Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,607 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,607 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The law says they have to provide a refund within 14 days but nothing is being done to persuade them. They have the flight money returned from Ryanair months ago and never paid the hotel cost but still no refund for holiday for 7 booked in January for Majorca in June this year. Why hasnt the government or regulator stepped in to force them to pay refunds!”

Helpful Report

Posted 5 years ago

“Waiting for a refund, awful company & awful customer service, after booking a holiday we could not even go on.”

Helpful Report

Posted 5 years ago

“Terrible customer service. U wait for hours then they cut you off. Should be shut down. Disgusting.”

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Posted 5 years ago

“Oh my god I wish I had thought to read the reviews on this disgusting site they are just parasites The amount of time I have waisted trying to get in touch via phone and emails is absolutely ridiculous My flight outbound has been cancelled they aren’t interested in getting me another flight unless I pay I can’t get my money back they just want to re book another holiday for more money I suffer with depression and anxiety and this has sent me over the friggin edge Anyone got any useful advice pls”

Helpful Report

Posted 5 years ago

“This is the worst company I’ve ever dealt with trying to get my refund is the most stressful process with these twats. 4 months I have been waiting for my refund they have missed 5 deadlines and put the phone down consistently and all they can say is email the refund team which I have done twice!! They also like to say please allow the refund team time but 4 months is most certainly is plenty of time. For any new customer please never use this site read your reviews before you give these nonces your money”

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Posted 5 years ago

“rubbish company its more 4 months they cancelled my holiday and didint give me my refund yet”

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Posted 5 years ago

“Still waiting for my refund 199 days naw Tt767872 they have had my money for over 260 and still promising I will see it in my account in 10 days the another 10 days than another 10 days”

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Posted 5 years ago

“Still awaiting for my £2750 refund 4th july 2020 got cancelled we are now 10th December 2020 still waiting. Never again so rude people to take to.”

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Posted 5 years ago

“Teletext holidays need taken to court all the do is fob you off time and time and time and time again. They have no structure at all you ring them they put you through to god knows were as you wait for hours there is no complaints department there web site complaint dose not work. I am sick to the back teeth with this waste of time company who should be stopped trading by a court of law till everyone is refunded they are taking peoples money and getting away with it. I booked my holiday back in February for four of us costing £2900. Ryan air canceled one month before we were going to fly due to covid we never got one email from teletext holidays about this. I had to contact them 24 hours and ask why Guess what no response the date is December 9th and still nothing Phone calls emails just to be let down by a cheap robbing company who have trained puppets on there phones SELL SELL HOLIDAYS BUT DOT TALK ABOUT REFUNDS Do Not Bookek With Teletext Be WARNEDMR”

Helpful Report

Posted 5 years ago

“Truly dishonest , took my money kept my money including monies refunded at their request from easyJet. Don’t go near them.”

Helpful Report

Posted 5 years ago

“Been promised my refund for months, still nothing! Holiday was supposed to be in May. They don’t even acknowledge emails. Shocking service, DO NOT book with these charlatans”

Helpful Report

Posted 5 years ago

“Our holiday for 8 was cancelled and we are trying to get our money back. The deadline for payment has passed. I get lied to and fobbed off by Teletext. We have to now issue court proceedings.”

Helpful Report

Posted 5 years ago

“TT777164 DO NOT BOOK WITH TELETEXT HOLIDAYS!! Unbelievably poor!! Holiday 5/5/2020 cancelled due to coronavirus. countless calls and emails every month, every phone call you are put on hold for hours, reasons: ‘system is slow’ ‘going to speak to someone’ ‘transferring’ longest I’ve been on the phone is 4 hours! Never anyone higher to speak to, never an answers to why you don’t have your refund or why it hasn’t been processed. No refund! Ryanair has refunded the money for flights to teletext in June 2020. Was then told they were waiting on hotel! Every month promised refund will be processed at the end of the month. Never happens. Refund is £400”

Helpful Report

Posted 5 years ago

“I’m waiting on a refund from 1/6/20,hundreds of emails, numerous phone calls they lie continuously,& I’m not they only one, they write there own 5 star reviews on trust pilot etc, I just want my money back they are breaking the law, and to top it off my partner has just been diagnosed with cancer,the added stress this company is adding is unbearable we are suffering enough , I will never forgive them for what we’re going through, never book with this company , ref TT80814”

Helpful Report

Posted 5 years ago

“My holiday was cancelled 8 months ago die to covid. To date I've had on £600 refunded they still owe me £300. Just a few days ago they called me asking if I would like to take a special offer on another holiday. I'm disgusted at the way they are treating people. I phoned and emailed and live chat and im still waiting and whats worse is they lie about it.NEVER AGAIN!”

Helpful Report

Posted 5 years ago

“Like all the other reviews teletext has had my money since the 2nd of Jan for a my husbands retirement holiday booked for may to malta but was cancelled by ryanair who we did not want to fly with but our original company was thomas cook. I have contacted this company numerous times and have got the same lame excuses blaming every one else not giving their monies to teletext, I feel the same as everyone all they are going is tightening the noose around their company because genuine people will never use them again but they are keeping all our monies back for themselves appalling company”

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Posted 5 years ago

“Worst company ever, they don’t realise they’re losing millions of customer for the future. They won’t be getting furlough then, would they. The company will soon be bankrupt. I have started my court proceedings, my brother is using his travel insurance team to claim his money back. Best of luck all, we can’t let them get away with it. TT783829”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH THIS COMPANY!!!!! my holiday was cancelled in may!!! still NO refund, i gets palmed off every time i speak to someone, or i gets told 7-10 working days!! apparently there’s no management to speak to, gets told to email the returns team which no one gets back to you either! the company is a JOKE”

Helpful Report

Posted 5 years ago

“I am still waiting for a call back to make an amendment to my holidays in May 2021. I have spent hours on the phone trying to reach someone to sort out a change in my package when they finally answer they said someone will call me back, but no call at all, seriously I got very disappointed and I told them that I want to cancel my booking due to the lack of professionalism and the cost to cancel is £2000 to cover just the flights.. UNBELIEVABLE!!!!”

Helpful Report

Posted 5 years ago

“Keeping my refund. Trying to change there t&c but luckily I've got the original from booking. They have a nerve to dispute charge back at bank and think they are higher authority than what clearly set out 14 days refund window. Stay clear unless you like to loose money. This has gone on for months now enough is enough.”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,607 reviews