Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 1.86

“Holiday cancelled due to Covid restrictions. Company being very difficult regarding refunding our money...Going to be 6 months from date payment made.... AVOID...AVOID....AVOID TELETEXT HOLIDAYS!! Wouldn’t have had this problem With Jet 2 or TUI! Lesson learned. Never again!!!”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Holiday cancelled in July- waited patiently for the cash note to expire so I can claim a full refund (as stated in an email) until 30th September. They ring 6 days before the claim date saying they will only refund £300 and we have to rebook £1850 worth of holiday with them. Extremely rude, talking over me telling me what they were doing and telling me the email they sent is 'wrong'-I "may" get some money back at some point if I don't rebook. Will be disputing this.”

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Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Absolutely disgusting customer service!!! Was due to fly to Turkey in may obviously got cancelled...was told refund would be end of July then end of August then 2nd week of September now being told first week in October!! Would not allow me to speak with a manager after being on hold for an hour!!!! I know full well easy jet refunded to teletext back in July!! So they are gaining interest on MY money.....and probably loads of other peoples too!!! Absolutely disgusting bunch of idiots that answer the phone....oh I'm very sorry... .no you bloody ain't!!!! Sort it out teletext!! Will never use you again and certainly wont recommend anyone does!!!!”

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Posted 4 years ago

Hi Mr Wanstall We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Rubbish rubbish rubbish waste of time money and rude aggressive customer service waiting on a refund from a holiday cancelled in April 2020 five months and they don’t answer calls When they do they don’t help pass you around til someone simply hangs up! Would not recommend My booking ref is tt707080”

Helpful Report

Posted 4 years ago

Hi Sarah Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“I had sent around 12 e-mails to teletext asking them to refund me a sum of £2499 for a holiday mid August of which Jet2 had refunded Teletext at the start of July I received no response to any of my emails. I contacted my bank less than 2 weeks ago who were very good and helped me fill in a claim form and I have now received the money from the bank. The bank will now fight against Teletext so that the bank is not out of pocket. That is the only way to do it Teletext do not care about individuals or if you are struggling. Claim the refund from your bank and let them fight Teletext they have more power in numbers to get a success it does not cost anything to claim through the bank. I think we all have learned something from this never use Teletext again.”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Where is my refund it's my money NOT YOURS payed in full on the 4TH OF MARCH YOU NEVER ANSWER THE PHONE PUT ON HOLD FOR 2 HOURS AND HANGUP not even a email to say it was cancelled???OVER SIX MONTHS SHAME ON YOU DO THE DECENT THING AND PAY BACK MYYY MONEY”

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Posted 4 years ago

Hi Ruth We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Worst company ever to book a holiday with, very very poor and unprofessional service, have had to fone numerous amount of times to know what’s happening regarding my refund, each time I was told something different and given a different time frame by the agent, sometime they would cut me of when they had no answer to my questions, their was never a manager or supervisor around to speak to , had to wait over an hour on the fone sometimes before being connected to an agent, I’m not normally one to leave a bad review but this company has played me around soooo much that I felt it’s necessary to let others know what they are like, will never be booking another holiday with them again, very disappointed in them !!”

Helpful Report

Posted 4 years ago

Hi Farha We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“If I could put 0 stars i would this is diabolical ! As I am writing this review I am making my 100th call to teletext to sort out their mess! Booked a holiday to Egypt which got cancelled due to covid-19 changed the holiday destination to Turkey, however they feel like they don’t need to refund me for the hotel I booked in Egypt. They seem to not understand that if there is no flights to Egypt how would one possibly go to the hotel? After speaking to the advisor who booked my hotel initially he booked me a hotel in Turkey. Flying out in less than 6 days but yet they haven’t transferred my funds from the Egypt hotel to the Turkey hotel. I have called teletext 10000 times over the past month. Spoken to 40 different advisors, sales people are not interested in anything apart from taking your money and promising the world and the customer service department are a complete and utter joke! They all read of a script I’m sorry I’m sorry for the inconvenience, being told that on 100 occasions starts to wind you up! Managers don’t exists they are a bunch of animals working in a office who repeat the same thing, promise call backs and NO ONE EVER CALLS BACK! the back office and amendments team are ghosts. Support at teletext emailed them 10 times no reply, no call. It’s all a joke! There is no complaints department no email address. Advisors are called Garry, Peter, Adam but sound like a Vijay and RahulI. I have booked with teletext in the past and received no issues but this has put me off for life. Next time I will take my MONEY and my TIME to a actual airliner. DO NOT TRUST THESE PEOPLE THEY ARE LIARS AND THEIVES!”

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Posted 4 years ago

We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly.

Posted 4 years ago

“Awful Company. Do not book a holiday with Teletext! Holiday booked and cancelled due to current circumstances. Getting a refund is an absolute joke. They do not want to provide a refund and hold your money unlawfully. Customer support is just a title. They are rude, lie and even use abusive language. Apparently they never have a supervisor or manager to speak too. There complaints procedures are a myth, you can not file a complaint via telephone only online to an non existent complaints form with a hidden magic trick, click the link and guess what you are back to the start and poof! The form was never there. Call Centre is based in India, poorly run with no hierarchy system in place. As a British company that has been running for a lot of years, it is disgusting that they don’t have any pride in maintaining customer satisfaction. All please complain to travel trust association to start complaint procedures for you’re refund, please report on direct gov for company behaving unfairly during covid. Also Holly from teletext please do not respond as I do not want to call your joke of a customer support team to be on hold for hours, have the phone hung up and speak to you’re rude arrogant staff. It’s a money grabbing organisation, cuts back costs on its customer service, plus you’re holiday deals are rubbish. Teletext CEO I hope you are enjoying sitting on everyone else money to save you’re organisation from bankruptcy. However you can issue credit notes, rebook a holiday and still sell holidays but can not give a cash refund because teletext have not received payment from the air lines, guess what I paid Teletext for a package holiday not the air lines. You’re problem not mine so pay me my money. You set of bandits!”

