Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.55

2.6 Rating 1,844 Reviews

40 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.6

Based on 1,844 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. Booked a holiday on Saturday and paid in full. On Monday Teletext Holidays called and said that the flights had gone up £100 and we needed to pay the extra.... Not happy!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting customer service, they lie to you, totally disregard your concerns and not at all helpful, each one tells you different bs. Whenever I ring I get so frustrated and stressed. The women are the worse so rude and abrupt. They should be closed down ASAP. I don't know how they get away with it. I HATE THEM WITH A PASSION.”

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Posted 4 years ago

“Had half a refund was promised rest be in bank today. Nothing in bank so called to be told wait another 3-5 days. Absolute joke of a company stay well away all us ppl getting robbed of these and no help of no1”

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Posted 4 years ago

“Worst holiday company still no refund from August 2020 when they cancelled the holiday every time you phone they give you excuses know they started to put phone down never answer emails Book else where can’t believe they are getting away with this no help from government how can they take your money”

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Posted 4 years ago

“I would like to sue teletext holidays over the shambles on refunds!! I have been waiting over a year for my £3000! I’m tired of the lies they paddle everyday!! So if anyone wishes to join in pls get in contact. I’m tired!!”

Helpful Report

Posted 4 years ago

“I have been told on numerous occasions my refund will be processed in 7 working days which hasn’t happened. According to the agreement with CMA my refund should have been processed by 31/7/21 we are now mid September I am really concerned. What happens if Teletext go bust ?”

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Posted 4 years ago

“They completely fool you . Total scam. Avoid at all cost.”

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Posted 4 years ago

“Holiday June 2020, still awaiting refund!!! Emails, phone calls, recorded delivery letter, no acknowledgement whatsoever, why is no one helping us!!!”

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Posted 4 years ago

“booked a holiday with these FRAUDSTERS, supposed to have flown to Cuba on the 14th of September 2020 and due to covid-19 the holiday was cancelled. I was asked would i like a voucher or cash back, as anyone would, I asked for cash back, I was told I would receive it back before 31st of July 2021. We are now on the 11th of September 2021 and after plenty of emails, telephone calls, numerous phone calls to other company's in regards to this awful experience I'm still waiting for my money back. I have been lied to by these people and have done nothing but LIE AND LIE. £2500 missing and these people have the audacity to continue LIEING to me giving me false promises to when I will get my money back. AVOID AT ALL COST”

Helpful Report

Posted 4 years ago

“Booked a holiday 13 months ago and still yet to receive over £4000 refund. Never again will I book a holiday with these cowboys.”

Helpful Report

Posted 4 years ago

“My holiday was cancelled in January, asked for a refund and was told it would be paid back into my account, still not received this, tried numerous occasions to contact them and unable to get through, disgusting service, will never book with teletext holidays again”

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Posted 4 years ago

“Disgrace to holiday companies,hold and hold again,lied to time and time again,promised refund and got nothing just more lies. Going to small claims court get my money from them coz if they can't be bothered to talk on phone I bet they won't turn up at court and a win by default will be easier.”

Helpful Report

Posted 4 years ago

“Lying, money grabbing ‘company’. We booked a family holiday with this ‘company’ in May 2020 for £11,500, which unfortunately had to be cancelled due to covid. 16 months later and we still haven’t received our refund despite being told over and over again that it will be refunded by a deadline which never happens! How can they get away with robbing working class people of their hard earned money like this?! We weren’t able to go on a family holiday this summer as we still hadn’t got our money back from them and so couldn’t afford to book another one without that money. This ‘company’ needs to be held to account.”

Helpful Report

Posted 4 years ago

“Keep making excuses as to why I haven't got my money back. Passed from one department to another. Will never book with them again”

Helpful Report

Posted 5 years ago

“DO NOT BOOK TOTAL CON I had my holiday cancelled in May 2020 due to covid been waiting 15 months for my money back you call you email you live chat and its the same lies month after month now its been say 2 4 says 14 days 7 days they will actually habe the nerve to ask you to be patient and wait I was once again ment to habe ot paid my 31st August and again no payment how they can still be able to sell holidays to people is past me this place needs shut down”

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Posted 5 years ago

“Holiday cancelled from April 2020 no refund”

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Posted 5 years ago

“NEVER BOOK WITH THIS CON SITE!!!!! Very quick to take your money keep it for 2 years and then have to fight to get your money back! They conned us last year to rebook for this year with an extra cost of £596.83 because they were only offering vouchers if we didnt rebook! Customer Service is non existent we have been given 3 different dates our money will be back in the bank Ive made over 50 phone calls to them regarding our refund ive had the phone put down on me endless times and have been consistent in their LIES!! They have no consideration for the customers at all they just want your money!! They dont answer any emails EVER! Ive been chasing this year for the total just short of £1900 since June! Their next promise of it being in my account is Tuesday 7th Sept bet I have to ring again!!”

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Posted 5 years ago

“Don't book as you can never get a response tried to move our holiday to October because of covid but still getting how to check in the day before we were originally going haven't Gerd of anyone so decided to cancel as we had email saying we can get a refund now the will only let us rebook for onother holiday we cannot go as haven't booked time of work but the woman's attitude was very rude and abrupt”

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Posted 5 years ago

“Only one star so can write a comment. Holiday booked May 2020 promised refund every month for the last year. Should of been paid by end of June, then they said end of August 2021 which by the government should of been paid. Called they said 24 - 48 hrs I will have money and still no refund and now saying another 14 days. This is disgusting customer service they will never put you through to anyone. I would not book through them. Any ideas to what people can do now”

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Posted 5 years ago

“wish you could leave no stars to be honest. Should have had my refund 31/07/2021 was then promised a week after that, then again 5 days after that, then told it would 100% be y 31/08.2021... still waiting. Nobody can give you any answer on where the money actually is. I'm now becoming very doubtful that any of us will even receive our refunds!!”

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Posted 5 years ago

Teletext Holidays is rated 2.6 based on 1,844 reviews