Textile Express Reviews

Name: Textile Express
Rating: 4.94

4.9 Rating 7,059 Reviews

99 %

of reviewers recommend Textile Express

Company Reviews

Metrics

4.9

Based on 7,059 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Textile Express 5 star review on 20th April 2024

384

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time. Disappointed in quality of the elastic I ordered and the tape ‘suitable for aprons’ was actually webbing.”

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Posted 3 years ago

“good quality fabric. Delivery time poor.”

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Posted 3 years ago

“The goods that we ordered were very good, very high quality. My wife has used pretty much all of it for the project she was working on. The delivery rates were far too high. We were charged an additional £6 to deliver to Isle of Wight which is outrageous. Our total order cost £15 to deliver. It wasn’t even sent via a courier. It was sent by Royal Mail and took a number of days to arrive. Very few companies make any surcharge to deliver here. The delivery rates are pretty expensive regardless. I’d rather you charge more for the raw goods and charge less for delivery”

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Posted 3 years ago

“fabric was good quality and value and arrived promptly. Would use Textile Express again.”

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Posted 4 years ago

“Good selection of quality products but delivery time was quite long.”

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Posted 4 years ago

“Disappointed I was not notified regarding delay on delivery...but not important. Always been pleased with service before. Staff always lovely on the phone. Regards Ann”

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Posted 4 years ago

“Great material for the price, but I wish the order conformation email was sent to me as I received only a order despatch email 1 day after the order.”

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Posted 5 years ago

Hello Yoshika, Thank you for your order and your feedback. I am very sorry that you did not receive a confirmation email upon placing your order. Unfortunately as this is an automated email they do sometimes get blocked by customers email accounts. I will resend this email to you now so you have a copy for your records. I can see your order was dispatched with 24 hours but understand your frustration in not receiving a confirmation email and will ensure one of our tech team looks into this to see how we can improve. Regards, Emily

Posted 5 years ago

“very good communication but delivery time not good, ordered textile didn't arrived; they resend it”

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Posted 5 years ago

Hi Marijana, Thank you for your feedback. I am very sorry with the problem you experienced regarding the shipping of your order. I can see your fabric was shipped the next working day after you placed your order but unfortunately somewhere between here and Croatia the parcel has gone astray. A replacement parcel is on it's way to you and should arrive within the next few days. Regards, Emily

Posted 5 years ago

Textile Express is rated 4.9 based on 7,059 reviews