Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

“Right where do I start... I booked a holiday for me and my little brother we both just lost our dad to cancer so wanted to take a break .. booked with teletext first of all they advertise fake prices. I found and deal that was actually quiet expensive and booked it... the week after I called for my booking confirmation only to find out that they booked me the wrong day .. called for hours I was so stressed ... spoke to a manager he amended my booking after a couple days I rang up again for the itinerary only to find out my holiday had got cancelled .... I was non stop crying as how can they do this again ... again the manager rebooked it .... a month later which is today I am supposed to travel in 2 days have my bags packed only to find my flights had been cancelled again its absaloutly disgusting how I've been treated I've been calling for 3 hours now and getting passed around to different operators nobody is helping I'm soooo drained I will never ever book with them in my life and I will be reporting this it's made me sick and depressed”

Helpful Report

Posted 4 years ago

Hi Nadia We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Due to go on holiday on 29th September 2020 same as every one else emails phone calls never had so bad service teletext asked by text if we would like to change our hotel because not offering all inclusive Eventually some one contacted us to say just checking your all sorted now we’ll no flights are now cancelled don’t worry some one will be in contact with you in the next 24 to 72 hrs went on to our booking it has now disappeared after phone conversation that was 5 weeks ago What are you going to do teletext original booking no TT757785 paid in full last November !”

Helpful Report

Posted 4 years ago

Hi Diane Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Booked a holiday at the beginning of the year to fly in June. Still waiting for refund and everytime I ring the customer service department I get put on hold or get the phone cut on me. Disgusting customer service and complete scammers. AVOID AT ALL COSTS!!!!!!!”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I Have just received my full refund from Teletext Holidays, so there is hope for everyone out there. I paid my holiday in January, and was supposed to go to Tenerife on the 21.5.2020.”

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Posted 4 years ago

“Do not book with this company 19 weeks after cancellation still no refund”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“TT780995 Have not received one reply from any emails I have sent. You're asking others for their TT number, well here you go. Will it make a difference?? I doubt it. Deposit paid February, balance paid March. Lies and more lies. Refund dates have been: end May, end July, end August, 14th September, 20th September and end of September. No refund as yet! I have spent hours on the phone, I'd estimate 14 hours or more. Please stop lying, be honest, do what you say. Worst customer service ever.”

Helpful Report

Posted 4 years ago

Hi Rachel Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Extremely unhappy, go on holiday to find out the hotel I’ve booked has been shut probably been closed for months as the windows were blurred. Why are you advertising hotels that basically don’t exist and to be re directed to another hotel after wondering around for hours at night to find a piece of paper on the door with tiny print. Paid about £120 for bed and breakfast but it was unavailable to us as we were not on the list. Also thought I’d booked baggage and seats with flight as the customer advisor confirmed he did so when booking and then having to pay more at the airport on arrival and departure. Been back since the 9th sent emails with no response been calling since I’ve come back being left on hold for ages. Absolutely disgusting. Also me and my husband were given a room with twin beds when I booked double like I’ve come on holiday with my brother. At this point we had enough and spent the rest of the week in separate beds. The hotel we were re directed to had the nerve to tell us the hotel is a higher star but fact is it is not what I had booked. I was avoiding writing a review but I have been left no choice as I can’t get in contact with teletext after trying for 8 days straight.”

Helpful Report

Posted 4 years ago

We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly.

Posted 4 years ago

“Still no refund for holiday cancelled early May. Phone calls and emails ignored. Agents constantly lie about payments being processed by X date.”

Helpful Report

Posted 4 years ago

Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Will never book a holiday with Teletext again , have now been waiting 16 wks for a refund,they take ages to answer when you phone,then tell you ,you will get a callback , which never happens,when you email they fob you off off then ignore you you, I was told I'd have to wait till the 31st of August for a refund and after numerous attempts ,now told the 30th of September then I'll get my refund , finding it hard to believe a word they say,”

Helpful Report

Posted 4 years ago

Hi Anita, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Denied a refund got cancer so cannot go on my holiday then I get a message from teletext compliance team 3 weeks later saying they can help ( Holly) emailed them 5 times and what a surprise no reply at all save your money do not give it to these cowboys you will never see it again ever 😡😡😡😡😡😡😡😡😡😡😡😡😡”

Helpful Report

Posted 4 years ago

Hi Robert, Thank you for your review which we are sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I am still waiting on a refund for my holiday, keep getting fobbed off. Dont trust them”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Dennis has been really helpful with rebooting my holiday for next year thank you so much Dennis”

Helpful Report

Posted 4 years ago

Thank you for your review, we are delighted that our agent was able to help you. Thank you for your custom and understanding at this time. Thanks Richard

Posted 4 years ago

“We are meant to be travelling in 23 hours time , we have no booking confirmed from teletext holidays . Spent all week contacting them with no answers just lies . One person told us we are flying from Gatwick another person has said Heathrow . Spoke to EMirates directly who told us that teletext holidays cancelled our holiday on the 10th august . We also spoke to a manager who didn’t seem to care and advised he will terminate our calls as we were asking if our holiday was confirmed . Which he refuses to give us an answer . Also said we were wasting he’s time . This the service is been nothing but a disgrace and we would never use these again . We have paid £1800 in full , and he has said we will not be getting a refund .”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Booked up for October (before covid) Unable to discuss amending it as they won’t answer calls, emails etc. On hold for at least 50 minutes then they hang up on you. Automated responses from them on email, social media And sites like this. Absolutely shoddy customer service. Please, please please don’t book with them. I know covid is unprecedented but they’re handling of it is simply fraudulent. I’m still waiting on a reply to emails from 4 weeks ago.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“Teletext is scum company who’s taking everyone’s money . I’m waiting for my refund since March, it’s so hard to get hold of anyone to talk to , when I do it’s always lie nothing else . People need to be aware of this company ..stay away !”

Helpful Report

Posted 4 years ago

Hi Tarik, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT-BQ-1021767 -Booked with Teletext Holidays to go away in April 2020. Teletext cancelled the holiday due to covid. After numerous phonecalls was told refund would be end of July. Since then advisors keep cutting my calls. Suprise suprise. Numerous emails sent no response. Please do not book with Teletext!!!”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“Shocking company. DO NOT USE! We are still waiting for our refund back from our holiday back in June. They hang up on you and don’t reply to emails. We are in the process of taking them to the small claims court.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“TT780156 and the usual story of a holiday booked for March, fees paid, holiday cancelled and still waiting for a refund. Don't want an alternative trip as we are in our eighties and not now fit to travel. Some broken promises from customer support but usually unable to reach anybody to talk to. Six months now and the company shows no sign of helping us. John Carter”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“I paid your company in February for a holiday still waiting for a refund of the flights took 5 months to get the hotel money back and you hadn't even paid them either worst company out there I will never book through you again just waiting for the court papers to arrive to sue you for my outstanding money. Gary crosser”

Helpful Report

Posted 4 years ago

Hi Gary, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“As per other customer reviews, I am waiting for a refund of 4000 pounds, was told 90 days. Now atol says I should have 1 within 1 days. Today I am going to try a section 75 to retrieve the money, if this does not work I will be forced to apply to the small claims court, when this is upheld I will upscale it to the high court and get a ccj against teletext Holidays in high you will incur extra charges and court costs for the trouble. I am not playing cat and mouse anymore, sort my refund or feel the wrath of the courts!!!. TT749728, email me with a sensible response.”

Helpful Report

Posted 4 years ago

Hi Damian, Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews