K&B Audio Reviews

Name: K&B Audio
Address: Unit 6 Glenmore Business Centre, Aerodrome Road, Gosport, Unit 6 Glenmore Business Centre, Aerodrome Road, Gosport, Hampshire
Rating: 4.93

4.9 Rating 2,232 Reviews

99 %

of reviewers recommend K&B Audio

4.9

Based on 2,232 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About K&B Audio:

We help with home audio products designed to make the most of your kitchen & bathrooms. Our ranges include radio systems, ceiling speakers and much more!

Visit Website

Phone:

02393190955

Email:

sales@kbaudio.co.uk

Location:

Unit 6 Glenmore Business Centre, Aerodrome Road, Gosport,
Unit 6 Glenmore Business Centre, Aerodrome Road, Gosport
Hampshire
PO13 0FJ

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an Evoke Home internet radio/CD player. The item sent to me is one that had undoubtedly been previously purchased and returned by someone else. The box had been opened before, and the original seal of the box had been broken - and ordinary sellotape was used to seal the corners instead. When I turned it on, it showed 'Chris iphone' as a connected device. This has now disappeared after I connected it to my home wifi. I took photos but subsequently deleted them since I do not intend to return the item, which is working all right”

Helpful Report

Posted 5 months ago

Hi Sandip, thank you for your recent order and my apologies for the issue. We had this sent directly from the UK Pure distributor so I'm not sure how it can be a used item, we also only listed this product last week so have not had any returns as of yet. We'd be happy to replace the unit for you. Kind regards, Craig.

Posted 5 months ago

“Bought outdoor speakers, Bluetooth amp and outdoor speaker cable Website easy to use Good technical support on each page Delivery prompt Main issue is remit that came with amp is faulty - constant flashing red light - need to return for a swap so I guess I’ll see how good their customer services are too”

Helpful Report

Posted 10 months ago

“Good stuff when it arrives. the last order before was lost by DPD and i was told by Craig if it happens again they would not refund it. not my problem. if i have not recieved it i wont pay for it. end of JOHN MANNION”

Helpful Report

Posted 1 year ago

Hi John, thanks for your orders. Just to clarify, the order wasn't lost it was taken to a local collection shop because you weren't available to take the delivery at home, you were unwilling to collect it so the parcel was then lost in the system and we refunded you in full despite not being able to recover our costs for the product even though it had been delivered. You then requested to buy the item again from us, I said that if it was taken to a collection shop again then it would need to be collected and not simply refunded. We helped you out by changing delivery service to Parcel Force and the parcel was successfully delivered. Thanks again for buying from us and enjoy your new subwoofer. Kind regards, Craig.

Posted 1 year ago

“The product works as expected! I did face an issue with the delivery , even though I paid for next day express delivery DPD ( by paying 7£ extra) I only got it 2 days later , as the standard delivery , so that was bit disappointing as I had paid extra specifically to get it early”

Helpful Report

Posted 1 year ago

Hi Ashil, many thanks for your order and review. I have checked this for you and you placed your order at 7pm Monday 27th February, it was dispatched on Tuesday 28th (the next working day as you placed order in the evening after our cut off for same day delivery which is 2pm) via DPD Next Day and it was delivered the next day on 1st March at 15:12. Kind regards, Craig.

Posted 1 year ago

“A few issues like wrong speakers being delivered but once notified replacements were sent next day delivery. Communication wasnt immediate on thier part but was continual once the mistake was noted.”

Helpful Report

Posted 1 year ago

Hi Fraser, thanks for buying from us and my apologies that you received the wrong speakers. We resolved it within 24 hours of being notified and managed to keep to the initial delivery timeframe. Thank you for bearing with us whilst we fixed it for you. Regards, Craig.

Posted 1 year ago

“Speaker turned up on time but have a fault on transformer have email twice now with no response”

Helpful Report

Posted 1 year ago

Hi Stuart, thanks for your order and review. We are closed on Sundays so were unable to reply to you until the next working day which we have done this morning and are resolving your issue with the power transformer. Kind regards, Craig.

Posted 1 year ago

“Had some problems with delivery but they sorted it out in the end.”

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Posted 2 years ago

“Product arrived a few days after it was supposed to and the product was fine and the communication throughout was good. Only disappointment was the colour of the light which was white but the advertising which probably isn’t K&Bs issue; showed the light as being more like light grey as opposed to brilliant white.”

Helpful Report

Posted 3 years ago

“Build quality not very good for the money, but it does the job.”

Helpful Report

Posted 3 years ago

“The product is great and delivery on time. Only disappointment is the time it is taking to get answer back from the automated customer service email form. Ive been waiting for 3 days and still no response.”

Helpful Report

Posted 5 years ago

Hi Stuart, apologies but we did not receive an email from you, I have checked all junk folders too, if you replied to a review request email it may not come through to us. We've since contacted you and resolved your questions directly. Enjoy your new system! Craig.

Posted 5 years ago

“Phoned up for some advice on bathroom bluetooth speakers. The lady on the phone couldn't have got rid of me quicker. Just kept telling me to look at the website. Well if the information was on the website I wouldn't have had to call!! Happy with the speakers I bought but will be going elsewhere for the rest.”

Helpful Report

Posted 6 years ago

K&B Audio is rated 4.9 based on 2,232 reviews