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Temptation Gifts Reviews

4.9 Rating 27,238 Reviews

98 %

of reviewers recommend Temptation Gifts

Company Reviews

Product Reviews

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 30th April 2024

Temptation Gifts 5 star review on 29th April 2024

Temptation Gifts 5 star review on 25th April 2024

Temptation Gifts 5 star review on 24th April 2024

Temptation Gifts 5 star review on 24th April 2024

Temptation Gifts 5 star review on 24th April 2024

Temptation Gifts 5 star review on 22nd April 2024

1103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was disappointed with the touch up paint needed on the right side of the stone. It detracted from the smooth natural look and feel of the stone. Not sure why it was necessary.”

Posted 2 years ago

Hello, thank you for your review. As the East of India pebbles are solid porcelain, I’m afraid that this little mark is a result of the manufacturing process where the pebbles leave the machine , and are then sealed with a small white paint dot that is added to finish and seal them.

Posted 2 years ago

“Mugs a bit too chunky - look and feel more like pottery than bone China. A disappointed customer who’s expectation was not met.”

Posted 2 years ago

Hello, thank you for your review, we are sorry that you are disappointed with the Dunoon Cairngorm shape mugs, please be assured that these are bone china, like all Dunoon mugs. If you wish to return them to us, you are welcome to do so, please contact us at customerservice@temptationgifts.com and we can advise further. Kind regards, Rebecca @ customer service

Posted 2 years ago

“Was not happy with service, no boxes provided as these were gifts. Customs and duty was high.”

Posted 2 years ago

Thank you for your review. Having checked your order, you did not select any gift boxes when placing your order. Unfortunately, the gift boxes do not come as standard with our Dunoon mugs, therefore our customers are given the option when placing mug orders to select the relevant box if required for an additional charge. With regards to the customs duty, all international orders are subject to tax and customs charges determined by customs and excise in the destination country, I’m afraid we are unable to determine how much these charges will be. We cannot be held responsible for any customs taxes and charges which you may be charged. Please contact customs and excise in Canada for further details. Kind regards, Rebecca@ customer service

Posted 2 years ago

“I bought a mug from Temptation Gifts for my wife for Valentines Day, so she hasn't actually received it yet. It has arrived nicely wrapped as requested. The reason for only giving three stars is because I felt disappointed in the way the checkout takes you to PayPal before adding the postage costs. I hate this practice and feel postage and packing should be added to the cost in full before being asked to pay. That way the cost is fully transparent ~ as it should be.”

Posted 2 years ago

Hi Richard, Thank you very much for your review and for your feedback in regards to postage. It sounds like you checked out using the PayPal Express checkout button directly from the basket page. This option redirects you back to our site after logging in as we cannot determine the shipping country, postcode or method before you select from your address book in PayPal. For a standard experience, you can go through our full checkout where you input your address and choose your postage option first, before then being redirected to PayPal to pay. We also make the postage price clear on each of our product pages just below the add to cart button, and is also listed on our dedicated delivery pages. Thanks, Jamie, Technical Dept.

Posted 2 years ago

“I was treated like a criminal for ordering more than 2 of the same type of Jellycat, and my orders were canceled. Due to the rude email I received, I will not be shopping their store again.”

Posted 2 years ago

Thank you for your review. As our Jellycat stock is in short supply we try to be fair to all our customers, to allow everyone to have a chance to order all the designs we have available, this is stated on our website, showing "Please note: Due to difficulties with supply, each Jellycat product is limited to a maximum of 2 per customer. We apologise for any inconvenience caused"I hope that you can appreciate that we put these rules in for a good reason. As you placed orders for 6 of exactly the same Jellycat items, unfortunately, you have circumvented our rule of 2 Jellycat designs per customer. We, therefore, cancelled the orders and refunded you in full. our apologies once again, kind regards, Rebecca @ customer service

Posted 2 years ago

“2 of my candles arrived broken”

Posted 2 years ago

Hello, Thank you for your review, I am very sorry to hear that two of your candles have arrived broken. We kindly request that you email a photo of the broken candles that you have received, on receipt we will of course rectify this for you. Please could you also include a photo of the shipping box, so we can see if there was any damage incurred in transit which may have caused the damage to your item. I apologise for any inconvenience caused and look forward to hearing from you. Kind regards Charlotte @ customer service

Posted 2 years ago

“A present from my daughter, it's beautiful but made the mistake of putting g it in water all the leaves started to come off so it's just an ornament wouldnt dare use it,”

Posted 2 years ago

“I had to order a second pair of earrings as the first colours weren't even. At least my granddaughter has a couple of spares in case she loses one.”

Posted 2 years ago

“Candles OK but not travelled well. One of three smashed in transit. Shsrds of glass everywhere.”

Posted 2 years ago

Hi Angela This is really disappointing. I am emailing you directly to resolve this, hopefully to your satisfaction. Tim, Customer Service

Posted 2 years ago

“Satisfactory. Not the quality I'd hoped for, but acceptable. A little ecpensive when p&p is added.”

Posted 2 years ago

“I am delighted with my order. I'm less happy with the FedEx invoice for the customs charges. Long live Brexit. I had forgotten that aspect. I wish they had warned me. I will remember that for the next few times. I will avoid ordering from UK unfortunately.”

Posted 2 years ago

“Refunded me promptly as smell was wrong. Not their fault. Maybe wrong label on jar.”

