Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,607 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,607 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever!! Booked holiday last year was cancelled April 20, offered voucher- no refund, booked another holiday to use the voucher (expiry Dec21), 3 days after booking decided to cancel, been sending messages ever since no reply, tried calling spent over 6hrs on the phone each time over several days ..disgusting!! I have still not heard from them, nearly a year later! Holiday is due in March 21 ..”

Helpful Report

Posted 4 years ago

“I have had many successful holidays with Teletext. I've been able to overlook the increase in price when you call up to book because of the made up "live price", as it still ends up cheaper than many other holiday companies. I've had 5 great holidays to Spain and one to Italy and I always swore I would never use another holiday company other than Teletext. But with how they have handled a refund of a holiday I was meant to have in April 2020 I am very very hesitant to use them again. When the going gets tough they not only haven't been reliable, they have lied and evaded me and countless others. I desperately need my money back. This is the last time they shall see money from me sadly.”

Helpful Report

Posted 4 years ago

“This company has horrible customer service been lied to for months regarding my refund it has now been 7 months! And still no refund. They keep telling me different time frames which were not met and no were in 2021. Will never book with teletext again!”

Helpful Report

Posted 4 years ago

“Worst company I have ever booked a holiday with! Holiday booked a year ago & cancelled in September 2020, was sent a credit note (which i didn't want) & was told to wait till 31st December & if unused I could claim a cash refund by email........ WELL after loads of emails sent & chatting on messenger I'M STILL WAITING! Was my 1st time booking with this company & now my last! Wrong what there doing! AVOID AVOID AVOID!”

Helpful Report

Posted 4 years ago

“Teletext are the worst organisation I've ever had the DISPLEASURE of doing business with. We've been owed £1080 for almost 7 months. We've been promised a cash payment, for the entirety of this time, yet all we've received are lies. Fake payment dates, fake e-mails and fake promises. Not to mention that the original prices described on the website rise by the time you're on the phone buying a package. They may be cheap, but don't let that win you over. If your holiday is cancelled you'll never see that money again, and instead, you'll be fobbed off with vouchers. They're rubbish at everything except creating loopholes and mazes to deny you any service. If you insist on booking with them, make sure you do it with a credit card as luckily ours have pulled through and stepped in to refund us. edit - Just noticed my last 1-star review of them received a reply from 'Richard' who assured me that I would receive a prompt reply from some make-believe department. I assume it's make-believe as I never received that reply.”

Helpful Report

Posted 4 years ago

“Warning!! These people are con-artist, you will lose your money! Do not go near this company!”

Helpful Report

Posted 4 years ago

“I agree with the below from Anonymous, I have also been waiting for a refund for a cancelled holiday 2.6.2020 countless e-mails, phone calls and false promises. STILL NO REFUND £3680 NOT A SMALL AMOUNT??? Would not touch with a barge pole. Zero customer service.”

Helpful Report

Posted 4 years ago

“I feel the 1 star rating is too high for this company. DO NOT BOOK WITH THEM!!!! Teletext are refusing to refund hundred's of customers package holidays that were unable to go ahead due to the pandemic. This is illegal, they must adhere to the Package Holiday Regulations 2018, in which it states if your package holiday cannot commence as planned, the provider must provide a full refund for any aspects of the trip that did not go ahead as planned, or a credit voucher if the customer is happy with this. Disgusting way to treat customers. I will never book with teletext holidays, and I will make sure every person I cross is aware of what this company is doing to their customers.”

Helpful Report

Posted 4 years ago

“Well what can I say, after countless calls, emails etc they are still refusing to pay back after nearly a year of false promises. I don't understand why its so hard to refund money this money? Surely its illegal what they're doing? Don't bother booking with this company, now or in the future. They cannot be forgiven for this atrocious customer service.”

Helpful Report

Posted 4 years ago

“TT786850 Absolute day light robbers... Held money since feb 2020.. Holiday cancelled 28.7.2020 Refund promised..28 days Refund promised...still waiting ..28 days Refund promised...by the 30.11.2020 Final date was 30.11.2020. Dec 2020 ....1 more week.. 28.12.2020...today...absolutely nothing received .. Wow .in-between all this we have had countless calls to them. Countless emails to them. When I say countless I mean countless as its been that many times. I have long covid.unable to work..my partner has lost her small mobile business.. We could have done with the Refund of nearly £2000. Very very dissatisfied with customer service, completely shocked a company this size would rip people off. Please be aware of this company..!!!!!”

Helpful Report

Posted 4 years ago

“terrible company still haven't refunded me from holiday for May 2020. Rubbish customer service line. Cannot get anywhere!”

Helpful Report

Posted 4 years ago

“TT782664. All this company do is lie to you, been waiting for flight refund since 2020 still had nothing even though Ryanair sent me an email sep 2020 saying they had refunded the amount to teletex holidays”

Helpful Report

Posted 4 years ago

“TT751862, wrote emails, don't answere, ring up rude people even put the phone down when u want to speak to a supervisor. Been waiting for a refund since July £1850, my son went with another company for the same holiday and has been paid out already, DO NOT BOOK WITH THIS COMPANY,”

Helpful Report

Posted 4 years ago

“Do not book with this company we booked 2 holidays 1 for may and 1for september after umpteen phone calls and messages still no refund TT752614 TT780684”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with! Illegal refusing refunds, staff are rude and hang up on you, emails never responded to and have been regularly lied to by staff. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Dont bother booking with them once they have ypur money they dont care. They gave us a booking for an afternoon flight when wr paid they said it was 7.30 in the morning and now they cant change it .they are terrible on the phone ..do not trust them”

Helpful Report

Posted 4 years ago

“Disgusting service! They are holding onto my refund! My holiday was due next month during lockdown and they told me to "risk it and go" as the flights are still active! Thats illegal!”

Helpful Report

Posted 4 years ago

“I have been waiting 7 months for a refund, I have sent you hundreds of emails, messaged you daily even taken to Twitter to get your attention & sending you a recorded delivery letter of 14 days notice of court which you ignored. You have constantly lied over what's happening even telling me my refund was processed on Monday. I am still waiting for payment your lies still keep coming. I bored of your excuses, you have caused me health issues & due to you my bank is frozen. DO NOT BOOK A HOLIDAY THROUGH TELETEXT, UNLESS YOU WANT PURE INCOMPETENCE”

Helpful Report

Posted 4 years ago

“If I could give them a zero I would. DO NOT BOOK WITH THEM. I booked a holiday for October. It was cancelled by the operator. Was told by Teletext that I would not get a refund until January. The refused to email me confirmation that I was due a refund and would only send a text telling me my holiday was cancelled. I have called repeatedly to find out about my refund and I am just put on hold. Today I have been put on hold for over an hour so far. The service is appalling. After using them for at least the last 10 years to book my holidays I will never give them a penny of my money again. Do not book with them”

Helpful Report

Posted 4 years ago

“DO NOT BOOK WITH THEM Booked my holiday for June last year they cancel and no refund 7 months later They hang up on your calls And ignore your emails and are generally unhelpful and don’t stick to what they say!! Starting my claim with a solicitor today.”

Helpful Report

Posted 4 years ago

Teletext Holidays is rated 2.3 based on 1,607 reviews