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Temptation Gifts Reviews

4.9 Rating 27,608 Reviews

98 %

of reviewers recommend Temptation Gifts

Company Reviews

Product Reviews

About Temptation Gifts:

TemptationGifts.com sells over 10,000 different gifts and cards, with something for every occasion. From traditional gifts, such as candles, soft toys, jewellery and mugs, to personalised items and gift experiences, we offer something for everyone!
We are the online branch of a multi-award-winning chain of gift shops based in the home counties, and have won the award for Best UK Online Gift Retailer on five separate occasions, proving we are truly the place to be for all your gift needs.

Visit Website

Phone:

01494 790424

Email:

customerservice@temptationgifts.com

Location:

Unit 2E, Woodlands Farm,
The Vale,
Chesham
Buckinghamshire
HP5 3NJ

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Temptation Gifts 5 star review on 31st May 2024

Temptation Gifts 5 star review on 22nd May 2024

Temptation Gifts 5 star review on 18th May 2024

Temptation Gifts 5 star review on 16th May 2024

Temptation Gifts 5 star review on 16th May 2024

Temptation Gifts 5 star review on 13th May 2024

Temptation Gifts 5 star review on 13th May 2024

1117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven't received it yet”

Posted 4 years ago

Hello Jonas, Thank you for your email. I can advise that your order was dispatched on November 27th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as tomorrow is the 8th working day since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience, Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“I placed a one stop Xmas shop and the discount was very good. The parcel arrived at a Homebase store - perfect - and undamaged . I opened the box, I had ordered 10 mini yankees - at least three boxes were damaged and another two had been opened before. One Yankee candle holder was damaged. A replacement was send out immediately after calling them. I was a bit disappointed with the damaged boxes as they were Xmas presents - I think whoever packs them needs to make sure they are showroom condition first - I saved £55 overall but would think twice in future as I wud not have chosen damaged boxes on the shelf in a shop. I am not a big online shopper - and situations like this do make me think twice in future. Overall I am happy and wud have happily awarded top marks if everything had been spot on.”

Posted 4 years ago

Hello Ian, Thank you for your feedback, i am sorry that your order was not as it should be, however i am pleased to see that we resolved this for you, and hope that we see you on the site again soon. kind regards, Rebecca @ customer service

Posted 4 years ago

“I was pleased with everything I ordered except the plate. When I see a description of a 'cake plate' and it costing £15 I expect it to be a plate to put a whole cake on not a side plate, I would send it back but I'm disappointed that I have to pay postage and packaging myself for the return of something I believe is falsely advertised. It would cost too much to buy packaging and send it back safely and undamaged. Such a shame.”

Posted 4 years ago

Hello Antonia, Thank you for your review. As per the product name and description, the Starburst 22cm Boxed Cake Plate has a diameter of 22cm. We always urge customers to check the product descriptions before ordering items to avoid disappointment. We do hope that you still use and enjoy the Starburst 22cm Boxed Cake Plate. Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“Paid for postage, then found another site with free postage 😂”

Posted 4 years ago

Hello, thank you for your feedback, we aim to remain competitive with our delivery prices, i do hope, however, that you are please with the Yankee gift set that you ordered from us. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Dissapointing customer service for an order of over £50”

Posted 4 years ago

Hello Beverly, Thank you for your review. As per our correspondence last week, the Yes Studio Mini Emery Boards are sold singly. The site shows the four designs that we have and states in the product description that you will receive just one of these four designs at random. We always recommend that our customers read the product descriptions when purchasing to avoid disappointment. We hope that you/the recipient are still happy with the item! Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“The product was great for price .mix up with delivery was sent an email saying out of stock then next day the goods arrived .otherwise all ok”

Posted 4 years ago

HI Kathryn, Many thanks for your feedback, this is an automatic e-mail which is sometimes sent out to account holding customers when you close your internet browser before an order is placed. Even if you then follow up with an actual order it will still send this automatic one. I can assure you that your order with us has processed successfully and was dispatched 2 days ago without issue. Apologies for this confusion, Kind regards, customer service

Posted 4 years ago

“Firstly the customer service is fantastic, very efficient and super fast delivery. However we have had one Jellycat replaced with a second, packaged allot better (for our newborn) however it is stil faded and tatty looking, which is an utter disappointment since this is the only major present we have purchased for our daughter. We live on a british military base also so purchasing from a store is not possible.”

