Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,607 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,607 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very attentive and highly recommend (Ken) who assisted me with great customer service Many thanks for prompt reponse”

Helpful Report

Posted 6 months ago

Hey Nadine, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Ken. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“I had great service from Clara, Jennifer and Kenneth. Not only did they make real efforts to find the best deal on the hotel I wanted, they also helped sort out a mistake I had made in the passenger details. Would recommend!”

Helpful Report

Posted 6 months ago

Hey Pete, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Clara, Jennifer and Kenneth Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Martin was very good helpfully and a good knowledge .. polite and assisted me well ....well done Martin”

Helpful Report

Posted 6 months ago

Hey , Thank you so much for your kind words, we’re pleased to hear you had a great experience with Martin. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Great service from Adam. He was very patient and gave good information about flights, hotel and holidays in general so that I could make an informed decision. Thanks again!”

Helpful Report

Posted 6 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Adam. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 6 months ago

“Booked a last minute holiday with Teletext Holidays. I had spoken to Martin over two evenings trying to sort out best package and nothing was too much trouble. I know we took up so much of Martins time but he was so helpful and patient ensuring all was correct and we were totally happy. Thanks Martin”

Helpful Report

Posted 6 months ago

Hey Justin, Thank you for sharing your review! We're happy to learn that Martin provided you with a great service and assisted in finding the best holiday option for you. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 6 months ago

“I booked my holiday with teletext holidays because they was very competitive and they got me everything from the hotel, flights and transfers the person who helped all this to work so smoothly was Kenneth, he had the time and patience of a Saint. I would be booking my next holiday at Christmas through Kenneth again he was very helpful and had plenty of time for me, nothing was too much trouble. He's very professional and very knowledgeable. Once again thank you Kenneth”

Helpful Report

Posted 6 months ago

Hey, Thank you for sharing your review! We're happy to hear that Kenneth provided you with a great service and assisted in finding the best holiday option for you. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 6 months ago

“Kenneth dealt with my call very clearly quickly and kindly. He was polite and helpful”

Helpful Report

Posted 6 months ago

Hey Louise, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Andy has been most helpful this evening”

Helpful Report

Posted 6 months ago

Hey Gurjeet, Thank you for your wonderful review! We're delighted to hear that Andy was able to assist you. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Sam was really helpful great price good customer service”

Helpful Report

Posted 6 months ago

Hey Marie, Thank you for sharing your review! We're happy to hear that Sam provided you with a great service and assisted in finding the best holiday option for you. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 6 months ago

“very helpful”

Helpful Report

Posted 6 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Very helpfull”

Helpful Report

Posted 6 months ago

Hey Sinan, Thank you very much for your kind review. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 6 months ago

“Will be booking with you again nxt year apts super clean as is pool areas great value for money .”

Helpful Report

Posted 6 months ago

Hey Elizabeth, Thank you so much for your lovely review! We're delighted to hear you had a great holiday. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us. Here’s to making more happy memories. Thanks again Belle

Posted 6 months ago

“The whole process has been not great. Rang up booked a package paid a deposit. Then got called that afternoon to say that the price had gone up by nearly £1000 as the accommodation was not available. I asked to cancel. They then called me back later on to say that if I paid £400 extra then all was ok. I still said no cancel. They then offered me to just pay £50 extra to which point I said ok. Paid the first installment on time and now paid the second installment early. It’s now over 48 hours later; and 4 calls in to customer services later; and still no confirmation of full payment made and the booking vouchers confirming flights, accommodation and private transfer. Why is it so slow and difficult. Having used teletext a few years ago with no issues this process has left me with little to no confidence in teletext holidays going forward. No one wants to call you back or send you the bookings unless they want to call you and ask for more money.”

Helpful Report

Posted 6 months ago

Hey Barry, Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager for their evaluation, and our records show your confirmations have been emailed to you. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 6 months ago

“Mark was so helpful at finding me a holiday. I had done research before our conversation but he found me a better price. He also arranged the flight from Gatwick as it was closer for me for me and flight times that were in the daytime. He followed up the booking with a phone call, to ensure that I had read the conformation info and if I was happy with everything. I found this a pleasent surprise and very high level of customer care. Thank you to the team as well, who managed any communication at a very high standard.”

Helpful Report

Posted 6 months ago

Hey Mrs Moulou, Thank you for sharing your review! We're happy to learn that Mark provided you with a great service and assisted in finding the best holiday option for you. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 6 months ago

“Kenith gave great customer service and answered all my questions.”

Helpful Report

Posted 6 months ago

Hey, Thank you for sharing your review! We're happy to hear that Kenneth provided you with a great service. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Thank you for choosing Teletext Holidays we are thrilled to be a part of your travel plans and wish you a great holiday! Belle

Posted 6 months ago

“Thank you Kenneth for your explanation, I eagerly await my documents.”

Helpful Report

Posted 6 months ago

Hey, Thank you so much for your kind words, we’re pleased to hear you had a great experience with Kenneth. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Everything went really well, up until the point holiday was paid for waiting for final confirmation email, got call price increasing by £70. Was waiting for call from manager, no call. When I called representative left for the day, and might get a call back on Monday. Feel so disappointed that paid for a holiday, and have to know wait for couple day until issue gets sorted. Alway heads very good experience booking with teletext, but not this time.”

Helpful Report

Posted 6 months ago

Hi Mohammed, Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager and we understand a senior member of the team has been in contact with you. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 6 months ago

“I regret leaving a good review after booking my holiday with Teletext. I had assumed the service received from the sales team was a consistent across Teletext. I was wrong. Book your holiday with them if you are sure you don't need customer service!! This is the worst customer service I have ever, ever, ever come across. All they do is apologize for their failures and make empty promises to rectify it. None of the five people I have spoken to today have followed through and produced my final documents! Sales team all smiles and cordiality, because they want you to buy a service from them after that it's all downhill. Rubbish service, made me feel I was dealing with a group of scammers! I won't be recommending or using them again. The last person I spoke to, who also promised the documents within half-an- hour was Andy and I'm still waiting, nearly 1 hour later.”

Helpful Report

Posted 6 months ago

Hi, Thank you for bringing the issues raised to our attention. We sincerely apologise and understand how frustrating this has been for you. We are truly sorry to hear about your experience and we can assure you this is not the level of service we aim to provide. Your concerns have been passed to the relevant manager for their evaluation, and we understand you are now in receipt of your confirmations. Please accept our apologies once again and we hope you have a lovely holiday. Belle

Posted 6 months ago

“Great service Andy. Many thanks”

Helpful Report

Posted 6 months ago

Hey Monika, Thank you so much for your kind words, we’re pleased to hear Andy provided you with great service. Your satisfaction is our top priority. We would like to extend a heartfelt thank you for choosing Teletext Holidays and we are thrilled to be a part of your travel plans! Belle

Posted 6 months ago

“Andy was excellent in helping me check in both outward and inward journeys. Well done Andy.”

Helpful Report

Posted 6 months ago

Hey Ken, Thank you for sharing your review! We're happy to learn that Ken provided you with a great service and assisted in helping you check in for your flights. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday. Belle

Posted 6 months ago

Teletext Holidays is rated 2.3 based on 1,607 reviews