K&B Audio Reviews

Name: K&B Audio
Address: Unit P1, Pegasus Building, Daedalus Drive, Lee-On-The-Solent, Hampshire
Rating: 4.93

4.9 Rating 2,760 Reviews

99 %

of reviewers recommend K&B Audio

4.9

Based on 2,760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About K&B Audio:

We help with home audio products designed to make the most of your kitchen & bathrooms. Our ranges include radio systems, ceiling speakers and much more!

Visit Website

Phone:

02393190955

Email:

sales@kbaudio.co.uk

Location:

Unit P1, Pegasus Building,
Daedalus Drive,
Lee-On-The-Solent
Hampshire
PO13 9GX

K&B Audio 5 star review on 14th June 2025

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found site very easy to use allso received the order we placed very quickly”

Helpful Report

Posted 3 months ago

“Paid for next day delivery only to be told they don’t deliver on Sundays after I paid for next day delivery The product received was badly scratched and chipped I have been requested to return product then I they will submit a new item why should I have to return the item first surely a new item should have been sent immediately as this was a birthday gift. I was told to take the item to a post office or similar I’m disabled don’t drive and cannot carry the weight alone of this large and heavy record player and speakers Very poor customer service”

Helpful Report

Posted 3 months ago

Hi Pam, Thanks for your review. Sorry to see that the speaker had a minor chip on it, we immediately issued a pre-paid returns label to get the item back for a full replacement for you. We can't simply send a replacement without requesting the defective item back unfortunately, but I can see the matter was dealt with very quickly and efficiently. If you are unable to get to a drop off point then we can arrange a one-off collection from your home as a gesture of goodwill however, looking at the email chain, we were not made aware of any issues. Regarding the delivery, you ordered on Sunday 16th March, the website and checkout stated the delivery date of Tuesday 18th, which it was delivered on as you had selected next working day, we do not ship on Sundays unfortunately. Kind regards, Craig.

Posted 3 months ago

“Product as described, Dispatch time was great but FedEx messed around for several days. -1 star for using fedex.”

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Posted 3 months ago

“Good product great service”

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Posted 3 months ago

“"What do you buy a man for his seventieth birthday?" This was the dilemma facing my wife of 40 years. I too was a little stumped when she asked. But then remembered my collection of vinyl that has sat, unplayed, for decades in my study. "I'd like a record player!" To be honest, the prospect of venturing back into the world of vinyl was a bit daunting. Especially given the vast array of equipment of offer. Fortunately, I discovered K&B Audio. I started with the 'Find your perfect timetable' and after examining the various options opted for the Audio Technica LP60X-BT turntable and Edifier R1280DB Active BT speakers. Placing the order online was simple and straight forward and the kit was delivered on time. I am now receiving additional emails from K&B providing valuable information on how to set up the system and how to clean and maintain the vinyl itself. This might sound a little over the top to you regular users. But to me, returning after a gap of several decades, this is invaluable So, am I happy with the service provided? Absolutely. Would I recommend K&B Audio? Yes, in fact I already have. How do I feel about being reunited with my vinyl collection? Over the moon. Literally transported back to my youth.”

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Posted 3 months ago

“Excellent service promptly dispatched the same day and as it was a Friday delivered on Monday .”

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Posted 3 months ago

“I bought a record rack which was even better quality than expected, arrived promptly, beautifully packaged and does exactly what it says on the tin. What's not to like!!”

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Posted 3 months ago

“Found the video explaining the features very useful when selecting the amp, delivery was very quick and the product works perfectly.”

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Posted 3 months ago

“Quick delivery and great deck and blue tooth speaker, amazing value and sound 5*”

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Posted 3 months ago

“Your service was Brilliant to order was easy and your delivery was very quick would recommend you to everyone thankyou”

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Posted 3 months ago

“Fast delivery and the speakers are quite good. The sound volume is not the loudest but is very well defined, so overall quite happy with my purchase.”

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Posted 3 months ago

“Very happy with my speakers.”

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Posted 3 months ago

“Sorting out the turntable was no problem. The 'helpful video' that was emailed to me prior to receiving the items was not a lot of help regarding the speakers. I had to resort to the 'live chat line' to get them sorted. But alls well that ends well and I am happy with the set up and the quality of sound.”

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Posted 3 months ago

“Love my new hifi system from K&B, easy to set up and sound quality is wonderful for a full system that cost less than £500.”

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Posted 3 months ago

“My purchase was all I had hoped for. And your website is easy to use. The only problem I had was FedX, I was given a time of arrival 8.30 am to 12.20. It arrived at 5.25pm . I waited in all day, not good at all”

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Posted 3 months ago

“Easy to find what I wanted and it was in stock, despatched quickly and arrived safely”

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Posted 3 months ago

“Excellent range to pick from , very easy to order superb quick delivery time and kept up to date as to the delivery process an time”

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Posted 3 months ago

“Speakers received promptly and were as expected. Now fitted and working perfectly. Many thanks”

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Posted 3 months ago

“Me and my son absolutely love our new record player and speakers Quick delivery and kept up to date with all the details”

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Posted 3 months ago

“Ordered a record stylus and was in stock. Item was well packaged and was received quickly.”

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Posted 3 months ago

K&B Audio is rated 4.9 based on 2,760 reviews