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TechSilver Reviews

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

Company Reviews

Product Reviews

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

TechSilver 5 star review on 10th March 2022

TechSilver 5 star review on 11th January 2022

TechSilver 5 star review on 29th November 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 26th October 2021

TechSilver 5 star review on 8th October 2021

177

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother has dementia and I saw this device on the Alzheimers UK website which recommended it. I had a couple of questions which i submitted via the website on a Sunday afternoon.They were answered within a couple of hours, great customer service. I then ordered the tracker the same evening, the order process is easy to follow and the updates received explain the process very well. The order was confirmed and dispatched on the Monday and i received it on the Tuesday. The video sent in a email to show how to set the device up is clear,easy to follow and very professional. The device is now in use with my mother so the family can see where she is at all times of the day to ensure her safety if she goes on a walkabout. All in all this is a good product,the order process is smooth and the customer service/backup is great (other companies could learn a lot from TechSilver). I highly recommend this product.”

TechSilver 5 star review on 16th August 2020

Helpful Report

Hello Stephen, Thank you for taking the time to leave us such a glowing review. We are delighted that you are happy with the GPS Tracker Pendant/key-ring and our service. Stay safe.

“really effective system - and the long battery life was very helpful”

“I was very pleased with the keyring tracker I purchased for my uncle who has dementia. Unfortunately, after a couple of months, my uncle had to go into a care home. I contacted TechSilver who very kindly waived the 30 day notice. So very helpful.”

Hi there, Thank you for sharing your experience with us. We're glad to hear that the GPS Tracker provided some peace of mind for you and your family during that time. We understand that circumstances can change, and we're always here to assist however we can. If you ever need anything else or have any questions in the future, please feel free to reach out. We're here to help!

“We had a tracker from Quicksilver for my elderly, demented Mum and found it very useful. It was easy to use and fairly quick to charge. Mum has now had to move into a care home and I was delighted at the promptness of their reply to my messsge asking to cancel our subscription. Highly recommend 😁”

Hi Kathleen, Thank you for taking the time to share your experience with us. We're delighted to hear that the tracker was beneficial for your elderly mum and that you found it easy to use. Providing prompt and helpful service is a top priority for us, so we're thrilled to hear that our team responded promptly to your request. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your recommendation. Thank you again for choosing us!

“Was very efficient and trouble free,removed a lot of anxiety ,sadly no longer needed Thanking you very much.”

Hello there, We're delighted to hear that our product helped alleviate anxiety and provided peace of mind for you. We're grateful for the opportunity to have been of service. If you ever require assistance in the future or have any questions, please feel free to reach out. Thank you for choosing our product.

“We were very happy with the product but unfortunately my mother ended up too ill and we had to get her 24hr care in a home so no longer required it”

Hi there, Thank you for sharing your feedback with us. While we're glad to hear that you were happy with the product, we're sorry to hear about your mother's health situation. We hope she receives the care and support she needs in her new environment. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.

“Bought this for my Brother who has Downs Syndrome and onset Dementia Ordering was quick and easy and the video sent explaining how to set up was easy to follow. It works well and we all feel happy that we always know where he is and can track him if he decides to wander off Great customer service”

Hi there, Thank you for sharing your experience with us! We're delighted to hear that you found the ordering process as well as the set-up video quick and easy. And it's wonderful to know that the tracker is working well for your brother and providing peace of mind for your family. Also, we're so glad to hear that you've had a positive experience with our customer service team. If you ever need further assistance or have any questions, please feel free to reach out. Thanks again for choosing our product!

“The team have been quick to respond and as a customer you are made to feel valued and nothing seems to be any trouble. Larger companies should stop and reflect on this customer service this company delivers 10/10”

Hello Karen, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've had such a positive experience with our team. Providing excellent customer service is something we strive for, and it's wonderful to hear that you feel valued and supported as a customer. We truly appreciate your recognition and recommendation. If there's anything else we can do for you, please don't hesitate to reach out.

“Very helpful staff and simple to use device”

Hi there, Thanks for sharing your experience! We're thrilled to hear that you found our staff helpful and the device easy to use. If you ever need further assistance or have any questions, don't hesitate to reach out.

“This has been a wonderful service. I purchased a GrandPad and a subscription from TechSilver for a great aunt and, although not particularly computer savvy, she loved being able to see everyone's photos uploaded and used it as a telephone to call her friends. Sadly she has lost her sight not and is unable to use it. The best thing though is how simple and straight-forward it was to buy the tablet and to set up with TechSilver. And their support has been fantastic.”

Hi there, It's fantastic to hear that your great aunt found joy in using the GrandPad to stay connected with loved ones. We're really pleased that our service made the whole process easy for you. We're sorry to hear about your great aunt's sight, but we're grateful for the opportunity to have supported her journey. If there's anything else we can assist you with down the line, feel free to reach out!

“Very helpful and informative Sorted put my problems when I need assistance”

Hi there, We're delighted to hear that our support team was able to assist you effectively and provide the information you needed. If you ever have more questions or need assistance in the future, don't hesitate to reach out.