Posted 2 years ago

“I received a coaster which was clearly marked,”

Posted 2 years ago

Good Afternoon Gill, Thank you for your review. We are very sorry you are unhappy with your purchase and may we kindly ask you to email customerservice@temptationgifts.com so we can rectify this for you promptly. Kind regards, Charlotte @ Customer Service

Posted 2 years ago

“I ordered and paid for girt wrapping on three Christmas mugs. When the mugs arrived they were not gift wrapped. I phoned Temptations gifts and the person in customer services immediately refunded the money. I was however disappointed as I now have to gift wrap them myself! Can’t understand how this was missed?”

Posted 2 years ago

Hello Roger. I'm glad we handled the situation well in responding to your phone call and refunding you immediately. Our apologies again for the human error in missing your request. Regards. Tim, Customer Service.

Posted 2 years ago

“The cup itself is lovely. However, considering the price...... and I am aware that gift boxes are additional.... I do not believe the cup should have arrived wrapped in cardboard "mesh" in a very large cardboard box. This was very disappointing as the cup was a Christmas gift.”

Posted 2 years ago

Good Morning, thank you for your review. We are sorry that you are disappointed with how your mug arrived. We are now using ECO packaging instead of any plastic materials, we try and wrap the mugs in a particular way as they are fine china and need to be completely secure. We are always striving to improve so we appreciate your feedback. Kind regards, Charlotte @ Customer Service.

Posted 2 years ago

“The products and delivery were fantastic, however i was very disappointed that after i had bought the yankee candles that they were further discounted a few days after my purchase. I appreciate i got them on a good deal, but felt customer service should have given a better response than a "tough luck" attitude when emailed. I spent £170 and was planning on purchasing again with another large order, but the uniformed response of not willing to come and go with the difference of £12-£13 refund just annoyed me and i have terminated my subscription with them. Its all about the money and clearly not the customer satisfaction.”

Posted 2 years ago

Good Morning Kristeen. Thank you for your review, as per our original email correspondents at the time, As a company, we have promotions running throughout the whole year, these will increase or decrease subject to the event. Therefore informing our customers too far in advance is not feasible as these promotions may change when it comes to the day we go Live. We email all of our customers that are subscribed on the agreed day with our new deals, when we have settled on them and they are guaranteed. You may of course, at your own cost, return your original orders for a full refund of the items, and place a new order with the heightened promotional discounts. However, when placing a new order we cannot guarantee your desired items will be in stock. Again, we apologise for all the inconvenience caused. If there is anything else I can help you with please do not hesitate to get in touch. Please see the T&C's that explain our promotional changes. Regards, Charlotte Customer Service @ Temptation Gifts.

Posted 2 years ago

“I have only given 3 stars as although I have found the service from this company very good in the past, this time I was very disappointed with the packaging of one item. Ordered two of the same item. One was beautifully packed in the East of India box with the little drawing depicting contents. The other was in a tatty plain box that was of an inferior quality cardboard. As these were gifts I was very disappointed. I emailed Temptation Gifts and was basically told this was how they had been received from the manufacturer and they had no control over it but my complaint would be passed to packaging. And that’s it! I’m still not happy. Have ordered quite a lot of East of India items in the past and always been beautifully packed. I will think twice now before I order anything else.”

Posted 2 years ago

Good Afternoon Wendy. We are very sorry that this has happened. Please may I kindly ask that you email us at customerservice@temptationgifts.com and we will investigate this further for you so we can resolve and rectify it. Kind regards, Charlotte @ Temptation Gifts.

Posted 2 years ago

“Happy with purchase but the orla kiely items reduce other 20% after I bought it!”

Posted 2 years ago

Hello Jenny, Thank you for your order and review. I am glad to hear you are happy with your new Orla Kiely items. Whilst I can understand your frustration regarding the discount, unfortunately we have to start and end promotions at some point, and in a 24/7 online world unfortunately there is no time where customers are not online shopping with us, therefore at some point we will start a promotion sometimes within minutes or seconds of orders being placed. Hope this helps! Chloe Customer Service

Posted 2 years ago

“The prices look to be American dollars but my order was $60 more than I anticipated. Won’t order again”

Posted 3 years ago

Hello, thank you for our review. all our prices and shown on our website in UK sterling as we a UK based company, however on the top right hand side of every page is a Currency Converter. Click over the text "Currency Converter" to open a drop down menu and choose a different currency in which to display all the prices on the site. You can display our GBP prices in US dollars, Euros, Japanese yen, Australian dollars, Canadian dollars, Indian rupees or Swiss francs. Kind regards, Rebecca @ customer service

Posted 3 years ago

“I was really excited to see some great Yankee Candle scents on the site so got myself some wax melts and 3 x candles. The wax melts were great - strong smelling and delicious. The candles - sadly not so good. One had zero scent at all, even though I burned it fully for 3/4 hours, and the other two had very minimal scent throw. Really disappointed, not at all what I would expect from Yankee Candle. I don't think I would buy candles from this brand again. Customer services did give me a refund for the candle with zero scent and their response was very quick so I would use Temptation Gifts again.”

Posted 3 years ago

Good morning, thank you for your recent review. I apologise again that your Yankee jar candles had zero through and a weak scent. This is not the quality we expect from our jar candles and will of course be taking this up with our supplier promptly. I hope this experience does not deter you from considering us again and we very much look forward to seeing you on our webstore in future. Kind regards, George @ Temptation Gifts

Posted 3 years ago

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Temptation Gifts is rated 4.9 based on 27,238 reviews