Helpful Report

Posted 4 years ago

We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I have been trying to get a refund from teletext from may every time I ring it is impossible to get through. When holiday was cancelled in May they said I was getting a refund as I requested.The way I've been treated its an absolute disgrace. Easyjet has already refunded them flights to teletext but yet they won,t give me a refund.”

Helpful Report

Posted 4 years ago

Hi Cathy We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booking Ref: TT777405 Do not book with this company, I have tried to contact on several occasions for long lengths of time to no avail. If they want to sell you a holiday they pick up straight away! Then put you through to amendments team only to be put on hold yet again! We cannot travel to Spain as per FCO and both of us have underlying health issues. I want my deposit back and will contact my credit card company for them to arrange this!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly

Posted 4 years ago

“If I could leave a minus star review, I would. Disgraceful bunch of crooks! Holiday was cancelled by them in June. They do not reply to emails, they hang up on the phone, all the while costing you money in calling them. They are illegally keeping my money and earning interest on it. Absolute charlatans. Do not give them your money as if your trip is cancelled you will not get your money back. AVOID!!”

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Posted 4 years ago

Hi Sherena We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“If I could leave no stars I would. This company has quite simply stolen £2600 from me. No correspondence from them what so ever. I really don't know what to do!!”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Simply awful. Just refund what is rightly ours.”

Helpful Report

Posted 4 years ago

Hi We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booking ref TT 769866, flight cancelled by ryanair in june because of virus flight booked through teletext Holidays ,Ryanair refunded cost of flight back to teletext on 5th of august but Teletext still refuse to refund to me, various e mails sent but no answer . please refund my money now or legal proceedings will be actioned.”

Helpful Report

Posted 4 years ago

Hi. Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Holly.

Posted 4 years ago

“Absolutely atrocious. Stand well clear of this company. Customer services below standard and emails not sent. I don't know how they can get away with it. Still waiting for a refund which they keep stalling. I wanted money back instead given a protected credit which I didn't want and apply for a refund end of September 20 bearing in mind it was a holiday I booked in January and cancelled in May. The protected credit note gave me the money back from the hotel but have had a refund from easyjet on July 14th but no correspondence regarding this. Please do not waste your money booking with these charlatans. I would give them half a star if I could”

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Posted 4 years ago

Hi Marc We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“If I could give them a minus score I would but alas. So two experience with teletext. In February booked a holiday the process of booking and getting there was fine but they serious misled me and sold a hotel package which was disgusting. The hotel itself was so filthy and did not help one bit. When I escalated the matter no one ever called me to resolve or help me and then ignored my complaint and never came back with a compromise or some form of a solution or compensation. Moving onto my next booking with them which I had booked in September 2019 so prior to the feb one. Got cancelled because of COVID. But I had to ring them to find that out as they never sent me any communication. When it came to the refund as I’m sure all customers are experiencing they give you the run around. So after several calls and a complaint which again I heard nothing I still don’t have my refund. It’s been 3.5 months. Now they have stated on 30th September any unused credit notes will be given a cash refund and to email a mailbox which only is active on the 30th. Now tbh prior to this I hand useless advisors telling me my refund is on the way lol. I mean seriously teletext need to be more honest and employ intelligent people. The lies you tell to keep our money and then to not even handle a complaint is disgusting. I don’t have any faith that even when I email I’ll get this refund and will be emailing the ceo as well as disputing with my bank. Because tbh you can’t get away with this disgusting unprofessional behaviour. I’m telling you guys don’t even bother booking with these people. They are quick to take your money but very unwilling to refund it. Absolute con and farce.”

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Posted 4 years ago

Hi Sofia We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“Booked and paid fully in January 1500pounds to go to Spain in April as a family up today no refund. So many lies over the phone. At one time someone over the phone said your refund will be in the bank at the end of this working day,never saw it, after 7 days l called a again and l was told 7 working days it’s up to a month now nothing, can you imagine, l am becoming a beggar, don’t ever book with these people, you might become mentally disturbed becalmed l am now”

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Posted 4 years ago

Hi Harriet We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

“I booked a holiday to Egypt for August the 19th which was cancelled .l informed teletext several times that l wanted a refund for the hotel and airfare my ref no is TT773327 l had a confirmation with the airline that they refunded the airfare on the 27 /08/20 through teletext as l booked through them Up to now l am struggling financially when teletext are holding my £3699 .00 Of my hard earned money I will be liaising with various Media if my money is not refunded to create awareness to the others who might think of booking with them Please refund my money”

Helpful Report

Posted 4 years ago

Hi Jane Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly. This is still an extremely busy time for us and your patience is very much appreciated at this time. Thanks Richard

Posted 4 years ago

“I booked a holiday last year to fly in April this year, it got cancelled because of COVID. I refused a credit note and have sent numerous e-mails to which I get the standard response. I am still waiting for a refund for my flights booked with Ryanair who refunded Teletext on 24 July, I have confirmed this with Ryanair and Teletext are still holding my money and now don't answer my e-mails. It is a disgrace they have my money and will not repay it to me. I will never use them again and I have complained to both the CMA and ATOL about them.”

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Posted 4 years ago

Hi Steve We are sorry to read your review. In order for us to look into this further please can you provide us with your TT booking reference number and we will arrange for a member of our team to contact you directly. Thanks Holly

Posted 4 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Teletext Holidays Reviews