Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.25

2.3 Rating 1,603 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,603 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had very good experience with my booking agent Jack, who showed patience and understanding of need and continued to assist us with booking!!”

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Posted 13 hours ago

“Andy was so helpful with my booking!”

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Posted 1 day ago

“Very helpful and attentive good service”

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Posted 1 day ago

“Please book your holiday by Andy from.teletext Holidays he is ever so helpful. When you call ask 4 him u womt be dossapointed”

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Posted 2 days ago

“Andy helped me with my flights online check in, Thank you!”

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Posted 2 weeks ago

Hey, Thank you for sharing your experience. We're thrilled to hear that Andy was able to help you with your flights and online check in. Your kind words mean a lot, and we'll make sure to pass along your gratitude to him. Thank you for booking with Teletext Holidays, we wish you a lovely holiday Thanks again, Sam

Posted 1 week ago

“Andy was extremely professional and returned my calls as promised.”

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Posted 3 weeks ago

Hey Thank you for sharing your review! We're very happy to hear that Andy provided a professional service, and that he returned your calls as promised. Your kind words mean a lot, and we'll make sure to pass along your gratitude to him. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 weeks ago

“Quick response and dealt with issue quickly”

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Posted 3 weeks ago

Hey Brandon Thank you for your feedback. We’re happy to hear that we were able to assist you quickly and effectively. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and we hope you have an amazing holiday. Thanks again, Sam

Posted 2 weeks ago

“Spoke with pavan kalyan. Please avoid teletext holidays. Have previously been excellent, but this person tried to rip us off. We could get a better like for like deal with love holidays, so he started putting them down badly and tried to price match. But by taking off the cheked in baggage to dubai. But didn't tell us. Then he insisted on charging for transfer at almost £90. Kept on and on about it, good job we didn't pay him, because they cost only £40. The he wanted to charge for in flight meals. So we declined this too. But guess what they were already included. Watch this lot please. Do your research everywhere else please. Thank you”

Helpful Report

Posted 1 month ago

Hi, We’re very sorry to hear about your experience, and we understand your frustration. Your feedback is important and appreciated. We’re committed to ensuring our customers have a smooth and enjoyable booking experience, and we apologise that this was not the case for you. Your comments have been passed to the relevant managers for evaluation. Thank you for bringing this to our attention. Warm regards Sam

Posted 1 month ago

“Excellent service from Jessy, she got us a good holiday price including flights. She was very helpful and courteous. I would definitely recommend 👍”

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Posted 1 month ago

Hey Thank you for your lovely review! We’re delighted to hear that Jessy provided such a professional and attentive service, ensuring all your needs were met. Your kind words and recommendation are truly appreciated and we’ll be sure to share your feedback with her—it will mean a lot! Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“Jessy helped me find an excellent, well‑priced deal. She was a fantastic. Thank you”

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Posted 1 month ago

Hi, Thanks so much! We’ll be sure to pass your kind words on to Jessy. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 1 month ago

“Tony was very courteous and helpful. He went through our requests and made sure all our holiday requirements were satisfied. Tony had a lovely telephone manner too.”

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Posted 2 months ago

Hey Carole and Martyn Thanks so much! We’ll be sure to pass your kind words on to Tony. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 months ago

“A fantastic team, who worked tirelessly to get my extended family holiday of 10, the exact hotel we wanted, the right dates and the best price. We got the top Ultra All Inclusive Hotel in Turkey £000's saved. Fantastic experience...”

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Posted 2 months ago

Hey Barry, Thank you! We’re so glad we made your experience a great one. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 months ago

“RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

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Posted 2 months ago

“Great service Keneth”

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Posted 2 months ago

Hey Nicola Thank you for sharing your review! We're very happy to hear that Kenneth provided a great service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 months ago

“Jesse from Customer service is very helpful and professional. She found a great holiday deal in Tenerife for me and my husband. Thank you.”