Posted 4 years ago

Hello, thank you for your review, i am sorry that you are disappointed with the bunny, my colleague picked him herself and as these bunnies come to us directly from Jellycat they are new and of the quality we would expect, however if he is not as you would like, you are of course more than welcome to return him to us, please just let us know. Kind regards, customer service

Posted 4 years ago

“Hey, goods arrived a week after I ordered, and two were completely the wrong colour. Very well packaged, no issues. When I asked if I could drop them back, they're only 500m up the road I was told no, the yard was securely gated, and it wasn't policy...it isn't locked in the day by the way, and they would accept a courier delivery...so why not me dropping them off. So now I have to go to my office, 16 mile round trip, when the returns vouchers get there, pick up their returns voucher, fill it out, pack and wrap, queue at the post office, and wait until their confirmation of receipt, and I must also take a photo of the goods and the website photo to show them the difference between 'blue' and 'green' which is what arrived. When I said surely they had the stock in place, and they ran the website so why was I doing it, they could verify in seconds, I was told, there must be some reason we do it like this. Yes, a stupid one that's not thought through. How can a successful business like this lose track of common sense? Here's also an idea, how about allowing returns back via their owned shops too, with the original invoice....”

Posted 4 years ago

Hello Paul, thank you for your feedback, i am sorry that the baubles you have received appear to be the wrong colour, regrettably from time to time we make a mistake and pick the wrong item, for this we apologise, we do not take this lightly and we are always working to improve our processes to try and stop these kind of errors. As we are a closed warehouse operation here , we are unfortunately unable to accept returns as we don't have the facilities to do so, i appreciate that this is very frustrating , especially as you live so close, my apologies that on this occasion we were unable to accommodate your request. Kind regards, Rebecca @customer service

Posted 4 years ago

“I still haven’t received this item”

Posted 4 years ago

Hello , Thank you for your feedback, I can advise that your order was dispatched on Monday 11th using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is day 9 since the order left our warehouse, please rest assured that your order is on the way to you. Kind regards Rebecca @customer service

Posted 4 years ago

“Items arrived on time and as described, the only comment is that goods were available cheaper elsewhere despite the price reduction”

Posted 4 years ago

Hello Hilary, Thank you for your feedback. We are firstly glad that your items arrived in time and you were happy with the good received! We often have discounts throughout our site and our prices are always highly competitive. I will of course pass your comments regarding prices on to our marketing team. Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“I was more than happy with the quality, choice and delivery of the goods but, THEY sent me too many chocolate bombs, in fact they emailed me to tell me so before the parcel arrived, I was asked to print the label and take the package back to the post office and as a thank you could keep one extra from a box of 12, of which I had ordered and paid for one. I wrote back stating that I could not get to a post office, I live in a rural area, am disabled and cannot walk very far, and work 9-5.30 when the post offices are open. They wrote back saying they would arrange for a courier to collect the additional bombs, but I wasn't allowed to keep the extra one after all because of the additional costs they would incur sending a courier out. I think this episode of extraordinarily rude customer service has put me off Temptation Gifts.”

Posted 4 years ago

“I have not received the order to date. Please advise delivery”

Posted 4 years ago

Hello Rodney, Thank you for your review. I can advise that your order was dispatched on November 2nd using Royal Mail Airmail in association with their international partners, this is a very reliable service and parcels are expected to arrive in 7-14 working days. We are unfortunately unable to provide individual tracking numbers for this service, however as today is working day 8 since the order left our warehouse, please rest assured that your order is on the way to you. We thank you for your patience. Kind regards, Jaye @ Customer Services.

Posted 4 years ago

“Thank you. The service and delivery was excellent. The 3 large jars of Yankee Candles are fine but the box of 6 Lemongrass and Ginger tea lights are unfortunately very poor. They are obviously very old stock, discoloured and the metal that holds the wick is rusty in each. The candle burns only half way then goes out and is impossible to relight.”

Posted 4 years ago

Hello Margaret, Thank you for your review. I'm sorry you're disappointed with the tealights you received. Once you light the tealights, these cannot be re-lit once extinguished. Please send us in a picture of any discoloured tealight wick holders in to us at customerserivce@temptationgifts.com and we will look into this further for you. Kind regards, Alice @ Customer Service

Posted 4 years ago

“Hello, I really wanted to buy for my second granddaughter jellicat large hound but shipping is £ 29.9 very high (compared to the previous shipping which was only £ 10 and it was not cheap either). Unfortunately I can't afford it. By the way, it took a long time (3 weeks) for the little puppy to arrive.”

