Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.22

2.2 Rating 1,581 Reviews

31 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.2

Based on 1,581 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service”

Helpful Report

Posted 2 days ago

Hey S Thank you for sharing your review and for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 day ago

“Hi there, I would like to thank Diana and the rest of the team very much for their service They were very helpful very nice people I had a great holiday at the Guardamar hotel in Spain, the hotel was great so was the food, the whole journey was on time I would travel with Teletext Holidays again”

Helpful Report

Posted 3 days ago

Hey Amina Thank you, for your glowing review! We're thrilled to hear about the exceptional service Diana and the team provided during your booking process. At Teletext Holidays, our goal is to make every customer feel confident and stress-free when planning their trips, and it’s wonderful to see that we delivered. Your kind words and recommendation mean a lot to us, and we’ll be sure to share your feedback with Diana and the team. We're delighted to hear you had and enjoyable holiday and we thank you for choosing Teletext Holidays. We look forward to helping you plan many more holidays. Thanks again, Sam

Posted 2 days ago

“Spoke to sarkar originally who charged me almost 6000 for a holiday.. I specifically asked for atleast 1 or 2 checked luggage alongside hand luggage suitcase to take on the plane which i was informed was 8kg. Booked the holiday and then he told me - did not have any checked luggage . Fought for 3-4 hours for it to be added . Next day I went on Pegasus app .. behold they had not booked my ticket!!! Rang several times and finally they did a different booking cause they missed me off .. and then the worst part - they have not give me hand luggage they expect 6 people to go on holiday with no hand luggage or checked baggge even though I consistently told them I needed hand luggage with 3 children under 6 ! and with a connecting flight . for a week they have been ignoring me . Transferring me - messing with my sanity.. false promises to tell me they are not going to give it me .. absolutely ridiculous- spoke to GAVIN, Sasha , Kenneth and vyshnvi - asked to be spoken to a manager for 3 days straight these managers are in meetings and unable to speak all day! Still waiting for a call to resolve this.. my 2 year old also has no luggage for a 10 hour flight .. I don’t know how they expect me to change clothes and nappies !!! Still awaiting calls to be listened to - they came back to me already and said no they can’t add hand luggage they ‘listened to the calls’ now they are attempting again .. let’s see now - cause me sleepless nights , stress and blood pressure problems”

Helpful Report

Posted 1 week ago

Hey Sadif, Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how upsetting this situation must be. Please accept our sincere apologies for any distress caused. We take your concerns very seriously and have escalated your case to our management team for a detailed review. A senior member of our team will be contacting you shortly to discuss this matter and work towards a resolution. Thanks again, Sam

Posted 4 days ago

“Very helpful Kenneth thank you”

Helpful Report

Posted 1 week ago

Hey, Thank you for sharing your review! We're very happy to hear that Kenneth was very helpful and he will be pleased to hear he had a positive impact. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 week ago

“Totally mis sold a holiday to Morocco. Gave the worst hotels, in terms of hygiene, service, faults and mould. Don't reply to emails or help in anyway to rectify. Say one thing whist selling the holiday on the phone, till you have parted with your money. When you ring with further queries, the person that initially sold you the vist (in my case- Nitin) will conviniently never be available. Seems like an elaborate scam. Totally ruined a 2 week family holiday. Please avoid this company. Wouldn't even give them a zero.”

Helpful Report

Posted 1 week ago

Hey Naushad, We're very sorry to learn that your holiday accommodation didn't meet your expectations. We take your feedback seriously and would ask you to email our customer relations team at customerrelations@teletext.com so that we look into this further. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thanks again, Sam

Posted 1 week ago

“Kenneth was great”

Helpful Report

Posted 1 week ago

Hi Thank you for your lovely feedback! We're so pleased to hear that Kenneth was great he'll be thrilled to know he made a positive impact. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and wish you a most enjoyable holiday. Thanks again, Sam

Posted 1 week ago

“I left a 5-star review 4 days ago because they kept asking me to rate them after every call — but I’m taking it back. After paying thousands for a family holiday, I had to chase them across departments for days to get basic confirmation emails and payment receipts. At one point, I even received a warning that my holiday would be cancelled after I had paid. The whole process was messy, unprofessional, and stressful. I wouldn’t wish this experience on anyone. The only reason they have so many good reviews is because people leave them before the real problems begin. I don’t recommend this company.”

Helpful Report

Posted 1 week ago

Hi Asma, Thank you for sharing your review. We are truly sorry to hear about your experience with our customer service team. This is not the level of service we aim to provide. We are taking your feedback seriously and will address this with our team to ensure it does not happen again. If there’s anything more we can do to assist you or improve your experience, please let us know at support@teletext.co.uk. Thank you for choosing Teletext Holidays and for your feedback. We wish you a most enjoyable holiday. Thanks again, Sam

Posted 1 week ago

“Kenneth was a great help”

Helpful Report

Posted 1 week ago

Hi Thank you for your lovely feedback! We're so pleased to hear that Kenneth was a great help, he'll be thrilled to know he made a positive impact. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and wish you a most enjoyable holiday. Thanks again, Sam

Posted 1 week ago

“Kenneth was very helpful”

Helpful Report

Posted 1 week ago

Hey Michael Thank you for your lovely feedback! We're so pleased to hear that Kenneth was very helpful, he'll be thrilled to know he made a positive impact. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and wish you a most enjoyable holiday. Thanks again, Sam

Posted 1 week ago

“Gavin was very helpful and solved my problem. Thank you”

Helpful Report

Posted 1 week ago

Hey Heather Thank you for sharing your review! We're very happy to hear that Gavin was helpful and that he found a solution for you. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Gavin was a great support in helping me complete my booking!”

Helpful Report

Posted 1 week ago

Hey Anonymous Thank you for sharing your review! We're very happy to hear that Gavin was supportive in the completion of your booking. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Very helpful - gavin was very helpful”

Helpful Report

Posted 1 week ago

Hey Amanda, Thank you for sharing your review! We're very happy to hear that Gavin was helpful. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Gavin was very helpful and professional. Thank you”

Helpful Report

Posted 1 week ago

Hey Louise Thank you for sharing your review! We're very happy to hear that Gavin was helpful and professional. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Spoke with Gavin who helped me do an online checking and his customer service was excellent.”

Helpful Report

Posted 1 week ago

Hey AK Thank you for sharing your review! We're very happy to hear that Gavin offered excellent customer service and that he assisted you with the online check-in. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Gavin was helpful to sort out the boarding pass and explain very well.”

Helpful Report

Posted 1 week ago

Hey Anonymous Thank you for sharing your review! We're very happy to hear that Gavin was helpful. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Gavin was very helpful thank you for all the help you gave us”

Helpful Report

Posted 1 week ago

Hey Helen Thank you for sharing your review! We're very happy to hear that Gavin was helpful. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Very helpful”

Helpful Report

Posted 1 week ago

Hey Albena Thank you for sharing your kind review and for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Zane was really patient with my enquiries and dealt with them all perfectly and told me everything I needed to know and sent me the information I was asking for with no problem.”

Helpful Report

Posted 1 week ago

Hey Anoymous Thank you for sharing your review! We're very happy to hear that Zane assisted you so effectively. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Andy helped me with my checking today!”

Helpful Report

Posted 1 week ago

Hey Anonymous Thank you for sharing your review! We're very happy to hear that Andy was helpful. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

“Kenneth was very professional in completing our payment for our holiday, very quick and easy using the payment team at Teletext.”

Helpful Report

Posted 1 week ago

Hey D Munro, Thank you for sharing your review! We're very happy to hear that Kenneth and the payment team assisted you so effectively. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday. Thanks again, Sam

Posted 1 week ago

Teletext Holidays is rated 2.2 based on 1,581 reviews