Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofia was extremely helpful and I had a very good experience with her. She was the perfect example of EXCELLENT customer service and showed no reluctance or hesitation in securing our holiday. We called up a previous company and the adviser sounded so depressing over the phone unlike Sofia who was happy, cheery and friendly. Absolutely brilliant!! :)”

Helpful Report

Posted 5 years ago

Hi Miss Qali, Thank you for your review. We are really pleased to read we have been able to provide you with the best service possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“Amazing customer service skills from mr Filip. I had a long chat with him yesterday. Really friendly and helpful.”

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Posted 5 years ago

Hi Mr Paisa, We are happy to hear Filip was able to help you in booking your holiday and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“Very quick efficient service”

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Posted 5 years ago

Hi Stefanie, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“incredible holidays and best prices...excellent, helpful staff”

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Posted 5 years ago

Hi Miss Hockey, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Helpful but different prices then on the side”

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Posted 5 years ago

HI, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Customer service is very slow”

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Posted 5 years ago

Hi Miss Viegas, Thank you for your comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Very poor they booked my week away and last night rang me and asked for more money. They then asked me if I would like to cancel the holiday they then offered me a 2star instead now must wait to see when I get refunded”

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Posted 5 years ago

Hi, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number. Best Wishes Becky

Posted 5 years ago

“super good service”

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Posted 5 years ago

Hi Nicola, Thank you for the review :) We hope you have an amazing time away. Best Wishes Becky :)

Posted 5 years ago

“The lady I spoke to and booked our holiday with was very helpful but please note my name is Tony and not Toni but this won't stop me using you again as I have several times before.Cheers Tony”

Helpful Report

Posted 5 years ago

Hi Mr Richards, We are really pleased to read your kind comments :) We do hope you have a wonderful time away. Best Wishes Becky :)

Posted 5 years ago

“I have booked a holiday 5 days ago I was asked to pay 100 deposit to secure which I did then the have taken the full amount inc deposit. It is impossible to get through on the phone. I haven’t had the holiday details sent through confirming also promised airport transfers included so need to check this. The whole process of booking with Abel was very very pressurised”

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Posted 5 years ago

Hi Fiona, Thank you for your review which we are very sorry to read. In order for us to look into this further please can you provide us with your TT booking reference number. Best Wishes Becky

Posted 5 years ago

“Baron was amazingly helpful when I was booking my day, sorting better flights and getting the best deal for me. He explained everything well and made sure all the information was correct before he ended the call. I didn't feel like he was rushing just so he could get a sale. Many thanks to Baron.”

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Posted 5 years ago

HI Mr Darley, We are really pleased to read your kind comments :) We do hope you have a wonderful time away. Best Wishes Becky :)

Posted 5 years ago

“Very good”

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Posted 5 years ago

Hi Miss Kopczynska, Thank you for the review :) We hope you have an amazing time away. Best Wishes Becky :)

Posted 5 years ago

“Very easy to book was having problems with payment but was soon sorted. Nice and polite to talk to would book again”

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Posted 5 years ago

Hi Miss Moses, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Teletext had been very helpful in finding a great holiday package.”

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Posted 5 years ago

Hi, Thank you so much for your kind comments. We do hope you have a wonderful holiday. Best Wishes Becky :)

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Hi Mr Ahad, Thank you for your review. We are really pleased to read we have been able to provide you with the best service possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“Took my booking and deposit, sent me confirmation emails and invoices then called me back 5 hours later saying there was an error and they wanted more money!”

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Posted 5 years ago

Hi Pauline, Thank you for your review which we are very sorry to read. Please be assured a senior member of the team is looking into this and will be calling you accordingly. Best Wishes Becky

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Lisa, Thanks so much for your feedback :) We do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

“I was misled to believe by Teletext advert that we could access the indoor pool, the gym, sauna, etc with no restriction, however, on arrival at 2:30am we were issued with a ticket written in Spanish telling us that we were only allowed once during our stay to the indoor facilities and that we had to purchase a swimming hat sold at 3 euro for each of us. I would never have picked up this hotel if I have been aware of the indoor facilities not being available every day. On the first night, we were parked in the smallest room possible with 3 single beds and a small drawer blocking the access to the balcony and was told by reception to speak to the day reception at 8am the next morning. Anyhow, after only 3 hours sleep I went to talk to the receptionist who told me that I had book a basic room and that was that. After I explained that, there was some health and safety issues, as we could not even move between the beds or access the balcony. The receptionist asked me to come back after breakfast to check if another room was available. We were finally moved to a more suitable accommodation - still not a 4 star at this point. The cleanliness of the hotel was appalling, the floor in our room was only swiped once, and the bedsheet and bedcover were stained and not changed once during our stay. The reception staff was less than friendly or helpful as when I asked them to check my transfer back to the airport, as the print for the picks up was somewhat scrambled and I could not see my name, I was directed to a payphone and told to call the company myself as they made it clear it was nothing to do with them, zero rated customer service. On departure day, which was day 5, although I paid for 6 nights they stopped the card to get food and drinks right after lunch, therefore we could not even get water or coffee without being charged. The food at the restaurant was varied also not much choice for vegetarian as the salad bar has remained unchanged the whole week as well as the snack bar between meals were burgers (soaking in oil), sausages swimming in water and undercooked chips was on offer and ham and cheese for the cold option. Wi-Fi was not free in any part of the hotel – even McDonalds has free Wi-Fi in very country. This is not a 4 stars at all The whole experience has been awful and I will never book that hotel again for the reason stated above. I will make a formal complain to Teletext for their misleading advert about the hotel facilities. Read the small prints especially in the all inclusive deal as indoors facilities and wi-fi are not included”

Helpful Report

Posted 5 years ago

Hi Nathalie, Thank you for your review which I am very sorry to read. Please be assured this has been passed to a member of our Customer Relations team who will be calling you accordingly. Best Wishes Becky

Posted 5 years ago

“Had this trip planned for at least 26 years, finally got the money to do Vegas, staying at the bellagio over Easter 2020, paid our trip in full, as it was going from Gatwick we booked a hotel and parking, 140.00 this cost us, anyway six weeks before we were going we had a call from teletext saying our outbound flight was cancelled, we could go the following day and lose a day off our hols with no refund or we coukd go a day earlier and pay over 200.00 plus extra money for accommodation in Vegas for the extra night, it has taken my husband to speak to my employer as we are normally not allowed time off at Easter, our busiest time, but as it was our 27 th wedding anniversary, this was granted, we phoned ba and they were not really that helpful as we had no booking number for ba which ment we were never booked onto that flight in the first instance, but he did leave us a lovely nugget saying, how come they never offered offer you the same holiday but going from Heathrow at more or less the same time, can you imagine how we felt knowing that was never ever offered to us, I have even emailed your ceo and had no reply as I really think the 140.00 for my hotel which I can no longer use should be compensated as really is not my fault. I have had a full refund on the holiday but this really is not good enough, how can you treat people like this and be able to sleep at night. My time is precious with my husband and I get five weeks off per year, and I trusted you to fulfill my dreams and all you did was stamp on them.”

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Posted 5 years ago

Hi Chris, Thank you for your review which I am very sorry to read. Please be assured this has been passed to a member of our Customer Support team who will be calling you accordingly. Best Wishes Becky

Posted 5 years ago

“Cheap and cheerful..”

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Posted 5 years ago

Hi Amanda, Thank you for your review. We are really pleased to read we have been able to provide you with the best service possible and we do hope you have a great time away. Best Wishes Becky :)

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews