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TechSilver Reviews

4.8 Rating 1,202 Reviews

97 %

of reviewers recommend TechSilver

Company Reviews

Product Reviews

4.8

Based on 1,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

TechSilver 5 star review on 10th March 2022

TechSilver 5 star review on 11th January 2022

TechSilver 5 star review on 29th November 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 8th October 2021

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t recommend the granpad more highly ! It was an absolute Godsend for my mother in law during her time of need. Living overseas it was a vital link for us and her. During Covid and all the terrible restrictions it was invaluable. We could talk daily and observe what was going on and how my mother in law was. Our family lives all over the world and I couldn’t believe how clear the reception and picture was from wherever anyone contacted her. So user friendly especially for someone who had never used a smart phone, iPad or computer . Nuala helped us set it up initially and was always there to lend a hand. If for any reason my mother in law hadn’t charged the granpad or put it back in its doc I was immediately alerted. So the service was impeccable and Nuala delightful, kind, efficient and caring. The same efficiency applied when my mother in law passed away and we had to cancel the granpad. An email came straight back cancelling our prescription and with condolences. I really cannot recommend this product enough and the team working to make it so efficient . The moments we have shared together as a family have been priceless as well as all the lovely pictures we were able to send . These were of immense comfort to my dear mother in law. In truth a real Godsend!”

Hello Caroline, Thank you so much for your 5* review. It's so inspirational to read that we were able to help make those precious moments with your mother-in-law even more wonderful, especially considering she is not so tech-savvy. The goal of our customer service team is to make sure that all our customers have the best experience possible. We hope you have a great day and week ahead of you!

“TechSilver were so easy to deal with, from selecting the right product, following the video instructions and successfully setting up the tracker. I'm not confident with new tech but my mother in law needed this and it's made a huge difference to her independence and our peace of mind. I'd previously bought a Granpad with excellent service so very happy to use TechSilver again.”

Hi Carole, Thank you so much for your 5* review. We are glad that you are able to provide your mom a certain Independence and peace of mind. Thank you once again for your order, and we hope you have a great day ahead of you.

“It was ideal. My old screen protector had developed cracks so needed replacing”

Hi Virginia, Thank you so much for your 5* review. It is great to hear that our product was ideal for you. Hopefully it will not need replacing for a long time. Have a great day ahead of you!

“Fast and eficiant sevice. Shame they use the post office thourgh, had to wait a week for next day delivery. delivery”

Hi Anthony, Thank you very much for the 5* review. We do apologize about the delay with the delivery due to the post office strikes. Rest assured, we are doing what we can to get our customer's orders as quickly as possible. We hope you have a great week ahead of you.

“I ordered a personal alarm for my mother, the equipment arrived really quickly. The customer service is second to none, all communication with Techsilver has been dealt with immediately and with compassion. The whole process was smooth and the aftercare has been excellent. I would recommend this company to anyone. Thank you for all up your help.”

Hi SL, Thank you very much for your 5* review. It's always great to see that we are making your life easier through your mother's device. Our team is more than happy to be there to assist you in any way we can. We hope you have a safe and happy holiday season!

“Has helped us ensure our friend is safe .can monitor his movements and speak to him to reassure him when he wanders”

Hello, Thank you very much for your 5* review. We recognize that taking care of a loved one is a full time job. It's always good to hear that we do help out, especially when he wanders. We hope that you have a happy and safe holiday season!

“Miles at Techsliver was really helpful, as pre order, I emailed asking to ensure that the keyboard was not a monster one (which it is not). Excellent service.”

Hello Lee, Thank you very much for your 5* review. Miles and the rest of the team here are always striving to give the best service possible to all our customers. We are glad to hear that you were able to stay away from one of those monster keyboards because of us. Have a happy holiday season ahead of you!

“Hi, the keyboard is amazing but the mouse is not working.”

Hello Mandy, Thank you very much for your 5* review. While we are happy to hear that your keyboard works great, we are concerned about your mouse not working. If you like to work with us in trying to get your mouse working, simply contact us over the phone at: 03300 10 14 18, or email us: hello@techsilver.co.uk Stay safe and we hope to hear from you.

“THE PRODUCT LIVES UP TO THE DESCRIPTION OF PRODUCE AT THE POINT OF SALE”

Hello John, Thank you very much for your 5* review. It's always great to hear that your device meets your expectations, and that it hopefully do so for years to follow. Have a wonderful weekend ahead of you!

“TechSilver gave excellent service. They were available when I needed them and not talking to a computer made my inquiries easy to be dealt with.”

Hi John, Thank you for your 5* review. Rest assured that we are always doing the best we can for all of our customers. We hope you have a happy week ahead.

“Tech silver couldn't have been more helpful. Quick, courteous and sympathetic to my problem (not their fault) and Miles went above and beyond to give advice. Would highly recommend. Anne Collinson”

Hello Anne, Thank you so much for your 5* review. We are always striving to give the best experience to all our customers. We will forward your feedback to Miles and let him know what you thought of his handling of your situation. Have a great day and stay safe!

