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Temptation Gifts Reviews

4.9 Rating 27,431 Reviews

98 %

of reviewers recommend Temptation Gifts

Company Reviews

Product Reviews

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 16th May 2024

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Temptation Gifts 5 star review on 13th May 2024

Temptation Gifts 5 star review on 11th May 2024

Temptation Gifts 5 star review on 11th May 2024

Temptation Gifts 5 star review on 8th May 2024

Temptation Gifts 5 star review on 6th May 2024

1113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered from Temptation because they were the preferred seller of Dunoon. Unfortunately, two of my four cups were not packaged properly and arrived shattered. The two broken ones were laying in the bottom of the box while the two intact cups were standing up (no damage to the box exterior at all). They were quick to refund the cups and a nominal shipping fee, but Temptation won't replace them without a new order and a new shipping fee (more than the refund). As a preferred seller, they got this one wrong.”

Posted 3 years ago

Hello Sharon, thanks you for your review, i am very sorry that 2 of your mugs arrived broken. I am afraid that due to the high cost of international shipping, we have a strict policy of giving refunds in cases such as these, rather than resending the stock. We are always keen to make amends to our customers where possible but regrettably resending orders internationally simply is not a viable option for us, therefore on this occasion we refunded you for the mugs and an additional part refund for the shipping to reflect the lower cost of your order. Our sincere apologies for the inconvenience and disappointment this has caused. kind regards, Rebecca@ customer service

Posted 3 years ago

“The gifts themselves were fine but the packaging was too much plastic. I would not order again from them until this is addressed.”

Posted 3 years ago

Hello, Thank you very much for your review. I can confirm that both the cardboard boxes and tissue paper are recyclable through normal curb- side collections. Bubble wrap and the air bags can usually be recycled through your local ‘Household Waste and Recycling Centres’, please visit your local council website for further details on recycling in your area. I hope this reassures you of the quality of the packaging materials that are used. Kind regards Emma @ Customer Service

Posted 3 years ago

“While I was happy with my eco purchases I was not happy with the non eco way in which they were packed, paper bags wrapped in bubble wrap ,ribbon wrapped in bubble wrap was absolutely crazy do much plastic packaging used for no reason !!! Nothing I ordered was breakable so it needed no plastic at all to protect it! Will not use them again for this reason.”

Posted 3 years ago

Thank you for your email enquiry. We endeavor to ensure that all our orders are shipped in the most environmentally friendly condition possible. As such, all fragile items (such as mugs and glass jar candles) are packed in paper tissue and recyclable small bubble wrap. Our boxes are all recyclable cardboard, which we then seal with paper tape. Only are airbags and large bubble wrap cannot be recycled, however we recommend keeping this for reuse which we do for all packaging material we received with our returns. Please see below link for our environmental policy: https://www.temptationgifts.com/environmental-policy Nonetheless, I have passed your email and photo onto my Head of Fulfillment to look at and make any necessary changes to ensure we remain as environmentally diligent as possible with our packaging. I am sorry for the inconvenience caused by this, and rest assured we are constantly looking at ways to adjust and change how we pack and ship our orders to be as environmentally safe as possible. Kind regards, Rebecca @ customer service

Posted 3 years ago

“I ordered a xmas gift for a friend, candle burner and 4 yankee tarts, and paid for it to be gift wrapped, when it arrived it felt very lightweight, opened it to discover no tarts, phoned to complain and was asked are you sure the tarts are not in the box, NO, Grudgingly they are going to send out the 4 tarts, i asked for refund on the gift wrapping, can you imagine my shame if i ever found out my friend only received the burner, plus when i bought it , it was £14.99 next day it was reduced to £11 69 so moral of this story dont get gift wrapped as you dont know whats missing”

Posted 3 years ago

Good afternoon, thank you for your review. I am sorry to hear that you did not received your wax melts. Regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. We generally do not gift-wrap entire orders, unless specified by our customers. However this is a process we are looking into to make clearer for future. Your missing wax melt tarts have been shipped to you from our warehouse today, and are expected to arrive within 1-3 working. Your gift-wrap has also been refunded and should appear within your original payment method within 5 working days. I am sorry again for the inconvenience caused. Regards, George @ Temptation Gifts

Posted 3 years ago

“Hello Temptation Gifts Team, I love buying Dunoon mugs from you, for my family and friends in USA. Unfortunately, the only available delivery option is an express delivery by FedEx, which is extremely expensive costing more than the mug itself. I would really appreciate some more affordable delivery options with longer delivery times. Sincerely, Alexander Malysh”

Posted 3 years ago

Hello Alexander, Thank you for your review. We are pleased to hear you like our Dunoon mugs! I am sorry to hear that you are unhappy with our international delivery charges, due to the current situation we are only using Fedex delivery service to USA. Please see full details here; https://www.temptationgifts.com/international-delivery We are however constantly reviewing the situation. Kind regards, Emma @ Customer Service

Posted 3 years ago

“Wrong items sent unfortunately and when I informed them they offered to send the correct items but couldn't take the others back as they were opened! Nevertheless I have had the product before and was very happy with it”

Posted 3 years ago

Hello, thank you for your review, we are very sorry that we sent the wrong fragrances to you and of course usually we would send the correct ones and request the incorrect items back, however on this occasion as you had already opened the diffusers, regrettable we are unable to take them back and send the correct ones to you in this instance. Our apologies, kind regards, Rebecca @ customer service

Posted 3 years ago

“Sadly, while the product received was very similar, same price etc, it wasn’t the scent of Yankee candle I ordered. It’s okay, but the new scent is not as good as the one it replaced.”

Posted 3 years ago

Hello, Thank you for your review. We are so sorry to hear that you received the wrong candle. If you could email us photos of your delivery note and the candle you received, we can look into this matter further for you. Kind regards, Chloe Customer Service

Posted 3 years ago

“Sorry not too happy. Delivery was only with DPD possible and cost a fortune. But it was fast I admit. The mugs are beautiful”

Posted 3 years ago

Hello, Thank you for your review. Due to the ongoing Covid-19 pandemic we have decided to suspend our Standard Royal Mail Airmail delivery service, and are now shipping all our international orders via FedEx. I cannot confirm an exact date when we will make our Royal Mail Airmail service available again. But, rest assured that we will keep all of our customers notified of when we do so. I am, however, pleased to hear that you are pleased with the mugs and the fast delivery Kind regards, Rebecca @ customer service

Posted 3 years ago

“Les tasses sont magnifiques, la livraison est rapide mais je regrette que les frais de port pour la France (plus de 39 euros pour 4 tasses) coûte presque le prix de 2 tasses. C'est exagéré! Je ne recommanderai plus. Margot.”

Posted 3 years ago

Hello, thank you for your feedback, I am sorry to hear you are unhappy with the shipping charge. Due to the ongoing Covid-19 pandemic we have suspended our standard international delivery service, Royal Mail Airmail, and are currently shipping all international orders via FedEx. This is a much quicker and more reliable delivery service. I cannot confirm when we will be returning to our Royal Mail Airmail service. However, please rest assured that we will of course notify all of our international customers at the time we decide to resume this service. Kind regard, Rebecca @customer service

Posted 3 years ago

“Thank you very much for the Wonderful Card it was so beautiful I liked it so much I decided to keep it myself”

Posted 3 years ago

“I had no issue with the items bought but the amount of unnecessary packaging used is completely unacceptable in this day and age... ! Consequently I won’t be ordering from them again....”

Posted 3 years ago

Thank you for your review regarding our packaging. We try very hard to ensure that all items are sent out with the appropriate amount of packaging to ensure that the item arrives safely, and if the amount of packaging used is excessive, we of course like to know so that we can ensure more training is given where necessary to stop wastage. I can advise that the bubble-wrap and air bags are fully recyclable in your plastic curb side collection, though this might not be the same for international customers like yourself. Please be assured that we take the use of plastic, and the environmental implications seriously, and welcome all feedback, good or bad, so that we can continually improve all that we do and look forward to updating our customers on our packaging improvements as soon as possible. For more details, please visit the below link to our Environmental Policy page: - https://www.temptationgifts.com/environmental-policy Kind regards, Rebecca @ customer service

Posted 3 years ago

“Came in plenty of time and product is as described. Wouldn’t order from this company again as the postage and packaging wasn’t acceptable came and it was ripped and was opened and damaged before royal received item.”

