Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,612 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,612 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday to New York with Teletext just prior to lock downs and travel bans. They were not forthcoming with refund which I was assured wouldn't be a problem when I booked. Fobbed off or couldn't get through to them. They also had the audacity to try and challenge a chargeback request eventhough they were clearly in the wrong. Consumer sites rate Teletext near the bottom out of 70 travel companies for giving customers the refund they are entitled to. Pay a bit extra and book with a properly protected high street holiday agent.”

Helpful Report

Posted 5 years ago

“This is most useless organisation I have come across in my entire life, they are so dodgy, unreliable, manipulative, unresponsive and very bad customer relations ( cutting the off the line while engaging with them) I have been trying to get my refund for over 2 months and they have tactically been avoiding the relevant issues, please stay away from this organisation, the regulatory agency needs to step in ASAP. TELETEXT IS A FRAUD.”

Helpful Report

Posted 5 years ago

“Terrible company, booked holiday for June which was cancelled and I've been trying to get a refund ever since. I agree regulator should step in. Email your MP.”

Helpful Report

Posted 5 years ago

“Avoid at all cost. Still waiting for section 75 to clear with bank. They put everything in your way to stop you getting refund .”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY!!!!! MY HOLIDAY WAS CANCELLED IN MAY 2020. STILL NO REFUND, JUST EXCUSE AFTER EXCUSE. THEY DO NOT DESERVE A ONE STAR RATING!!!!!😡😡😡😡 TT767973”

Helpful Report

Posted 5 years ago

“The law says they have to provide a refund within 14 days but nothing is being done to persuade them. They have the flight money returned from Ryanair months ago and never paid the hotel cost but still no refund for holiday for 7 booked in January for Majorca in June this year. Why hasnt the government or regulator stepped in to force them to pay refunds!”

Helpful Report

Posted 5 years ago

“Waiting for a refund, awful company & awful customer service, after booking a holiday we could not even go on.”

Helpful Report

Posted 5 years ago

“Terrible customer service. U wait for hours then they cut you off. Should be shut down. Disgusting.”

Helpful Report

Posted 5 years ago

“Oh my god I wish I had thought to read the reviews on this disgusting site they are just parasites The amount of time I have waisted trying to get in touch via phone and emails is absolutely ridiculous My flight outbound has been cancelled they aren’t interested in getting me another flight unless I pay I can’t get my money back they just want to re book another holiday for more money I suffer with depression and anxiety and this has sent me over the friggin edge Anyone got any useful advice pls”

Helpful Report

Posted 5 years ago

“This is the worst company I’ve ever dealt with trying to get my refund is the most stressful process with these twats. 4 months I have been waiting for my refund they have missed 5 deadlines and put the phone down consistently and all they can say is email the refund team which I have done twice!! They also like to say please allow the refund team time but 4 months is most certainly is plenty of time. For any new customer please never use this site read your reviews before you give these nonces your money”

Helpful Report

Posted 5 years ago

“rubbish company its more 4 months they cancelled my holiday and didint give me my refund yet”

Helpful Report

Posted 5 years ago

“Still waiting for my refund 199 days naw Tt767872 they have had my money for over 260 and still promising I will see it in my account in 10 days the another 10 days than another 10 days”

Helpful Report

Posted 5 years ago

“Still awaiting for my £2750 refund 4th july 2020 got cancelled we are now 10th December 2020 still waiting. Never again so rude people to take to.”

Helpful Report

Posted 5 years ago

“Teletext holidays need taken to court all the do is fob you off time and time and time and time again. They have no structure at all you ring them they put you through to god knows were as you wait for hours there is no complaints department there web site complaint dose not work. I am sick to the back teeth with this waste of time company who should be stopped trading by a court of law till everyone is refunded they are taking peoples money and getting away with it. I booked my holiday back in February for four of us costing £2900. Ryan air canceled one month before we were going to fly due to covid we never got one email from teletext holidays about this. I had to contact them 24 hours and ask why Guess what no response the date is December 9th and still nothing Phone calls emails just to be let down by a cheap robbing company who have trained puppets on there phones SELL SELL HOLIDAYS BUT DOT TALK ABOUT REFUNDS Do Not Bookek With Teletext Be WARNEDMR”

Helpful Report

Posted 5 years ago

“Truly dishonest , took my money kept my money including monies refunded at their request from easyJet. Don’t go near them.”

Helpful Report

Posted 5 years ago

“Been promised my refund for months, still nothing! Holiday was supposed to be in May. They don’t even acknowledge emails. Shocking service, DO NOT book with these charlatans”

Helpful Report

Posted 5 years ago

“Our holiday for 8 was cancelled and we are trying to get our money back. The deadline for payment has passed. I get lied to and fobbed off by Teletext. We have to now issue court proceedings.”

Helpful Report

Posted 5 years ago

“TT777164 DO NOT BOOK WITH TELETEXT HOLIDAYS!! Unbelievably poor!! Holiday 5/5/2020 cancelled due to coronavirus. countless calls and emails every month, every phone call you are put on hold for hours, reasons: ‘system is slow’ ‘going to speak to someone’ ‘transferring’ longest I’ve been on the phone is 4 hours! Never anyone higher to speak to, never an answers to why you don’t have your refund or why it hasn’t been processed. No refund! Ryanair has refunded the money for flights to teletext in June 2020. Was then told they were waiting on hotel! Every month promised refund will be processed at the end of the month. Never happens. Refund is £400”

Helpful Report

Posted 5 years ago

“I’m waiting on a refund from 1/6/20,hundreds of emails, numerous phone calls they lie continuously,& I’m not they only one, they write there own 5 star reviews on trust pilot etc, I just want my money back they are breaking the law, and to top it off my partner has just been diagnosed with cancer,the added stress this company is adding is unbearable we are suffering enough , I will never forgive them for what we’re going through, never book with this company , ref TT80814”

Helpful Report

Posted 5 years ago

“My holiday was cancelled 8 months ago die to covid. To date I've had on £600 refunded they still owe me £300. Just a few days ago they called me asking if I would like to take a special offer on another holiday. I'm disgusted at the way they are treating people. I phoned and emailed and live chat and im still waiting and whats worse is they lie about it.NEVER AGAIN!”

Helpful Report

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,612 reviews