Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.46

2.5 Rating 1,762 Reviews

37 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,762 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars nancy went above and beyond to find perfect deal thank you”

Helpful Report

Posted 1 day ago

“Nancy was very helpful , patient and kind , we didn’t feel rushed , and she answered? Honestly, and to the best of her knowledge”

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Posted 1 week ago

“i had confusing notes on my booking conformation but Aaron assured me all was dealt with and he sent me an email to set my mind at rest thank you so much Aaron . John”

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Posted 1 week ago

“One of worst companies to book with make my all bookings messy never give what they promised once money in their hand you hardly holds that person again last time I booked with Teletext never ever again”

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Posted 2 weeks ago

“I am posting this review to highlight severe misrepresentation, deceptive sales tactics, and complete abandonment by Teletext Holidays during a £6,000 family holiday to Egypt with three young children. Deceptive Sales & Pricing Tricks The process started with aggressive cold calls from a representative who became exceedingly rude when asked to stop calling. When we agreed to book, we were given high-pressure lines like "We’ve just had a cancellation, book now!" only for the agreed price to suddenly increase at payment. Furthermore, despite paying for two Superior Rooms, the booking confirmation arrived showing one room had been downgraded to a Standard. Left Stranded & Out of Pocket Upon arriving late at night in Egypt, the hotel informed us that Teletext had only booked one single room instead of the two we paid for. We were left abandoned in the lobby for 4 hours with three exhausted young children, receiving zero response from Teletext. To get off the lobby floor, the hotel forced us to pay an extra £1,000 out-of-pocket for a cramped family room with 3 beds jammed together for a family of 5. Unsafe Transfers The "complimentary" transfer was appalling. The minibus was unsanitary, reeked of stale cigarettes, and the driver was texting on his phone while driving erratically the entire journey, severely compromising our safety. Zero Accountability Teletext is fully aware of all of this. We have supplied them with full email, photo, and video evidence verifying every single claim. Unsurprisingly, they have ignored all correspondence and failed to respond. We are now taking formal action and submitting a complaint to the ATOL travel board. Do not trust the prices they quote, and do not risk your money or family's safety with this company.”

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Posted 2 weeks ago

“Started off great, Nancy was very helpful, looked through different flight times etc. Should have checked reviews before going ahead. Check the finer details, we had conversations about luggage and thinking we had booked cabin cases but have small bags and cost me £180 extra to add on to flight. How can a family of 4 go away with 3 small bags??? Rang back 3 times and waiting for a call back whilst they listen to calls. Not expecting a call back.”

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Posted 2 weeks ago

“Worst communication i have on support very arogant and silly disgusting never more be aware of it special on agent name Aaron if You want to ask him question just stay quiet and have fun of You shame on Teletext Holiday to employing dodgy people like him if i pay for holiday over 2000 pounds i want have propa service not monkey on phone never more with this company”

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Posted 2 weeks ago

“Was all going well michelle was lovely booked a hotel then after a few issues change me to another hotel nothing in comparison to 1st one iam currently waiting on reply for refund.shambles”

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Posted 3 weeks ago

“It was the worst holy iv ever had if you have any sense do not book with teletext it was so bad im contacting a solicitor and they like to take your money but they don’t like to follow a complaint up”

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Posted 3 weeks ago

“Booked a holiday with teletext holidays for 10 days in malta. Was told it was the best price available so paid up straight away as they have price promise.2 months later found exact same offer on Thomas Cook £500 cheaper so rang teletext and asked them about their price promise but was told that only counts on the day you book which is a con don’t trust them as th”

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Posted 4 weeks ago

“Sam is a waste of space ,messed up my holiday, so that's great , Jamie supervisor is a waste off time too ,don't reply to your phone call as promised, never book with this company again”

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Posted 2 months ago

“I misleadingly booked a 5 star hotel for my mums 80th birthday, to my horror after the booking i looked at the hotels orginal website and found out that is only 4 star but teletext is advertising the hotel as 5 star which is completely illegal. I asked for my money back they said they can’t as the holiday is non refundable and have offered me £50 pounds compensation for their technical error. This has completely ruined my mums 80th birthday. Fortunately i childcare for a solicitor couple so will be taking legal action. Annoyingly too i have a found a hotel today that is 300 pounds cheaper and is a real 5 star hotel. This is an unlawful website please do not book with them they haven’t even offered to put my mum and i a 5 star to make up for their technical error. The customer service team were very patronising and manipulating”

