Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,611 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,611 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went really well, up until the point holiday was paid for waiting for final confirmation email, got call price increasing by £70. Was waiting for call from manager, no call. When I called representative left for the day, and might get a call back on Monday. Feel so disappointed that paid for a holiday, and have to know wait for couple day until issue gets sorted. Alway heads very good experience booking with teletext, but not this time.”

Helpful Report

Posted 9 months ago

Hi Mohammed, Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager and we understand a senior member of the team has been in contact with you. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 9 months ago

“I regret leaving a good review after booking my holiday with Teletext. I had assumed the service received from the sales team was a consistent across Teletext. I was wrong. Book your holiday with them if you are sure you don't need customer service!! This is the worst customer service I have ever, ever, ever come across. All they do is apologize for their failures and make empty promises to rectify it. None of the five people I have spoken to today have followed through and produced my final documents! Sales team all smiles and cordiality, because they want you to buy a service from them after that it's all downhill. Rubbish service, made me feel I was dealing with a group of scammers! I won't be recommending or using them again. The last person I spoke to, who also promised the documents within half-an- hour was Andy and I'm still waiting, nearly 1 hour later.”

Helpful Report

Posted 9 months ago

Hi, Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager for their evaluation, and we understand you are now in receipt of your confirmations. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 9 months ago

“Great service Andy. Many thanks”

Helpful Report

Posted 9 months ago

Hey Monika, Thank you so much for your kind words, we’re pleased to hear Andy provided you with great service. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Andy was excellent in helping me check in both outward and inward journeys. Well done Andy.”

Helpful Report

Posted 9 months ago

Hey Ken, Thank you for sharing your review! We're happy to learn that Ken provided you with a great service and assisted in helping you check in for your flights. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday. Belle

Posted 9 months ago

“Kennth was very helpful whilst finalising payment of my holiday.”

Helpful Report

Posted 9 months ago

Hey Kimberley, Hey, Thank you for sharing your review! We're happy to hear that Kenneth provided you with a great service and assisted in sorting your payment. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Very helpful payment for the holiday was sorted straight away by Kennth”

Helpful Report

Posted 9 months ago

Hey, Thank you for sharing your review! We're happy to hear that Kenneth provided you with a great service and assisted in sorting your payment. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Thank you for your help Andy was very helpful today with my enquiry”

Helpful Report

Posted 9 months ago

Hey Richard, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Andy. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Kenneth was very polite and helpful. I didn’t have long to wait from first calling. Great service.”

Helpful Report

Posted 9 months ago

Hey, Thank you for sharing your review! We're happy to hear that Kenneth provided you with great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Jst grand thankyou”

Helpful Report

Posted 9 months ago

Hey, Thank you very much for your review. We’re delighted to hear you received great service and hope you have a wonderful time away. As you were satisfied with your experience, would you mind updating your star rating from 1 star to 5 stars? It would mean a lot to us and help others learn about the quality of our service. Thanks once again. Belle

Posted 9 months ago

“Adam was very helpful, professional, and kind. He was exceptionally helpful when booking my holiday and extremely patient. Such an amazing service.”

Helpful Report

Posted 9 months ago

Hi Asif, Thank you for sharing your review! We're happy to hear that Adam provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Tremdous customer service. Booking via the telephone booking centre was an absolute breeze. The agent a wonderful lady named Jessy was attentive very efficient and so helpful it made the process of booking an absolute pleasure. Teletext holidays are now my go to holiday booking company. Thank you Jessy x”

Helpful Report

Posted 9 months ago

Hey Alan, Thank you so much for your wonderful review! We're absolutely delighted to hear that Jessy provided you with great and efficient service, making the booking process enjoyable. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Fantastic”

Helpful Report

Posted 9 months ago

Hey Mohammed, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Andy was super helpful 🌟”

Helpful Report

Posted 9 months ago

Hey there, Thank you so much for your fantastic review! We’re thrilled to hear that Andy was super helpful during your experience. Your feedback means a lot to us and helps us continue to improve our service. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 9 months ago

“Very helpfull”

Helpful Report

Posted 9 months ago

Hey, Thank you for sharing your review! We're happy to hear that our agent provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Zain was so helpful I was stressed about my boarding passes he did it all for me and I am so greatful”

Helpful Report

Posted 9 months ago

Hey Barbara, Thank you for your wonderful feedback! We're delighted to hear that Zain was able to assist you and help with obtaining your boarding passes. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Andy has given me the proper bag of information thank you!”

Helpful Report

Posted 9 months ago

Hey Andy, Thank you for sharing your review! We're happy to hear that Andy provided you with a great service and provided you with all the information you needed. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Andy has send me the confirmation of my booking”

Helpful Report

Posted 9 months ago

Hey, Thank you for sharing your review! We're happy to learn that Andy provided you with a great service and arranged for your confirmations to be emailed to you. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 9 months ago

“Dealt with my questions professionally and with patience. I got the answers I needed from Zane.”

Helpful Report

Posted 9 months ago

Hey, Thank you for sharing your review! We're happy to hear that Zane provided you with a great service and answered all your questions. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 9 months ago

“Dealt with my questions professionally and with patience. I got the answers I needed from Zane.”

Helpful Report

Posted 9 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Zane. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

“Very helpful and found us the best deal for our searches. Sumeer was great.”

Helpful Report

Posted 9 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Sumeer who was able to find you the perfect deal. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 9 months ago

Teletext Holidays is rated 2.3 based on 1,611 reviews