Posted 3 years ago

Hello, Thank you for your review, i am sorry to hear that the package was damaged on arrival, please be assured that this did not leave our warehouse ripped and opened. If you still have the packaging, please email a photo to us at customerservice@temptationgifts.com and we will follow this up with hem. Kind regards, Rebecca @ customer service

Posted 3 years ago

“Fast delivery”

Posted 4 years ago

Thank you for your feedback. Regards, Customer Service

Posted 4 years ago

“Disappointed that plastic was used in the packaging.”

Posted 4 years ago

Thank you for your review. Here at Temptation Gifts we take the environment seriously. As a company we are aware that we have a responsibility to do all we can to minimise our impact on the environment, and we are proud of our commitment to improve our “green” credentials and to work on solutions to reduce our carbon footprint. As per our Environmental Policy, the things we are now doing are: - For the vast majority of our orders we use 100% recyclable cardboard boxes - The gummed paper tape we use on our boxes is also fully recyclable - The tissue paper we use is 100% recycled acid free paper made from virgin wood pulp from sustainable sources - When we do need to use plastic packaging (for smaller, or softer gifts that do not require cardboard boxes), wherever possible we ensure it is fully recyclable and reusable - We have completely stopped using jiffy bags as they are not recyclable Please see the link below for more information: https://www.temptationgifts.com/environmental-policy Hopefully this puts your mind at ease when receiving future orders. Kind regards, Rebecca @ customer service

Posted 4 years ago

“I was giving this as a present and was very disappointed, as I expected the bowl to be larger”

Posted 4 years ago

Hi Hana, I'm sorry to hear that the Vegetable Garden Tomato Medium Old Bowl you ordered with us was not as expected. All our product dimensions are located near the bottom of the items page on our website. If you would like to get in touch and arrange for a replacement or refund, please feel free to contact our Customer Services team, via phone or email, who will gladly help you further. Kind regards, George

Posted 4 years ago

“Although I was mistakenly charged twice for my order , the refund was quick but not for the full amount I was charged. I was not impressed with what I’m assuming was a service charge. Not my mistake!!!”

Posted 4 years ago

Hi Linda, thank you for your review. As per our email correspondence on 13th January your order went through twice, which is why you were charged twice. This order was dispatched to you on 13th January, and the second order was cancelled and refunded in full. Please be assured the full amount was refunded back to you, and there was no service charge. Please contact your bank for further information. Kind regards, Customer Service Team

Posted 4 years ago

“1234567890 ten characters to get past the minimum.”

Posted 4 years ago

Hello Mark, Thank you for your review. I am sorry to hear that the Poppyfield Blue Henley Shape Mug that you bought has now cracked. This will almost certainly be due to Thermal Shock (Splitting through rapid expansion). Dunoon recommend " Avoid pouring boiling water directly into fine cups and mugs. Always put the milk in first, or if you do not take milk, pour the water over the back of a teaspoon." Please also see more care instructions here:http://www.temptationgifts.com/gifts-by-brand/dunoon/caring-instructions Please check your emails, as I have sent you an email just now to help resolve this for you. We apologise for the inconvenience caused. Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“While I appreciate Temptation Gifts shipping to the United States I have to say that the packing of the items was horrible. In fact I lost 2 of the 4 glass sleeves. I think that if they were properly packaged I would have received all 4. Other than that, the company has been fantastic in working with me to refund my money and again I am SO appreciative of them even shipping to the US.”

Posted 4 years ago

Hello Rebecca, Thank you for your review. We apologise again that two of the Mercury Crackle Glass Jar Sleeves arrived broken. We are glad that you are happy with our customer service and resolution and hope to see you on the site again soon! Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“after spending £40 on 2 cup for gifts, I find they dont come with boxes so didn't give them as gift in the end. apparently you can pay extra for boxes but this is not clearly shown. will not buy from again.”

Posted 4 years ago

Hello, thank you for your feedback , i am sorry that you are disappointed that the Dunoon mugs to not come in boxes as standard. These are available to buy separately . Kind regards, Rebecca @ customer service

Posted 4 years ago

“I’ve already left a review and said that I was very surprised that the mug wasn’t boxed”

Posted 4 years ago

Hello Karen, thank you for your review, some of the Emma Bridgewater mug are boxed, these are clearly indicated on our website, unfortunately not all the mugs come in boxes. I am sorry that you are disappointed on this occasion. Kind regards, Rebecca @ customer service

Posted 4 years ago

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Temptation Gifts is rated 4.9 based on 27,431 reviews