Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,608 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,608 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soo soo rude!! I rang to book a holiday and was put on hold 5 times without being warned. I had to keep ringing back and then they’d just throw me on hold again like they didnt want to speak to me”

Helpful Report

Posted 5 years ago

“DISGUSTING COMPANY WHO HAVE STOLE MKNEY FROM ME. PROMISED A REFUND FOR ALMOST A YEAR AND STILL NOTHING!!!! NEBER BOOK WITH THIS APPALLING COMPANY THEY ARE A BUNCH OF LIARS.”

Helpful Report

Posted 5 years ago

“TT787563 - DO NOT BOOK WITH TELETEXT!!!! Waiting almost a year later with no refund for cancelled trip, have been promised many occasions a refund just to be delayed further and people trying to sell me another holiday every week. WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 5 years ago

“Hello, I am so disappointed with the customer service I have received from this organisation. My holiday was cancelled in June 2020, I was due to travel on the 13th July. I was told I would receive my refund by the end of July, I was then told end of October. This then changed to the end of November and lastly the end of December. It is now the 4th of January 2021 and I am still waiting on my refund of over £3000. I have been told by message by refund would be in my account by the end of December. I have sent numerous emails, all of which have been ignored. I feel this is very unprofessional. The customer service department cannot help when you telephone them.”

Helpful Report

Posted 5 years ago

“Booked a holiday with Teletext last year as we use them every year when we book holidays and have never had any problems. Our holiday in June was cancelled due to COVID-19 and we STILL haven’t received a refund. I’ve sent numerous emails and made numerous phone calls, and I’ve constantly been fed a load of rubbish, saying my refund will be in my account at a certain date but nothing. Every month/week I’ve called they’ve made the refund date longer. I will NOT be booking with this company again and this company needs to be shut down! They’ve broken the law regarding refunding customers. Unfortunately I have no other choice than to take them to court to obtain my refund. Absolutely disgusting customer service and disgusting company.”

Helpful Report

Posted 5 years ago

“This is a fraudster company they take your money no intention of paying you back!! all the replies are computer-generated people are wasting hours upon hours on the phone then to be put on hold and then to be hung up on. all you get is we are working on your refund but six months down the line still nothing when I have had email confirmation and also recorded a telephone conversation that my money had been refunded by the third-party in October but have to wait till the end of January 8 months too late !!! The stress and the frustration and the hours wasted trying to get back lawfully is mine have been endless I would advise anybody never ever to book a holiday with teletext holidays until you have read all the reviews that have TT numbers As these reviews are made by Real people And not staff that work there Please please I urge you to read the reviews before you book tt794091”

Helpful Report

Posted 5 years ago

“I booked a holiday for June 2020 it was cancelled due to coronavirus. EasyJet confirmed they refunded to teletext, however it’s the end of December and I still haven’t received a refund. Despite contacting them numerous times. I was told to email a refund email and have done so multiple times. Still no refund! SCAMMERS!!!!”

Helpful Report

Posted 5 years ago

“TT809901. So we booked a holiday to Dubai from Manchester for Christmas, they only supplied us with 1 E-ticket which only came apparent upon checkin at the airport. They never answer the phone, so we missed our flight. We argued for 2 days then they re-booked us on a flight 2 days later. My partner then struck down with COVID so we never flew. They now are ignoring all calls and emails. However, I’ve now reported them to citizens advice, Atol, The travel network group and now activated a charge back through MasterCard. I have your company details from the accounts you filed at companies house. And should I not receive my money by the end of January. I will commence private litigation.”

Helpful Report

Posted 5 years ago

“Still waiting for my £3.5k refund since May 2020. They lie through there teeth, however they have not responded to us since November now.I am getting to the point of whether I will ever get my money back. This is a disgrace.”

Helpful Report

Posted 5 years ago

“Very poor service and customer service never answer the phone fob u off with lies still waiting on my refund from August absolutely rediculouse”

Helpful Report

Posted 5 years ago

“Company is a shambles , first time ive booked a package holiday in 20 yrs to cover myself , now i cant fly to the canaries as the have banned UK citizens. All i get from customer services the flight is still operating. Obviously for there own nationals or essential travellers. Just fobbed off all the time”

Helpful Report

Posted 5 years ago

“Customer service terrible. Dont reply to emails, you can get to sales department easy enough, they will be extra pleasant until they get your money. I won’t ever use them again.”

Helpful Report

Posted 5 years ago

“This company is an absolute disgrace, my holiday was cancelled in May and I still haven't received a refund. Everytime I contact I get another story and lied too. What a way to treat customers especially during times when they will need customer satisfaction to ensure the company can continue to trade.”

Helpful Report

Posted 5 years ago

“Absolutley terrible company my holiday was cancelled in june and surprise surprise still no refund. Excuse after excuse and lie after lie what they are doing on people is illegall and they know it but karma will catch up with them😡😡”

Helpful Report

Posted 5 years ago

“Dreadful Customer Service I was sent to a hotel In Tenerife in October that was closed. I had to pay out for another hotel. Getting in touch with teletext holidays is impossible. I have repeatedly emailed them, if you are not booking a holiday they do not want to know you. I am Now about to have a miserable Christmas because they have not returned the three thousand pounds that I paid them. This company is an utter disgrace.”

Helpful Report

Posted 5 years ago

“The worst company I have ever seen in my entirely life. I will advice no one to give this scammers their money. Very bad company and worst customer service you could ever come across. They don't deserve any star ratings and the government should close down the company. They don't pay refunds and give you bunch of lies when booking your holiday with them”

Helpful Report

Posted 5 years ago

“Booked a holiday to New York with Teletext just prior to lock downs and travel bans. They were not forthcoming with refund which I was assured wouldn't be a problem when I booked. Fobbed off or couldn't get through to them. They also had the audacity to try and challenge a chargeback request eventhough they were clearly in the wrong. Consumer sites rate Teletext near the bottom out of 70 travel companies for giving customers the refund they are entitled to. Pay a bit extra and book with a properly protected high street holiday agent.”

Helpful Report

Posted 5 years ago

“This is most useless organisation I have come across in my entire life, they are so dodgy, unreliable, manipulative, unresponsive and very bad customer relations ( cutting the off the line while engaging with them) I have been trying to get my refund for over 2 months and they have tactically been avoiding the relevant issues, please stay away from this organisation, the regulatory agency needs to step in ASAP. TELETEXT IS A FRAUD.”

Helpful Report

Posted 5 years ago

“Terrible company, booked holiday for June which was cancelled and I've been trying to get a refund ever since. I agree regulator should step in. Email your MP.”

Helpful Report

Posted 5 years ago

“Avoid at all cost. Still waiting for section 75 to clear with bank. They put everything in your way to stop you getting refund .”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,608 reviews