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Posted 3 months ago

“1 star – Extremely poor service I had a hotel-only booking with Teletext Holidays and simply asked to amend the duration from 10 days to 7 days. This is a very basic change, yet I was quoted around £1,400 to make this amendment, which is completely unreasonable. There were no flights involved, so it’s hard to understand how such a small change could result in such a high charge. The process has been frustrating, unclear, and not customer-friendly at all. It feels like there is no real support when things don’t go exactly as planned, and instead customers are faced with excessive fees. Very disappointed with the service and would not recommend.”

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Posted 4 months ago

“Chose holiday dates, airport, location . Filled in all filters and found a deal that looked good. However, flight times are never shown on this site and you have to ring up an agent to complete your booking. This is where the problem starts because they start to quote you better flight times and hundred pounds for return trip with one bag check in luggage. All this extra add-on makes it even more expensive than easyJet holidays that I have used before who are more transparent when I ask the person my budget and location and if he can find something good for me, I was kept hanging on for a long time and even though he had my number never did call me back with this lack of attention I didn’t feel like ringing him back on this occasion. I won’t give his name, but if management wants to contact me, I’m more than willing to help. I don’t know what other people’s experience has been but this is what I find the face of it. It shows you good deals and even though I had stated Gatwick only both ways it gave my return as from Southend!!”

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Posted 4 months ago

“Sales agent hung the phone up! He became hostile once he realised he couldn't price match another agency or even direct booking despite the claims on their website. First, he attempted to discredit the other companies. Then when I politely challenged him, he became rude and hung the phone up on me! Dodged a bullet, imagine actually booking with them and needing help.”

Helpful Report

Posted 6 months ago

Hey Arman, Thank you for sharing your review. We’re very sorry to hear about your experience and particularly concerned by your comments regarding the behaviour of the sales agent. This is not acceptable and does not reflect the standards of service we expect from our team. We understand how disappointing this must have been, especially when enquiring about our price match policy, and we apologise if this was not handled clearly or respectfully. Your feedback will be shared with our management team so this can be fully reviewed and addressed and we thank you for bringing it to our attention. Thanks again, Sam

Posted 6 months ago

“Spoke with pavan kalyan. Please avoid teletext holidays. Have previously been excellent, but this person tried to rip us off. We could get a better like for like deal with love holidays, so he started putting them down badly and tried to price match. But by taking off the cheked in baggage to dubai. But didn't tell us. Then he insisted on charging for transfer at almost £90. Kept on and on about it, good job we didn't pay him, because they cost only £40. The he wanted to charge for in flight meals. So we declined this too. But guess what they were already included. Watch this lot please. Do your research everywhere else please. Thank you”

Helpful Report

Posted 10 months ago

Hi, We’re very sorry to hear about your experience, and we understand your frustration. Your feedback is important and appreciated. We’re committed to ensuring our customers have a smooth and enjoyable booking experience, and we apologise that this was not the case for you. Your comments have been passed to the relevant managers for evaluation. Thank you for bringing this to our attention. Warm regards Sam