Posted 4 years ago

Hello, thank you for your review. i am sorry that the parcel took 3 weeks to reach you.Airmail delivery is expected to arrive in 7-14 working days, however to some destinations parcels may take a little longer,if there is a delay at customs which is solely decided by the customs agent and can be a further 14 days. Our Airmail shipping prices are based on the amount spent, the large Hound that you would like to purchase is currently £51.95 therefore the shipping cost is higher than the amount you paid previously for the small Hound as he was £22.95 at the time of purchase. Kind regards, Rebecca@customer service

Posted 4 years ago

“Have not yet received order placed on Oct 4. This order is actually a repurchase as previous order never arrived and I was informed by you that it had been returned to shipper due to incorrect address although address on my end was correct. I was refunded the purchase price of the order but not shipping costs which I feel is inadequate. I have previously shopped with you and had no problems with very good service.”

Posted 4 years ago

Hello Nancy, thanks you for your feedback regarding your last order with us. Unfortunately after checking the details i can confirm that the address on this order was incomplete, resulting is this being sent back to us. as we sent the item out in good faith to the address stated, therefore on this occasion we refunded for the item returned only and not the shipping. I have emailed you regarding this today. Kind regards, Rebecca @ customer service

Posted 4 years ago

“Also great service, quick delivery and items just as described packed well”

Posted 4 years ago

“Given the name, I'd think Temptation Gifts understands that when a gift is given there is a giver and a receiver. Unfortunately, that doesn't seem to be the case. If you purchase multiple items for a gift, you can't get a gift receipt or gift box to hold them. You have to do so individually. All the email notifications go to the purchaser. I requested that the recipient be made aware of the delivery instead of me and was told by "customer service" that it wasn't possible. Seriously? They seem to be totally held hostage by inflexible systems and unthinking service representatives. I'm amazed that the gift actually made it to the recipient. It was a most frustrating process. In terms of the actual items I purchased, they are great. I've purchased from them before but for myself. That process was fine. But, if you are actually attempting to purchase a gift with multiple items and have it delivered, I'd think again. It's a completely illogical process and one that is anything but "customer" oriented.”

Posted 4 years ago

Hello Carrie, Thank you for your review. As per our email correspondence with you last week, once an order is placed we are unable to update the email address on the order as it is an automated system. As per your request, we therefore left the gift receipt in the order so the recipient knew it was for her. She also would have received a text in the morning from DPD letting her know that a parcel was on the way to her, The parcel was delivered on 17/09/2019 - we truly hope the recipient it happy with her gifts! Kind regards, Jaye @ Customer Services

Posted 4 years ago

“Candles turned up and one of the lids had smashed leaving broken glass in the box which consequently went on the floor and sofa which caused me to cut my arm. When I complained I was told I'd be sent another lid... Ridiculous.”

Posted 4 years ago

Hello, thank you for your feedback, I am very sorry to hear that the lid of one of the candles has arrived broken. as in my earlier email , Kindly email a photo of the candle to me, and one of the box if you still have it, we will then of course send a replacement lid to you with 1st class post. I apologies for any inconvenience caused, Kind regards Rebecca @ customer service

Posted 4 years ago

“Candles turned up and one of the lids had smashed leaving broken glass in the box which consequently went on the floor and sofa which caused me to cut my arm. When I complained I was told I'd be sent another lid... Ridiculous.”

Posted 4 years ago

Hello, thank you for your feedback, I am very sorry to hear that the lid of one of the candles has arrived broken. as in my earlier email , Kindly email a photo of the candle to me, and one of the box if you still have it, we will then of course send a replacement lid to you with 1st class post. I apologies for any inconvenience caused, Kind regards Rebecca @ customer service

Posted 4 years ago

“Order received promptly and the necklace and earrings are lovely, however I paid extra for gift boxes and the white padded inserts in both gift boxes had dark smudges on them. Rather disappointed.”

Posted 4 years ago

Hello Therese, Thank you for your review. We are sorry that the gift boxes both had dark marks on them. We kindly request that you email us a photo of the two gift boxes that you have received. On receipt, we of course would be more than happy to resolve this for you with a refund or a resend. We look forward to hearing from you and apologise for any inconvenience caused. Kind regards, Customer Services

Posted 4 years ago

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Temptation Gifts is rated 4.9 based on 27,608 reviews