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Posted 2 months ago

Hey Jolanta Thank you for sharing your review! We're very happy to hear that Jesse provided a great service. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 months ago

“If I could give Teletext Holidays a zero stars, i would. My experience has been nothing short of a nightmare, and I need to warn others about this deceitful company!! From the moment I made my booking, the lies began. I have made approximately 50 calls and submitted a Data Subject Access Request (DSAR), yet I am still no closer to obtaining the recordings of the calls that would prove I was mis-sold my holiday. Ten days past the due date for their response, and they continue to ask for another 48 hours! This is beyond ridiculous! When I tried to cancel within just 30 minutes of realising that the agent had only booked 6 nights instead of the 7 I requested, I was told I would be liable for the full cost of the flights—an eye-watering £1,000 and was not able to use them despite paying for them!! I felt cornered and had no choice but to pay the balance, as I couldn’t afford to lose that amount. I wasn’t given a payment plan despite this being advertised, and after receiving an email demanding £3,500 within 3 days of booking, they extended it to 10 days as a supposed gesture of goodwill—what a joke! Yup I’m now in debt due to having to borrow to pay it off!! I attempted to change my dates to enjoy at least one aspect of the ultra all-inclusive package I had requested something that was free at the time of the calls, but due to failed callbacks and being passed around, it was too late to change without incurring further charges. I had called at least 15 times in those 3 days! The major issue? After all payments were processed, the confirmation revealed that I hadn’t received the ultra all-inclusive package I specifically requested multiple times. I even queried the “all-inclusive” label on the contract before signing to the agent , and was reassured it was indeed ultra-inclusive; it just didn’t reflect that in the system. I was duped into signing away thousands of pound!!! When I reached out to Teletext to review the calls and prove that I had been scammed, I received a condescending email stating that everything was correct as per the contract I signed. What part of “listen to the calls to prove it’s not” do they not understand? L. It’s absolutely scandalous! This was meant to be a once-in-a-lifetime holiday for my 40th birthday with my kids, and instead, it has turned into a source of stress and tears. Since June 16th, there has been no resolution and still no recordings sent my way. I will be taking this to small claims court because I refuse to let this go! All I’ve asked for is what I was told I was getting at no further cost to myself or a full refund to book elsewhere. It feels like the customer service agents are trained to lie; they all say the same thing and then you can’t reach them for days to be passed onto another agent who promises the same thing. It’s pure madness! Promises of phone calls back that never materialise, promises of making things right—how I wish! Do yourself a favour and steer clear of Teletext Holidays! Avoid this company at all costs unless u fancy been scammed like me!!”

Helpful Report

Posted 2 months ago

Hi Danielle We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standards we expect for our customers, and we apologise for the problems you have described. We understand our team are looking into this for you and will be contacting you today. Please be assured we have also passed your comments onto the relevant managers for their evaluation. We thank you for booking with Teletext Holidays and wish you an enjoyable holiday. Warm regards, Sam

Posted 2 months ago

“Thank you for your help Andy!”

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Posted 2 months ago

Hi, Thank you for your feedback. We're so pleased to hear that Andy provided you with a great service and we will be sure to share your kind words with him. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and look forward to assisting you with future holidays! Thanks again, Sam

Posted 2 months ago

“was late by 2 days as my card was stolen was scared incase they cancelled my holiday.but Kenneth was amazing sorting my problem out..”

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Posted 2 months ago

Hi, Thank you for your feedback. We're so pleased to hear that Ken provided you with a great service and assisted with your payment. Thank you for choosing Teletext Holidays. We truly appreciate your feedback and look forward to assisting you with future holidays! Thanks again, Sam

Posted 2 months ago

“was late by 2 days as my card was stolen was scared incase they cancelled my holiday.but Kenneth was amazing sorting my problem out..”

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Posted 2 months ago

“Thank you so much for your lovely calm and patient customer service by sasha she was wonderful and very easy to talk to, she was very helpful with sorting out with our flight problems and everything else, she's very kind and generous person. Thanks for lovely customer service.”

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Posted 2 months ago

Hi, Thank you for sharing your review! We're happy to hear that Sasha provided you with a great service and we will be sure to share your feedback with her. Thank you for choosing Teletext Holidays, we are thrilled to be a part of your travel plans and wish you a great holiday! Thanks again, Sam

Posted 2 months ago

Teletext Holidays is rated 2.3 based on 1,603 reviews