Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,612 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,612 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was misled to believe by Teletext advert that we could access the indoor pool, the gym, sauna, etc with no restriction, however, on arrival at 2:30am we were issued with a ticket written in Spanish telling us that we were only allowed once during our stay to the indoor facilities and that we had to purchase a swimming hat sold at 3 euro for each of us. I would never have picked up this hotel if I have been aware of the indoor facilities not being available every day. On the first night, we were parked in the smallest room possible with 3 single beds and a small drawer blocking the access to the balcony and was told by reception to speak to the day reception at 8am the next morning. Anyhow, after only 3 hours sleep I went to talk to the receptionist who told me that I had book a basic room and that was that. After I explained that, there was some health and safety issues, as we could not even move between the beds or access the balcony. The receptionist asked me to come back after breakfast to check if another room was available. We were finally moved to a more suitable accommodation - still not a 4 star at this point. The cleanliness of the hotel was appalling, the floor in our room was only swiped once, and the bedsheet and bedcover were stained and not changed once during our stay. The reception staff was less than friendly or helpful as when I asked them to check my transfer back to the airport, as the print for the picks up was somewhat scrambled and I could not see my name, I was directed to a payphone and told to call the company myself as they made it clear it was nothing to do with them, zero rated customer service. On departure day, which was day 5, although I paid for 6 nights they stopped the card to get food and drinks right after lunch, therefore we could not even get water or coffee without being charged. The food at the restaurant was varied also not much choice for vegetarian as the salad bar has remained unchanged the whole week as well as the snack bar between meals were burgers (soaking in oil), sausages swimming in water and undercooked chips was on offer and ham and cheese for the cold option. Wi-Fi was not free in any part of the hotel – even McDonalds has free Wi-Fi in very country. This is not a 4 stars at all The whole experience has been awful and I will never book that hotel again for the reason stated above. I will make a formal complain to Teletext for their misleading advert about the hotel facilities. Read the small prints especially in the all inclusive deal as indoors facilities and wi-fi are not included”

Helpful Report

Posted 6 years ago

Hi Nathalie, Thank you for your review which I am very sorry to read. Please be assured this has been passed to a member of our Customer Relations team who will be calling you accordingly. Best Wishes Becky

Posted 6 years ago

“Had this trip planned for at least 26 years, finally got the money to do Vegas, staying at the bellagio over Easter 2020, paid our trip in full, as it was going from Gatwick we booked a hotel and parking, 140.00 this cost us, anyway six weeks before we were going we had a call from teletext saying our outbound flight was cancelled, we could go the following day and lose a day off our hols with no refund or we coukd go a day earlier and pay over 200.00 plus extra money for accommodation in Vegas for the extra night, it has taken my husband to speak to my employer as we are normally not allowed time off at Easter, our busiest time, but as it was our 27 th wedding anniversary, this was granted, we phoned ba and they were not really that helpful as we had no booking number for ba which ment we were never booked onto that flight in the first instance, but he did leave us a lovely nugget saying, how come they never offered offer you the same holiday but going from Heathrow at more or less the same time, can you imagine how we felt knowing that was never ever offered to us, I have even emailed your ceo and had no reply as I really think the 140.00 for my hotel which I can no longer use should be compensated as really is not my fault. I have had a full refund on the holiday but this really is not good enough, how can you treat people like this and be able to sleep at night. My time is precious with my husband and I get five weeks off per year, and I trusted you to fulfill my dreams and all you did was stamp on them.”

Helpful Report

Posted 6 years ago

Hi Chris, Thank you for your review which I am very sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you accordingly. Best Wishes Becky

Posted 6 years ago

“Cheap and cheerful..”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank you for your review. We are really pleased to read we have been able to provide you with the best service possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“David was amazing helping us book our holiday! Called back to let us know minor details that we were unaware of.”

Helpful Report

Posted 6 years ago

Hey Hiba, We are happy to hear David was able to help you in booking your holiday and we do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“They made it very easy and excellent service.”

Helpful Report

Posted 6 years ago

Hi, We are really pleased to read we have been able to provide you with the best service possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“Very easy to book with and very polite staff”

Helpful Report

Posted 6 years ago

Hey Barry, Thank you for your review. We do hope you have a lovely holiday. Best Wishes Becky :)

Posted 6 years ago

“Got what we wanted very helpful staff and friendly ready for holiday thanks”

Helpful Report

Posted 6 years ago

Hey Paul, Thank you for your lovely review. We are pleased our agents where able to help you and we do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“Are you lieing to the customers”

Helpful Report

Posted 6 years ago

Hi, We have arranged for a member of our team to contact you to discuss any concerns you may have. Best Wishes Becky

Posted 6 years ago

“Excellent service by david. Got exactly what we wanted in our holiday booking. Many thanks david”

Helpful Report

Posted 6 years ago

Hey, We are pleased to learn David was able to help you and we do hope you have an excellent holiday. Best Wishes Becky :)

Posted 6 years ago

“Helpful 10/10”

Helpful Report

Posted 6 years ago

Hey, Thank you for the review :) We hope you have an amazing time away. Best Wishes Becky :)

Posted 6 years ago

“I had a very good experience David and Sunil were very helpful and helped me booked my holiday to Morocco. I Would definitely recommend the company to others. Thank you”

Helpful Report

Posted 6 years ago

Hi Asma, Thank you for your kind comments We do hope you have a fabulous holiday. Best Wishes Becky :)

Posted 6 years ago

“Great, found the holiday I wanted quickly and efficiently, cheap and payment and booking went through smoothly”

Helpful Report

Posted 6 years ago

Hey Jamie-Lee, Hi, We are really pleased to read your review. We do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“I was pleased with my booking. Little pushy for me to get sale and language barrier was a little bit confusing at times but overall quite good”

Helpful Report

Posted 6 years ago

Hi Ian, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 6 years ago

“Booking made easy Helpful staff that were able to answer ALL of my queries. Thanks”

Helpful Report

Posted 6 years ago

Hi Deborah, We are very pleased to read your review. We do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“So impressed with the service, also much lower price for same flights and hotel on other site”

Helpful Report

Posted 6 years ago

Hi Rachel, Thank you so much for your lovely review. We do hope you have a wonderful day. Best Wishes Becky :)

Posted 6 years ago

“Very good returned calls - clear about Costa and explored different holidays”

Helpful Report

Posted 6 years ago

Hi, Thank you so much for your kind comments. We do hope you have a wonderful time away. Best Wishes Becky :)

Posted 6 years ago

“Very helpful call center staff. Good value for money holiday.”

Helpful Report

Posted 6 years ago

Hi Gwendoline, We are really pleased to read your kind comments :) We do hope you have a wonderful time away. Best Wishes Becky :)

Posted 6 years ago

“Baron was very helpful.... Thanks”

Helpful Report

Posted 6 years ago

Hey Aman, We are happy to hear Baron was able to help you and we do hope you have a great holiday. Best Wishes Becky :)

Posted 6 years ago

“I booked my holiday and the agent was very helpful and told me everything I needed to know, that’s why I always come back to teletext holidays”

Helpful Report

Posted 6 years ago

Hi Michael, Thanks for your review. We are happy to hear our agent was able to help you and we do hope you have a great time away. Best Wishes Becky :)

Posted 6 years ago

“Your colleagues was helpful but the final price was more then I had been told initially.”

Helpful Report

Posted 6 years ago

Hi Lynn, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 6 years ago

Teletext Holidays is rated 2.3 based on 1,612 reviews