Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.26

2.3 Rating 1,609 Reviews

32 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.3

Based on 1,609 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was dealing with a chap called Baron who was very good in helping with what I was looking for”

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Posted 5 years ago

Hi Helen, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“First time I’ve booked a holiday with Teletext and I found the holiday I wanted at a good price. I found the website easy to navigate. I spoke to Carter, who was very helpful and looked after me efficiently.”

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Posted 5 years ago

Hi Penelope, Thank you very much for your positive feedback :) We hope you enjoy your time away and that you book with us again in the future. Best Wishes Becky :)

Posted 5 years ago

“Huge thanks to Giri at Teletext Holidays who went out of his way to help us book our summer holiday this year. He was very patient and explanatory and made sure we got a great deal as always. I will continue to use Teletext for all future holiday bookings. Very happy customer 😊”

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Posted 5 years ago

Hi Andrew, We are really happy to hear Giri was able to assist you in booking your Teletext summer holiday this year :) We do hope you have a brilliant time away :) Best Wishes Becky

Posted 5 years ago

“Excellent customer service and prices!!”

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Posted 5 years ago

Hi Charmaine, Thank you for your kind comments :) We do hope you have a fabulous time away. Best Wishes Becky

Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

Hey William, We hope you have a great time away. Best Wishes Becky

Posted 5 years ago

“Very helpful and knowledgeable agent. A great deal”

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Posted 5 years ago

Hi Harvey, Thank you for your review :) We do hope you have a great time away. Best Wishes Becky

Posted 5 years ago

“I had an excellent guy called IIrfan Who assisted with any queries, as I had been booking on line, put my card details in and received a confirmation, ten minutes later this guy rang and said my card had been declined as ryanair had put up their flight prices, I was extremely annoyed that this could have happened. Irfan said he wd ring me bk which he did with another airline and a different hotel and a similar price, only for his attentiveness I would not have booked with teletext holidays. I definately wd not book ryanair flights ever again, and I do think that it is a disgrace that they can go this!!”

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Posted 5 years ago

Hey Diane, We are very happy to hear Iirfan was able to help you in booking your holiday :) We are pleased he was able to provide you with the best deal possible and we do hope you have a brilliant time away. Best Wishes Becky

Posted 5 years ago

“Very helpful and quick, tried their nest to accommodate my financial circumstances.”

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Posted 5 years ago

Hi Jane, Thank you for your lovely review :) We are pleased our agents where able to provide the best deal for you within your budget. We do hope you have a smashing time away. Best Wishes Becky

Posted 5 years ago

“5 stars for An excellent choice of holidays, easy searching and a really hard working booking team, but only 2 stars for pricing, two holidays booked, and both times I paid a lot more than the website stated due to flights going up.”

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Posted 5 years ago

Hi, We are sorry to read your concerns with regards to the prices shown on the website. We do try to provide the best possible service to all our customers and your feedback is appreciated. To clarify, we use suppliers live systems for flights and accommodation and prices are always fluctuating so the live price would be confirmed to you when you call our sales department. Being honest with our customers is our priority and we do advise about live pricing at various places on our website, “Prices change regularly, please call now for the live price”. Further, any optional extras such as baggage, transfers etc are not included in the advertised price and are optional the price shown is for accommodation and flights again as advised on the website. We do value your custom and hope we have been able to clarify this matter for you. Best Wishes Becky

Posted 5 years ago

“Very satisfied ,pavan was excellent helped me with everything I asked for ,thank you.”

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Posted 5 years ago

Hi, Thank you very much for your lovely review. We do hope you have a brilliant holiday. Best Wishes Becky

Posted 5 years ago

“:) :) :) :) very very nice”

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Posted 5 years ago

Hi, Thanks for your review. We hope you have a great time away. Best Wishes Becky

Posted 5 years ago

“Very knowledgeable and good to speak to an actual person”

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Posted 5 years ago

Hey, Thanks for your feedback which we are pleased to read. We do hope you have a smashing time away. Best Wishes Becky

Posted 5 years ago

“Prompt and friendly service.”

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Posted 5 years ago

Hi Priti, Thanks so much for your kind comments. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 5 years ago

“THANK YOU !”

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Posted 5 years ago

Hi Gergana, Thank you for your feedback :) We do hope you have a great holiday. Best Wishes Becky :)

Posted 5 years ago

“Very good service would use again”

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Posted 5 years ago

Hey Peter, Thank you very much for your review :) We look forward to welcoming you on many more Teletext Holidays in the near future. Best Wishes Becky :)

Posted 5 years ago

“I found the operator to be very helpful and well mannered , it was my first time booking with teletext and I’ll certainly recommend them to friends and family , I look forward to my holiday in June”

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Posted 5 years ago

Hi Anne, We are very pleased to read your positive feedback :) and would like to thank you for your recommendation. We do hope you have a smashing time away. Best Wishes Becky :)

Posted 5 years ago

“I had conversation with Cody and he helped in booking my holidays with excellent customer service”

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Posted 5 years ago

Hi Soban, Thank you for your review which we are very pleased to read. We do hope you have a great holiday. Best Wishes Becky :)

Posted 5 years ago

“I rung teletext holidays yesterday for a price for a holiday. Prices way out from the website. Hundreds of pounds out. I queried the costings. Agent then started to become pushy and kept asking what my budget was. He then ended the call. Not a good experience”

Helpful Report

Posted 5 years ago

Hi, Thank you for your post which we are very sorry to read. In order for us to look into this further please can you provide us with your details by emailing teletextcompliance@teletext.co.uk. Thank you Best Wishes Becky :)

Posted 5 years ago

“Bad experience from the start. Prices do not match the advertised prices. The first agent I spoke to was very pushy, seemed helpful to start with, but after being on the phone for over an hour, most of it being put on hold, he started to lose his patience. Then I received an email saying I had to pay double the amount in installments to what I had agreed. This took a long time to sort out, at one point I was told by the agent he could not help and he was ending the call, which he did, just hung up the phone. I have been refused a conformation of payment plan via email. After talking to someone via 'live chat' I did manage to save the chat feed, so have some kind of proof st least. I then decided the hotel is not what I really want. Due to feeling pressured on first phone call. I was told someone would call me within 24 hours, this did not happen, i was then told another 24 hours, again this did not happen. Then I was told I would receive a call at 6:30 pm, again no joy. I called the following morning, the agent guaranteed he would, personally call me back within 2 hours. 6 hours later still no phone call. I have called again, with some help, but again told I will be called back tomorrow. So we will see.”

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Posted 5 years ago

“Got our family holiday.everything included. With the help of the teletext members of staff we where able to go to a more exclusive resort.will repost on our return to give our reviews on holiday.Teletext have never let us down and we have booked with then 3 years .”

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Posted 5 years ago

Hi Mary, Thank you very much for your positive feedback and continued custom with us. We are pleased to learn we have been able to help you over the last few years and we hope to continue to do so. We hope you have a fabulous time away. Best Wishes Becky :)

Posted 5 years ago

Teletext Holidays is rated 2.3 based on 1,609 reviews