“We have purchased a Waterproof tracker for a neighbour with dementia who we are caring for. The tracker has been invaluable for our peace of mind, to know where he is and enabled us (and the police) to pick him up when he has wanderered out and become lost. Sometimes there seems to be a glitch with the gps in that it shows him being out when he has returned but we have been able to understand that because it's not showing him walking around. Customer service has been excellent, replies to emails within hours. A wonderful device, we are so glad we bought it. Thank you”

Hi Judith, Thanks a bunch for sharing your experience with the Waterproof tracker! It's fantastic to hear that it's been invaluable in keeping your neighbour safe. Your peace of mind and the ability to locate him swiftly are truly significant. We've noted your feedback on the occasional GPS glitch, and we're actively working to refine our devices for a more seamless experience. It's wonderful that our customer service has been able to assist you promptly. If there's ever anything else you need or any questions you have, feel free to reach out. We're here to help!

“Wonderful service. so goog to be able to talk to a person and not have to communicate with a machine. The keyboard makes it so much easier for my husband who is partially sighted. I'm sure we will come back for future purcheses”

Hi there, Thanks a bunch for sharing your positive thoughts on our service and the keyboard! We're thrilled to hear it's making a difference. If you ever need more assistance or have feedback, feel free to reach out.

“I bought two to light up dark areas at night. They are excellent providing just enough light.”

Hi there, Thanks a bunch for your feedback! We're delighted to hear that the lights you purchased have been excellent in providing enough light for dark areas at night. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. Thanks again for choosing us!

“I recently purchased the Waterproof tracker what I can I say ! It's perfect for what I need to have peace of mind when my husband is out on his walk, the tech team are very good and helpful with anything you're not sure of. I would definitely recommend this tracker”

Hi Charlotte, Thank you so much for sharing your positive experience! We're thrilled to hear that the Waterproof tracker has provided the peace of mind you were seeking when your husband is out on his walk. It's fantastic that our tech team has been helpful in addressing any uncertainties. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. Thanks again for recommending our tracker!

“My Dad has failing eyesight and diabetes, so numb fingers. The black on yellow keyboard has large keys and is far easier for him to read. He is thrilled. Thank you.”

Hi Melanie, Thank you so much for sharing your experience! We're thrilled to hear that the keyboard with large keys is making a positive impact on your dad, especially considering his failing eyesight and diabetes-related challenges. It's great to know he's thrilled with it. If there's anything more we can assist you with or if you have further feedback, feel free to reach out. We're here for you!

“Purchased a keyring/necklace tracker for my husband who has dementia. Having used it for around 10 days I decided that he would be better with the waterproof tracker. I phoned TechSilver and explained the situation. An exchange was easily arranged and a couple of questions answered immediately. I have already used the tracker when my husband got lost on a walk and this gives me more peace of mind and him more independence.”

Hi Margaret, Great to hear from you! Thanks for sharing your journey with our keyring/necklace tracker. We're thrilled we could help with the exchange, and it's genuinely heart-warming to know the waterproof tracker is making a positive impact on both your peace of mind and your husband’s independence. If you ever need assistance or have more stories to share, we're here for you!

“Bought a tracker for my mum which has been an absolute god-send! We can keep an eye on her movements as she goes about her day and the app let's us know when if she leaves home when she shouldn't. It's given her more independence and gives my sister's and I peace of mind to sleep at night!”

Hey Mike, Thanks a bunch for sharing! Thrilled to hear the tracker's a game-changer for your mum, bringing independence and peace of mind. If you ever need anything, we're here for you!

“A very well thought out piece of kit! My dad (86)has dementia and can't cope with a mobile phone and gets lost, particularly in the dark. This device means we can track him, call him and he can call us in an emergency, all very simply. Added to his keyring, it is discreet and he automatically takes it with him when he picks up his keys. The way it recharges is also manageable for him and he can do it without removing from his keyring. The set up videos have been very helpful. Altogether a great device that's saved us alot of worry. Thank you.”

Hi there, A massive thanks for sharing your experience! Your words really hit home, and we're thrilled to be part of making things easier for your dad. The fact that it's helping out and keeping things stress-free means the world to us. We're here if you ever need anything else. Your feedback is gold to us! Cheers,

“We were unsure which pendant to get for our mother and the first one worked fine, but wasn't what we needed. There was no bother sending it back and getting a refund. The waterproof pendant we subsequently bought is perfect, does everything we need it to and our mother who is 92 can use it easily. The set up video is a great idea, rather than reading through long manuals. The staff were brilliant answering all our questions and keeping us in the loop. Thank you TechSilver team! John & Melody Lipscombe”

Hi John and Melody, Thank you so much for your 5 star review! We're glad to hear that you were able to find the right device for your needs and that it was helpful for you both. Wishing you a very happy new year!

“great service”

Hi Robert, Thank you for taking the time to leave us 5 stars! We're glad we were able to help :)

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TechSilver is rated 4.8 based on 1,200 reviews