Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.24

2.2 Rating 1,595 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.2

Based on 1,595 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Jessy, she got us a good holiday price including flights. She was very helpful and courteous. I would definitely recommend 👍”

Helpful Report

Posted 1 week ago

Hey Thank you for your lovely review! We’re delighted to hear that Jessy provided such a professional and attentive service, ensuring all your needs were met. Your kind words and recommendation are truly appreciated and we’ll be sure to share your feedback with her—it will mean a lot! Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 day ago

“Jessy helped me find an excellent, well‑priced deal. She was a fantastic. Thank you”

Helpful Report

Posted 1 week ago

Hi, Thanks so much! We’ll be sure to pass your kind words on to Jessy. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 week ago

“Tony was very courteous and helpful. He went through our requests and made sure all our holiday requirements were satisfied. Tony had a lovely telephone manner too.”

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Posted 2 weeks ago

Hey Carole and Martyn Thanks so much! We’ll be sure to pass your kind words on to Tony. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“A fantastic team, who worked tirelessly to get my extended family holiday of 10, the exact hotel we wanted, the right dates and the best price. We got the top Ultra All Inclusive Hotel in Turkey £000's saved. Fantastic experience...”

Helpful Report

Posted 2 weeks ago

Hey Barry, Thank you! We’re so glad we made your experience a great one. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

Helpful Report

Posted 2 weeks ago

“Great service Keneth”

Helpful Report

Posted 4 weeks ago

Hey Nicola Thank you for sharing your review! We're very happy to hear that Kenneth provided a great service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 4 weeks ago

“Jesse from Customer service is very helpful and professional. She found a great holiday deal in Tenerife for me and my husband. Thank you.”

Helpful Report

Posted 1 month ago

Hey Jolanta Thank you for sharing your review! We're very happy to hear that Jesse provided a great service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 4 weeks ago

“If I could give Teletext Holidays a zero stars, i would. My experience has been nothing short of a nightmare, and I need to warn others about this deceitful company!! From the moment I made my booking, the lies began. I have made approximately 50 calls and submitted a Data Subject Access Request (DSAR), yet I am still no closer to obtaining the recordings of the calls that would prove I was mis-sold my holiday. Ten days past the due date for their response, and they continue to ask for another 48 hours! This is beyond ridiculous! When I tried to cancel within just 30 minutes of realising that the agent had only booked 6 nights instead of the 7 I requested, I was told I would be liable for the full cost of the flights—an eye-watering £1,000 and was not able to use them despite paying for them!! I felt cornered and had no choice but to pay the balance, as I couldn’t afford to lose that amount. I wasn’t given a payment plan despite this being advertised, and after receiving an email demanding £3,500 within 3 days of booking, they extended it to 10 days as a supposed gesture of goodwill—what a joke! Yup I’m now in debt due to having to borrow to pay it off!! I attempted to change my dates to enjoy at least one aspect of the ultra all-inclusive package I had requested something that was free at the time of the calls, but due to failed callbacks and being passed around, it was too late to change without incurring further charges. I had called at least 15 times in those 3 days! The major issue? After all payments were processed, the confirmation revealed that I hadn’t received the ultra all-inclusive package I specifically requested multiple times. I even queried the “all-inclusive” label on the contract before signing to the agent , and was reassured it was indeed ultra-inclusive; it just didn’t reflect that in the system. I was duped into signing away thousands of pound!!! When I reached out to Teletext to review the calls and prove that I had been scammed, I received a condescending email stating that everything was correct as per the contract I signed. What part of “listen to the calls to prove it’s not” do they not understand? L. It’s absolutely scandalous! This was meant to be a once-in-a-lifetime holiday for my 40th birthday with my kids, and instead, it has turned into a source of stress and tears. Since June 16th, there has been no resolution and still no recordings sent my way. I will be taking this to small claims court because I refuse to let this go! All I’ve asked for is what I was told I was getting at no further cost to myself or a full refund to book elsewhere. It feels like the customer service agents are trained to lie; they all say the same thing and then you can’t reach them for days to be passed onto another agent who promises the same thing. It’s pure madness! Promises of phone calls back that never materialise, promises of making things right—how I wish! Do yourself a favour and steer clear of Teletext Holidays! Avoid this company at all costs unless u fancy been scammed like me!!”

Helpful Report

Posted 1 month ago

Hi Danielle We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standards we expect for our customers, and we apologise for the problems you have described. We understand our team are looking into this for you and will be contacting you today. Please be assured we have also passed your comments onto the relevant managers for their evaluation. We thank you for booking with Teletext Holidays and wish you an enjoyable holiday. Warm regards, Sam

Posted 1 month ago

“Thank you for your help Andy!”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. We're so pleased to hear that Andy provided you with a great service and we will be sure to share your kind words with him. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and look forward to assisting you with future holidays! Thanks again, Sam

Posted 1 month ago

“was late by 2 days as my card was stolen was scared incase they cancelled my holiday.but Kenneth was amazing sorting my problem out..”

