcelforce provide an excellent service which is why we use them as one of our chosen couriers and I am very sorry that on this occasion this has not been the case. If the late delivery has resulted in the fabric being unusable you are welcome to return it for a full refund.

Regards,
Emily
Posted 5 months ago
Textile Express is rated 4.93 based on 1,369 reviews