Teletext Holidays Reviews

Name: Teletext Holidays
Address: 71-75 Shelton Street, London, City of London
Rating: 2.54

2.5 Rating 1,835 Reviews

39 %

of reviewers recommend Teletext Holidays

Company Reviews

Metrics

Info

2.5

Based on 1,835 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Teletext Holidays:

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Teletext Holidays (trading as teletextholidays.co.uk) is under the new ownership and management of Teletext Travel Ltd, having acquired the necessary intellectual property (IP) from the liquidators of the former owners Teletext Ltd. As an independent entity, we want to clarify that we have no affiliations with the previously known Truly Travel Ltd or Teletext Ltd, both of which entered liquidation in 2021 and 2023, respectively. Following their liquidation, they were acquired by Teletext Travel Ltd.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and polite staff. Thank you for sorting out my holiday.”

Helpful Report

Posted 1 year ago

Hey Maya, Thank you for sharing your review! We're happy to learn that our agents provided you with a great service and assisted in finding the best holiday option for you. Your feedback serves as a great motivation for our sales agents and we thank you for taking the time to share your happy experience. We hope you have a fantastic holiday and look forward to helping you book your next adventure. Thanks again Belle

Posted 1 year ago

“Very good prices spoke to a few agents and each time was happy with the service received Christopher who booked my trip was very knowledgable and patient he also went through all the details to make sure all correct and that I understood thank you. So far all good and would recommend teletext will review again once I am back from our holiday”

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Posted 1 year ago

Hey Fifi, Thank you so much for your kind words, we’re pleased to hear you had a great experience and Christopher was able to book your holiday to your satisfaction. .It’s wonderful to know we met your expectations. We would like to extend a heartfelt thank you for booking with us and we are thrilled to be a part of your travel plans! Here’s to making lots of happy memories on your holiday. Thanks again Belle

Posted 1 year ago

“I recently called to book a holiday to Antalya with my family, including my young kids, and I couldn’t have been more impressed with the service I received. I was looking for a hotel with a waterpark for the kids, and Dacey, who helped me, was incredibly knowledgeable and went above and beyond to find the perfect place. She recommended a fantastic family-friendly hotel with a waterpark, which was perfect for our 3-year-olds, and the price was good and in our budget. I’ve always used Teletext Holidays before COVID, and it’s great to see they’re good. Highly recommend them for anyone looking to book a holiday!”

Helpful Report

Posted 1 year ago

Hey Kelly, Thank you for your kind words! We're glad to hear that Dacey helped you find the perfect holiday package. It’s wonderful to know that we met your expectations. Your feedback serves as a great motivation for Dacey and all our sales agents and we thank you for taking the time to share your happy experience. We hope you enjoy every moment of your holiday and thanks once again for your feedback. Belle

Posted 1 year ago

“The worst. Richard Solomon lied to us about baggage allonces AND about the hotel. Never again.”

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Posted 2 years ago

“Money taken and no holiday booked! I rang teletext holidays with the intention of booking a summer holiday. I went through a couple of hotels and flights I was interested in with the operator. I was sent 3 emails confirming the names of passengers, DOB & flight times. I then paid the deposit for the holiday agreed and flights, incl' transfers and baggage. I was informed once this was done and paid I would receive all the booking confirmation through email. Then the operator informed me he would end the call and send everything through ASAP, at this time it was 8.30pm and they closed at 10pm - I was told this would arrive before the close of business that day. Nothing arrived so I called them the next morning, when I was informed someone would call me back. That afternoon the same operator (Krishna) I had spoke to, to make the booking called me and said that the flights hadn't been confirmed so no booking was made and this was only a booking code whilst flights were released. I said that this was not the case as he had already emailed me the flight times and I was not satisfied with this. I either want the holiday booked or a refund. He informed me he would get onto the booking and call me back. 8pm that evening again I had heard nothing, nor received an email so called again. I was told the booking wasn't made so I insisted I wanted a refund and was put through to another department. I was asked to give sort code & account number for refund and told this would take 3 days, despite paying by card. I also asked for an email confirming the refund was made. Again nothing. 5 days later - no refund or email. I have called teletext holidays 2/3 times daily and are constantly informed the email will be sent and yet still no refund or email! Going forward, I have contacted my bank to gain the money back, who will claim this back from teletext holidays. Disgusted at their lack of support and service and will never use again.”

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Posted 2 years ago

“TT797729 Refund the money”

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Posted 4 years ago

“Never book with these they rob you take your money and do not refund”

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Posted 4 years ago

“I have been waiting for my refund for nearly 3 years now this is a joke all they do is give me fake dates and nothing eslse now the phone numbers dont even work”

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Posted 4 years ago

“My holiday was cancelled in May 2020. It is November 2021 and I am still waiting for my refund. Every time I call them, they would give me false hope with a fake date of when I can expect my refund just to get me off the phone. Now I hear they have liquidated and closed down. I do not have any hopes of ever getting my refund despite being "ATOL Protected"”

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Posted 4 years ago

“They still owe my refund from March 2019. I haven been lied to numerous times and will never use them again as they do not have any customer care.”

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Posted 4 years ago

“Please please never book with these robbing scumbags they cancelled my holiday through COVID and said I would have a full refund but never had it back. They don't pick up the phone but now I hear they have gone bust.”

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Posted 4 years ago

“AVOID. Waiting months for a refund for a cancelled holidau due to COVID. Every time I call, they lie and tell me it'll be a week, and nothing. These people need to go bust and never work with people again.”

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Posted 4 years ago

“Still waiting for the rest of my refund after 2years.do not book a holiday with these robbing scumbags . discussting.”

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Posted 4 years ago

“Teletext are not refunding my holiday money I’ve been waiting a year to keep misleading me and now I can’t contact them as they close down or something”

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Posted 4 years ago

“So glad this company are out of business now, worst company I have ever dealt with they still own refunds to me and countless others but at least they cannot trade going forward, I may not ever get my money back but it is some comfort knowing that these cheats and liars are out of a job.”

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Posted 4 years ago

“Don't use this company!!! Don't use this company!!! They overcharged us £90 and failed to book our transfer from corfu airport so left standing there for an hour after rang emergency number there was no answer. Ended up getting an taxi to the hotel same the way back. Ringing them is not really an option as they pass you from one department to another leave you on hold each time and then even cut you off. This company will go bust soon! It has to! Beware!!!”

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Posted 4 years ago

“Absolutely disgusted, booked a holiday to spain and paid the holiday in full, only to find the next morning they had took a further £387 allegedley for Jet 2 hols, and a further £179 to ryanair, non of which had anything to do with our holiday. I complained to their customer service who seemed to find it amususing, firstly stating my card was at fault, then admitting it was the fault of teletext hols and the monies would be put back into my account straight away, then it was going to be 7 days. That was 18th september. Ive since rang and emailed ryanair,jet2 and teletext hols, all to no avail. I personally wouldnt recomend teletext holidays to sell me a bus ticket to my nearest village.”

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Posted 4 years ago

“Left us stranded with a 9 month old baby at the airport in crete. Never arranged for return journey so the same happened on the return journey. Took weeks to get a response. Promised refund - Never received. WORST provider ever.”

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Posted 4 years ago

“I am wait since December 2020 for a refund on my holiday and I have still not received it now October 2021”

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Posted 4 years ago

“Bad company owe me money,which has been ongoing for some time. Going to small claims Court anybody know the best address for me to out on the writ?”

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Posted 4 years ago

Teletext Holidays is rated 2.5 based on 1,835 reviews