Textile Express Reviews

Name: Textile Express
Rating: 4.94

4.9 Rating 7,038 Reviews

99 %

of reviewers recommend Textile Express

Company Reviews

Metrics

4.9

Based on 7,038 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Textile Express 5 star review on 28th March 2024

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fabric I received which was viscose, was so thin it proved useless in dressmaking. Always been happy with the products, but not this time.”

Helpful Report

Posted 2 months ago

“I was a bit disappointed on this occasion as the fleece came off everywhere. The floor and settee were covered in it. I ordered the white fleece last year and not one single bit came off it. Not sure why the blue was so different. Very prompt delivery and well packaged.”

Helpful Report

Posted 1 year ago

Hello Teresa, I am really sorry to hear you were disappointed with your purchase. I have looked into your order and can see you initially bought white polar fleece and on your second order you purchased the cuddle fleece. Cuddle fleece has a much longer pile than the polar fleece so when cut it will drop some fluff from the cut edge. If you give the piece a good shake out you should find that no more fluff sheds. Kind Regards, Emily

Posted 1 year ago

“The fabric was described as having a wool feel. When it arrived I discovered when trying tomiron it that it was largely man made nut most disappointing were the flecks of black that spoiled the pink and white check fabric. The resulting garment is unwearable since the black spots make it appear dirty.”

Helpful Report

Posted 2 years ago

“Fabric took longer than expected to be despatched and when it arrived the order was incomplete. I had been informed that one item wasn’t available but I haven’t been refunded for this and when it arrived there were two fabrics missing. Disappointed and out of pocket.”

Helpful Report

Posted 2 years ago

“Not quite what I expected - I should have ordered a swatch first. My bad”

Helpful Report

Posted 3 years ago

“Although the material came really quickly and pleased with the quality etc. it was short of the length that I ordered. I was still able to complete my project and so they offered a partial refund of £1.20 when I had spent nearly £50 on the material. Not 1p more in any sort of goodwill gesture!”

Helpful Report

Posted 3 years ago

Hello Sarah, Thank you for your order. I am very sorry about the issue you experienced. I am aware the fabric was 8cm short of the length you ordered. If there are any issues with an order we always work to have these resolved as quickly as possible. On this occasion as you were still able to complete your project we issued you with a refund for the 0.1m of the fabric. I am very sorry if this is not what you were expecting. Kind Regards, Emily

Posted 3 years ago

“Fabric received was actually completely different to the original swatch provided. The item had been out of stock so I ordered it when it came back in only to find the material was different and not of the same quality which was disappointing.”

Helpful Report

Posted 3 years ago

Hello Becca, I have just sent you a private email regarding your order. Hopefully we can get this issue resolved for you. Kind Regards, Emily

Posted 3 years ago

“V late on delivery even in these weird times.no order acknowledgement until I asked and not that helpful regarding delivery.”

Helpful Report

Posted 3 years ago

Hello Lois, Thank you for your order. I am sorry your delivery was delayed. I can see you placed your order on the Saturday over the Bank Holiday weekend and we dispatched your order on the following Tuesday. Unfortunately your parcel took a week to be delivered even though we sent it Royal Mail 48 hours. Royal Mail have been rather slow with deliveries at the moment. Particularly after the bank holiday as they are handling such large numbers of parcels in these difficult times. We have placed warnings about this on our website but can understand your frustrations as a customer. Kind Regards, Emily

Posted 3 years ago

“I haven’t received it yet. Ordered a week ago but post has been slow due to covid 19.”

Helpful Report

Posted 3 years ago

“Hello, I don't understand that for 1 mtr of fabric is £2.oo from you; and 2 mtr of fabric from a competitors is less at £1.95 for shipping? Your in Shropshire and the other I order from is in Coventry. No big difference in distance. As well, your invoice does not show how much VAT is exactly. It shows Invoice Total Include 20%VAT. Competitors show cost of material,shipping, total and then price of VAT separate. which show exactly how much paying. It is possible to amid this invoice? Other than that, so far so good. Much appreciated. Thank you, Mr. Diss”

Helpful Report

Posted 4 years ago

Hello Kenneth, Thank you for taking the time to leave us feedback. We always try to keep our shipping costs as low as possible. All charges are calculated taking into account weight and the volume metric size of the parcel and are clearly displayed at checkout. With such a huge range or products this is something we are constantly working on to make sure you as the customer are offered the very best deal and the fastest service. Should you ever require a VAT invoice please just send us an email and we can arrange for one to be sent out to you. Regards, Emily

Posted 4 years ago

Textile Express is rated 4.9 based on 7,038 reviews