“I bought a Flipper tv remote for my mum who has dementia. 6 clearly labelled buttons! Fantastic. Mum has to have freesat as she cannot get terrestrial tv. I’ve programmed in the tv and satellite box very easily. Fantastic!”

Hi Brenda, Thank you very much for your 5* review. We are happy to hear that you were able to program the remote easily, and now your mum can enjoy her favorite shows. Stay safe and have a great weekend ahead!

“Ordered 2 USB cables and got them next day. Great”

Hello Graham, Thank you for your 5* review! We are always striving to give all our customers fast and efficient service. Have a nice day!

“My mother has Alzheimer's and vascular dementia. She has always been a walker and now seems driven to go walking at least once a day but, sometimes, several times in a day. Sadly, she can no longer find her way home and the pendant tracker has proved invaluable in keeping her safe and locating her. We use it in conjunction with a camera on her front door and when we are alerted to her leaving the house activate the tracker to 1 minute. This affords us the ability to see exactly where mum is. We can give her the opportunity to walk for a while before picking her up. Mum does not tire when walking and without the tracker she could not be allowed to go walking as she would simply walk and walk and walk and we wouldn't have a clue where she was. Mum requires tremendous support in all aspects of daily living but the tracker allows her some independence and the freedom to enjoy being out in the fresh air walking and this fulfils the drive in her "to be somewhere/go home" for the duration we can let her walk. It is also brilliant being able to ring the tracker, once when we hadn't realised she had gone out we rang the tracker and we were able to speak to a concerned member of the public who had come alongside her and arrange to get her home safely. When contacting TechSilver I have received a first class service and they have been extremely helpful and given useful advice about the updated version of the particular tracker we have for mum. The only negative to her current tracker is the charging portal, which can be fiddly. However, TechSilver have addressed this issue in the updated model. As a family we highly recommend TechSilver and the trackers they offer. Caring for mum is difficult enough but, without the tracker, it would be impossible to give her that little bit of independence and freedom and she would have to go into a care home. Mum's needs are quite extreme but a tracker would bring peace of mind and reassurance where a person is just starting to have problems with their memory. We have recommended the tracker to several people and wouldn't hesitate to continue to recommend it to anyone considering using one.”

Hello! Thank you very much for your 5* review. It's so good to hear that one of our devices allowed your mom to continue with her love for walking and the outdoors. We know that taking care of a loved one like your mom is a full time job, and it's never easy. But having the peace of mind that she is safe and not in any danger is something to cherish. Our team will always do our best to assist you should you have any problems or issues in the future. Have a happy and healthy weekend ahead!

“Got this for my mum who lives on her own and has dementia, she has wandered a couple of times in the past. I have the tracker attached to her keys which she always takes with her. The app is easy to set up with helpful videos. I got the long life battery tracker which lasts about 2 weeks with the tracking mode set to refresh every 1 minute. I like the geofence set-up, so if my mum goes out of this, I get a notification.”

Hi Sally, Thank you so much for your 5* review. We are glad to see that our tracker, paired with the geofences you have set up, has given you a dependable way to keep track of your mum. We hope you have a nice day!

“It has given me peace of mind.”

Hi! Thank you for your 4* review, and its so good to hear that the device gives you the peace of mind you need when it comes to down to your loved one. If I may ask, what is it that we could have done better to earn a 5* review from you? Hope to hear from you soon and have a great day ahead!

“Works well though having some problems with length of battery life. Will check Q&A when time allows.”

Hi Pauline, Thank you for your4* review. Besides the battery life issue is there anything else we could have done to earn your 5* review? If you are having problems with the battery life, some settings can be changed to lengthen the time between charges. Such as changing the time between updates from one minute to 10 minutes. If you have any questions about your device feel free to contact us, we're here to help! Have a great weekend ahead of you!

“It may just be our local area, not TechSilver, but the information on the device's position seems very slow coming through much of the time. It will.probably work better in one minute update mode instead of ten minute. The problem then is that the battery drains rapidly. The phone and emergency button work very well.”

Hello Ian, Thank you for your 4* review. We are glad to hear that both the phone and the emergency button are working well for you. You are correct that the 1-minute setting will drain the battery faster than the 10-minute setting, but the upside is the device will update quicker. What we can advise is to keep the device on the 10-minute setting while at home and then change to a 1-minute setting once it is out and about. This way you can save battery and have the device track faster when needed to. Hope these tips help! Have a great day!

“An excellent bit of kit - not just for the visually impaired, but for people like me with fingers too big to type on a Mac keyboard.”

Hi Mike, Thank you for your 5* review. We know all too well about having big fingers and know what you're going through. We're glad to hear that the keyboard is working out for you. Have a great rest of the week!

“Have only had my device for a short time, but has already helped me find my husband ( who has dementia). He is less able to use his mobile phone, so this is much easier for him to call for help or for me to talk to him. Has put my mind at ease if he wanders off. Help centre is helpful , polite and friendly”

Hello, Thank you for the 4* review. We understand that caring for your husband is a full time job and we are glad that the tracker helps to put your mind at ease when he wanders off. We would like to also like to take this time to ask if there is anything else we could have done for a 5* review? We are always looking for ways to improve. Have a great day!

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TechSilver is rated 4.8 based on 1,202 reviews