Helpful Report

Posted 1 month ago

Hi, Thank you for your feedback. We're so pleased to hear that Ken provided you with a great service and assisted with your payment. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and look forward to assisting you with future holidays! Thanks again, Sam

Posted 1 month ago

“was late by 2 days as my card was stolen was scared incase they cancelled my holiday.but Kenneth was amazing sorting my problem out..”

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Posted 1 month ago

“Thank you so much for your lovely calm and patient customer service by sasha she was wonderful and very easy to talk to, she was very helpful with sorting out with our flight problems and everything else, she's very kind and generous person. Thanks for lovely customer service.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your review! We're happy to hear that Sasha provided you with a great service and we will be sure to share your feedback with her. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“This is brilliant from suggestions from Pavan kalyan,to customer service by Kenneth to the VIP Transfer service received Suntransfers to the fantastic hotel Sensitive to the added tours from the hotel has given me a holiday experience like never before. I would give tis holiday 11/10 05 6/5 because it was an all round fantastic service and experience .I paid a lot of money but it was well worth it.Thank you looking forward to going to Morocco through you next. Thank you .”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that both Pavan and Kenneth assisted you so effectively and that you enjoyed your holiday so much. We thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and we look forward to assisting you with many more holidays! Thanks again, Sam

Posted 1 month ago

“Asher was so lovely on the phone very helpful and a credit to your company”

Helpful Report

Posted 1 month ago

Hey Lynda Thank you for sharing your review! We're very happy to hear that Asher provided a great service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“Very happy with the service”

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Posted 1 month ago

Hey S Thank you for sharing your review and for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“Hi there, I would like to thank Diana and the rest of the team very much for their service They were very helpful very nice people I had a great holiday at the Guardamar hotel in Spain, the hotel was great so was the food, the whole journey was on time I would travel with Teletext Holidays again”

Helpful Report

Posted 1 month ago

Hey Amina Thank you, for your glowing review! We're thrilled to hear about the exceptional service Diana and the team provided during your booking process. At Teletext Holidays, our goal is to make every customer feel confident and stress-free when planning their trips, and it’s wonderful to see that we delivered. Your kind words and recommendation mean a lot to us, and we’ll be sure to share your feedback with Diana and the team. We're delighted to hear you had and enjoyable holiday and we thank you for choosing Teletext Holidays. We look forward to helping you plan many more holidays. Thanks again, Sam

Posted 1 month ago

“Spoke to sarkar originally who charged me almost 6000 for a holiday.. I specifically asked for atleast 1 or 2 checked luggage alongside hand luggage suitcase to take on the plane which i was informed was 8kg. Booked the holiday and then he told me - did not have any checked luggage . Fought for 3-4 hours for it to be added . Next day I went on Pegasus app .. behold they had not booked my ticket!!! Rang several times and finally they did a different booking cause they missed me off .. and then the worst part - they have not give me hand luggage they expect 6 people to go on holiday with no hand luggage or checked baggge even though I consistently told them I needed hand luggage with 3 children under 6 ! and with a connecting flight . for a week they have been ignoring me . Transferring me - messing with my sanity.. false promises to tell me they are not going to give it me .. absolutely ridiculous- spoke to GAVIN, Sasha , Kenneth and vyshnvi - asked to be spoken to a manager for 3 days straight these managers are in meetings and unable to speak all day! Still waiting for a call to resolve this.. my 2 year old also has no luggage for a 10 hour flight .. I don’t know how they expect me to change clothes and nappies !!! Still awaiting calls to be listened to - they came back to me already and said no they can’t add hand luggage they ‘listened to the calls’ now they are attempting again .. let’s see now - cause me sleepless nights , stress and blood pressure problems”

Helpful Report

Posted 1 month ago

Hey Sadif, Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how upsetting this situation must be. Please accept our sincere apologies for any distress caused. We take your concerns very seriously and have escalated your case to our management team for a detailed review. A senior member of our team will be contacting you shortly to discuss this matter and work towards a resolution. Thanks again, Sam

Posted 1 month ago

“Very helpful Kenneth thank you”

Helpful Report

Posted 1 month ago

Hey, Thank you for sharing your review! We're very happy to hear that Kenneth was very helpful and he will be pleased to hear he had a positive impact. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“Totally mis sold a holiday to Morocco. Gave the worst hotels, in terms of hygiene, service, faults and mould. Don't reply to emails or help in anyway to rectify. Say one thing whist selling the holiday on the phone, till you have parted with your money. When you ring with further queries, the person that initially sold you the vist (in my case- Nitin) will conviniently never be available. Seems like an elaborate scam. Totally ruined a 2 week family holiday. Please avoid this company. Wouldn't even give them a zero.”

Helpful Report

Posted 1 month ago

Hey Naushad, We're very sorry to learn that your holiday accommodation didn't meet your expectations. We take your feedback seriously and would ask you to email our customer relations team at customerrelations@teletext.com so that we look into this further. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thanks again, Sam

Posted 1 month ago

“Kenneth was great”

Helpful Report

Posted 1 month ago

Hi Thank you for your lovely feedback! We're so pleased to hear that Kenneth was great he'll be thrilled to know he made a positive impact. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and wish you a most enjoyable holiday. Thanks again, Sam

Posted 1 month ago

Teletext Holidays is rated 2.2 based on 1,595 reviews