TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy, helpful service. I am awaitinbg a reply as my new keyboard does not work on Mac despite my efforts to eliminate refereences to US. I have offeered to buy a more expensive model I can use stri]aight away.”

Helpful Report

Hi David, Thanks for the positive feedback on our speedy and helpful service. Kindly get in touch with our support team if you need further assistance to resolve any issues. We're here for you!

“Purchased a keyring/necklace tracker for my husband who has dementia. Having used it for around 10 days I decided that he would be better with the waterproof tracker. I phoned TechSilver and explained the situation. An exchange was easily arranged and a couple of questions answered immediately. I have already used the tracker when my husband got lost on a walk and this gives me more peace of mind and him more independence.”

Helpful Report

Hi Margaret, Great to hear from you! Thanks for sharing your journey with our keyring/necklace tracker. We're thrilled we could help with the exchange, and it's genuinely heart-warming to know the waterproof tracker is making a positive impact on both your peace of mind and your husband’s independence. If you ever need assistance or have more stories to share, we're here for you!

“Bought a tracker for my mum which has been an absolute god-send! We can keep an eye on her movements as she goes about her day and the app let's us know when if she leaves home when she shouldn't. It's given her more independence and gives my sister's and I peace of mind to sleep at night!”

Helpful Report

Hey Mike, Thanks a bunch for sharing! Thrilled to hear the tracker's a game-changer for your mum, bringing independence and peace of mind. If you ever need anything, we're here for you!

“Bought a personal tracker for my wife who has dementia. Mostly excellent customer service. Tracker looks great quality and is waterproof. However: Very expensive: the £164 is cheap but £15 per month for connection to mobile network. I only pay £10 pcm for my SIM only mobile contract! This is clearly aimed at rich people to whom money is less of a concern. Also, the idea that someone with dementia (generally) can easily hold a two way conversation with the device is a bit of a joke. My wife is only in the early stages but she kept frgetting to keep the button pressed for 3 seconds, held it (naturally) by the edges, thus blocking either the microphone or speaker or both, and when she couldn't qute hear properly, she pressed the button again, thus cutting us off. Even with an able bodied person a conversation is difficult with any sort of backgound noise. It isn't able to recognise an answerphone machine (like many phones) and so when dialing to the emergency contacts, stops at the first even if they don't answer (btw disabling your answerphone has to be done by your phone provider and so is semi-permanent). Only works on 2G so won't work in USA and many oher countries around the world (but Europe in OK). In the end I bought from GPS Bob, this tracker doesn't have two way conversation (just an sos button to one contact) but was only £230 and no other fee for 5 years and it works all over the world (2 and 4G). 5 years of TechSilver would cost £160 + £15 x 12 x 5 = £1,285! I really wanted to buy from TechSilver becasue they seemed nice and are local to me (Nottingham) but £230 versus £1,285 ....no-brainer!!!! I said mostly good customer service because Aron was brilliant until I said I wanted to return the tracker and then he clearly didn't want to know me, and even though I reminded him that I paid £10 extra for a lanyard, this £10 wasn't refunded (and btw, I thought £10 for a cotton lanyard was a bit mean). Good luck TechSilver.”

Helpful Report

“A very well thought out piece of kit! My dad (86)has dementia and can't cope with a mobile phone and gets lost, particularly in the dark. This device means we can track him, call him and he can call us in an emergency, all very simply. Added to his keyring, it is discreet and he automatically takes it with him when he picks up his keys. The way it recharges is also manageable for him and he can do it without removing from his keyring. The set up videos have been very helpful. Altogether a great device that's saved us alot of worry. Thank you.”

Helpful Report

Hi there, A massive thanks for sharing your experience! Your words really hit home, and we're thrilled to be part of making things easier for your dad. The fact that it's helping out and keeping things stress-free means the world to us. We're here if you ever need anything else. Your feedback is gold to us! Cheers,

“We were unsure which pendant to get for our mother and the first one worked fine, but wasn't what we needed. There was no bother sending it back and getting a refund. The waterproof pendant we subsequently bought is perfect, does everything we need it to and our mother who is 92 can use it easily. The set up video is a great idea, rather than reading through long manuals. The staff were brilliant answering all our questions and keeping us in the loop. Thank you TechSilver team! John & Melody Lipscombe”

Helpful Report

Hi John and Melody, Thank you so much for your 5 star review! We're glad to hear that you were able to find the right device for your needs and that it was helpful for you both. Wishing you a very happy new year!