Posted 10 months ago

“RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

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Posted 11 months ago

“If I could give Teletext Holidays a zero stars, i would. My experience has been nothing short of a nightmare, and I need to warn others about this deceitful company!! From the moment I made my booking, the lies began. I have made approximately 50 calls and submitted a Data Subject Access Request (DSAR), yet I am still no closer to obtaining the recordings of the calls that would prove I was mis-sold my holiday. Ten days past the due date for their response, and they continue to ask for another 48 hours! This is beyond ridiculous! When I tried to cancel within just 30 minutes of realising that the agent had only booked 6 nights instead of the 7 I requested, I was told I would be liable for the full cost of the flights—an eye-watering £1,000 and was not able to use them despite paying for them!! I felt cornered and had no choice but to pay the balance, as I couldn’t afford to lose that amount. I wasn’t given a payment plan despite this being advertised, and after receiving an email demanding £3,500 within 3 days of booking, they extended it to 10 days as a supposed gesture of goodwill—what a joke! Yup I’m now in debt due to having to borrow to pay it off!! I attempted to change my dates to enjoy at least one aspect of the ultra all-inclusive package I had requested something that was free at the time of the calls, but due to failed callbacks and being passed around, it was too late to change without incurring further charges. I had called at least 15 times in those 3 days! The major issue? After all payments were processed, the confirmation revealed that I hadn’t received the ultra all-inclusive package I specifically requested multiple times. I even queried the “all-inclusive” label on the contract before signing to the agent , and was reassured it was indeed ultra-inclusive; it just didn’t reflect that in the system. I was duped into signing away thousands of pound!!! When I reached out to Teletext to review the calls and prove that I had been scammed, I received a condescending email stating that everything was correct as per the contract I signed. What part of “listen to the calls to prove it’s not” do they not understand? L. It’s absolutely scandalous! This was meant to be a once-in-a-lifetime holiday for my 40th birthday with my kids, and instead, it has turned into a source of stress and tears. Since June 16th, there has been no resolution and still no recordings sent my way. I will be taking this to small claims court because I refuse to let this go! All I’ve asked for is what I was told I was getting at no further cost to myself or a full refund to book elsewhere. It feels like the customer service agents are trained to lie; they all say the same thing and then you can’t reach them for days to be passed onto another agent who promises the same thing. It’s pure madness! Promises of phone calls back that never materialise, promises of making things right—how I wish! Do yourself a favour and steer clear of Teletext Holidays! Avoid this company at all costs unless u fancy been scammed like me!!”

Helpful Report

Posted 11 months ago

Hi Danielle We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standards we expect for our customers, and we apologise for the problems you have described. We understand our team are looking into this for you and will be contacting you today. Please be assured we have also passed your comments onto the relevant managers for their evaluation. We thank you for booking with Teletext Holidays and wish you an enjoyable holiday. Warm regards, Sam

Posted 11 months ago

“Spoke to sarkar originally who charged me almost 6000 for a holiday.. I specifically asked for atleast 1 or 2 checked luggage alongside hand luggage suitcase to take on the plane which i was informed was 8kg. Booked the holiday and then he told me - did not have any checked luggage . Fought for 3-4 hours for it to be added . Next day I went on Pegasus app .. behold they had not booked my ticket!!! Rang several times and finally they did a different booking cause they missed me off .. and then the worst part - they have not give me hand luggage they expect 6 people to go on holiday with no hand luggage or checked baggge even though I consistently told them I needed hand luggage with 3 children under 6 ! and with a connecting flight . for a week they have been ignoring me . Transferring me - messing with my sanity.. false promises to tell me they are not going to give it me .. absolutely ridiculous- spoke to GAVIN, Sasha , Kenneth and vyshnvi - asked to be spoken to a manager for 3 days straight these managers are in meetings and unable to speak all day! Still waiting for a call to resolve this.. my 2 year old also has no luggage for a 10 hour flight .. I don’t know how they expect me to change clothes and nappies !!! Still awaiting calls to be listened to - they came back to me already and said no they can’t add hand luggage they ‘listened to the calls’ now they are attempting again .. let’s see now - cause me sleepless nights , stress and blood pressure problems”

Helpful Report

Posted 1 year ago

Hey Sadif, Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how upsetting this situation must be. Please accept our sincere apologies for any distress caused. We take your concerns very seriously and have escalated your case to our management team for a detailed review. A senior member of our team will be contacting you shortly to discuss this matter and work towards a resolution. Thanks again, Sam

Posted 1 year ago

“Totally mis sold a holiday to Morocco. Gave the worst hotels, in terms of hygiene, service, faults and mould. Don't reply to emails or help in anyway to rectify. Say one thing whist selling the holiday on the phone, till you have parted with your money. When you ring with further queries, the person that initially sold you the vist (in my case- Nitin) will conviniently never be available. Seems like an elaborate scam. Totally ruined a 2 week family holiday. Please avoid this company. Wouldn't even give them a zero.”

Helpful Report

Posted 1 year ago

Hey Naushad, We're very sorry to learn that your holiday accommodation didn't meet your expectations. We take your feedback seriously and would ask you to email our customer relations team at customerrelations@teletext.com so that we look into this further. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thanks again, Sam

Posted 1 year ago

Teletext Holidays is rated 2.5 based on 1,762 reviews