“We originally bought the pendant tracking device for my mother to replace another system that didn't work well. The device looks very neat but we were disappointed, as the battery drained rapidly so that it stopped working mid afternoon after an overnight recharge. It then stopped picking up my mother's location even when charged. The emergency call system is good & worked well but the button on the device is small and fiddly, difficult for my mother to use. The charging port is also small and awkward to use, especially if you are older or have arthritis. Techsilver were very easy to contact by phone and very helpful in response to the issues I raised. After some discussion they upgraded my mother's device to the larger waterproof version. This has a much easier to use charger, and the SOS button is clearly marked in red and easy to use. The charge lasts much longer & the tracker works well. I would recommend the waterproof version as an all round improvement over the smaller pendant.”

Helpful Report

Hi Bryony, Thanks a ton for sharing your experience with us – we truly appreciate your feedback. We're sorry to hear about the initial challenges with the smaller pendant, but we're glad we could work together to find a better fit. It's awesome to hear that the upgraded waterproof version is ticking all the boxes! We've taken note of your comments on the charger, button size, and the overall user-friendliness. Your insights are invaluable and help us enhance our products. If there's anything more we can do or if you have further thoughts, feel free to reach out. We're here for you! Thanks again for choosing Techsilver.

“great service”

Helpful Report

Hi Robert, Thank you for taking the time to leave us 5 stars! We're glad we were able to help :)

“unfortunately had to return this and had no difficulties in doing that customer service was great and easy to deal with”

Helpful Report

Hi James, Thank you for taking the time to leave feedback! We're glad that our customer service team were able to help with your return so efficiently. Wishing you all the best.

“Just perfect from ordering to receipt. Very efficient. And the motion lights are a real blessing in caring for my husband who is elderly and very ill. This review comes with a big "Thank You" and a strong recommendation.”

Helpful Report

Hi Brenda, Thank you for your lovely words! It's lovely to hear that our product is able to help you and your husband. We really appreciate the recommendation and wish you both all the best.

“The player itself looks really good and the preloaded music sounds great but it only takes MP3 files and they are quite hard to get hold of. Neither Audible nor iTunes have files that can be used. We could only find one source where we could buy any content and very little choice. We were intending on down loading short stories for my blind mother with dementia to listen to. The man in technical support at TechSilver was very nice but totally unhelpful. He had no suggestions on where to buy any nor made any effort to look into it and call me back. I called twice for help but apart from saying that he thought iTunes files could be converted but he didn’t know how, he really was neither technical nor supportive. 😂 sorry - nice product but the formatting is not ideal.”

Helpful Report

“Early days but so far Mum is using and very pleased.”

Helpful Report

Hi Jillian, Thanks for taking the time to leave a review. Please could you let us know what we could have done better to receive 5 stars from you? Many thanks.

“Video tutorial very good. Order dealt with quickly and efficiently.”

Helpful Report

Hi there - thank you for taking the time to leave a review! We're glad you found the video set up guide useful. Have a lovely week!

“lasts only 48 hrs. Tracker only worked once”

Helpful Report

“Set up a as excellent and easy using your video set up guide thank you. Only issue I have is that when I first opened the charging point the silver cover came off.”

Helpful Report

Hi Margaret, Thank you for leaving us a lovely review! It's great to hear that the tracker worked so well for you, and I'm sorry to hear about the charging port cover. All the best.

“Very easy to use and accurate.”

Helpful Report

Hi Keith, Thanks for your great review! We're glad we could help. Have a great week!

“Once I understood how it works properly after contacting support team all good”

Helpful Report

Hi Lynda, I'm thrilled to hear that things are all good now! It's fantastic that our support team could assist you in understanding how the GPS tracker works properly. Your satisfaction is our top priority, and we'd love to hear your thoughts on what we could have done to earn a 5-star rating from you. Your feedback helps us continually improve our services. If you ever have more questions or need further assistance, feel free to reach out. We're here for you!

“The delivery, the advice has been really good . Thanks”

Helpful Report

Hi Alan, Thanks for leaving us 5 stars! We're glad that our customer support team have been able to advise you so well. Have a lovely week.

“Very helpful and good service. Excellent products for the visually impaired.”

Helpful Report

Hi Douglas, Thank you for leaving us a 5 star review. We focus highly on our customer service and it's great that you find this to be the case. Have a lovely week :)

“Very easy to set up and my dad feel comfortable with it having dementia and he can use it easily it is very discreet”

Helpful Report

Hi Janette, Thank you for leaving us 5 stars and are happy that the product is working so well for you both. Have a great week.

TechSilver is rated 4.8 based on 1,200 reviews