K&B Audio Reviews

Name: K&B Audio
Address: Unit P1, Pegasus Building, Daedalus Drive, Lee-On-The-Solent, Hampshire
Rating: 4.93

4.9 Rating 3,392 Reviews

99 %

of reviewers recommend K&B Audio

4.9

Based on 3,392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About K&B Audio:

We help with home audio products designed to make the most of your kitchen & bathrooms. Our ranges include radio systems, ceiling speakers and much more!

Visit Website

Phone:

02393190955

Email:

sales@kbaudio.co.uk

Location:

Unit P1, Pegasus Building,
Daedalus Drive,
Lee-On-The-Solent
Hampshire
PO13 9GX

K&B Audio 5 star review on 31st May 2026

342

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Record player and speakers came with lots of different parts/attachements -with descriptions that make no sense to me. I tried to sort via 'chat' on-line, but as not real person, not helpful. Record player and speakers still waiting to be attached-waiting in hope for someone I know to be able to make sense of it for me!”

Helpful Report

Posted 6 days ago

Hi, thanks for your review. Sorry to see that you are having issues setting up the LP60X turntable. We did email you clear step by step instructions with pictures on how to install the belt and connect the cables. I have reviewed the conversation you had with our AI chat bot and it did also give you the correct information, then recommended you contact us via phone or email which we don't appear to have had. I've sent over another email to you with the guides and further advice. Kind regards, Craig.

Posted 5 days ago

“Disappointed due to having to return a brand new turntable to be looked at. No offer of a discount or replacement of turntable whilst I wait.”

Helpful Report

Posted 1 month ago

Hi Stephen, my apologies that you received a faulty turntable. We sent you a pre-paid returns label at the time of your call and replaced the turntable within 3 working days. We do need to receive the faulty item back to confirm the fault and resolve for you prior to sending out a replacement but we aim to get this done ASAP. Kind regards, Craig.

Posted 3 weeks ago

“Love the cinema set up. Sound is brilliant and at a very good price. Just annoyed as remote bettery cover was snapped on opening unsure whether was me who did it or done before. Was told will have to pay for remote again. Wasnt best pleased but have asked for a price for remote. I Still havent heard anything and its been nearly a month!”

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Posted 6 months ago

“Goods delivered promptly. Instructions unhelpful and misleading. Contact with supplier by e-mail only despite several requests to phone me to talk me through the set up process, supplier said they phoned twice but no call ever received. It was by pure chance and in desperation after one and a half days of trying that I hit on how to alter from blue to green. When one orders a basic record player, why is it set up in such complex format including bluetooth which I didn't order and don't understand.”

Helpful Report

Posted 7 months ago

Hi Max, thanks for your recent order. I can see that we replied to your email promptly and sent the manufacturer instructions, our own blog guide with step by step images and also a We Transfer link to a video Jack created for you on how to change the source input of your speakers. I can also see that we tried calling but you have call screening enabled and we were unable to get through. I can also confirm that you did order the Bluetooth speaker version, but you don't need to use the Bluetooth if you don't want to. I'm glad you are all up and running now, if you have any further issues please call into us and we'll be happy to help. Regards, Craig.

Posted 7 months ago

“Paid for next day delivery only to be told they don’t deliver on Sundays after I paid for next day delivery The product received was badly scratched and chipped I have been requested to return product then I they will submit a new item why should I have to return the item first surely a new item should have been sent immediately as this was a birthday gift. I was told to take the item to a post office or similar I’m disabled don’t drive and cannot carry the weight alone of this large and heavy record player and speakers Very poor customer service”

Helpful Report

Posted 1 year ago

Hi Pam, Thanks for your review. Sorry to see that the speaker had a minor chip on it, we immediately issued a pre-paid returns label to get the item back for a full replacement for you. We can't simply send a replacement without requesting the defective item back unfortunately, but I can see the matter was dealt with very quickly and efficiently. If you are unable to get to a drop off point then we can arrange a one-off collection from your home as a gesture of goodwill however, looking at the email chain, we were not made aware of any issues. Regarding the delivery, you ordered on Sunday 16th March, the website and checkout stated the delivery date of Tuesday 18th, which it was delivered on as you had selected next working day, we do not ship on Sundays unfortunately. Kind regards, Craig.

Posted 1 year ago

“Not great quality and the velvet head of the brush fell off even before I got to use it.”

Helpful Report

Posted 1 year ago

“Although your overall service was great,the product is terrible...179 pounds for a very cheaply made product...”

Helpful Report

Posted 1 year ago

“I would love to be able to sit here and write a brilliant review! How ever.. unfortunately that is not the case. The product was shipped & arrived super quick via DPD. The product is packaged well. The instructions are super simple to follow and the look of speakers themselves are very impressive. The whole install took less than a hour. Setting up the speakers is nice and easy via Bluetooth and the LitheAudio app to change settings on the speakers is very user friendly. My speakers are wired off a spur of my lighting circuit as the instructions state - this is where it’s gets bad. I turn my kitchen lights on and bang. The RCD trips. Kitchen lights go off. The RCD trips the second you try and put it back on. I disconnect the power to the speakers and my lights come back on. Connected a flex cable to the speaker power supply and plug them into a socket. Bang. The socket rcd trips. The issue being a faulty power supply. Called K&B audio on Friday (16th) and explain the issue. They tell me they will email Lithe audio and get a replacement power supply shipped to me and will email a confirmation as to what is happening. Again call K&B audio on Monday (19th) and I am told someone will call me back. I never received a call. I called again today Tuesday (20th) spoke to Jack and was told Lithe haven’t responded to there email but he will chase and all should be resolved by today. Still no follow up email as to when I will be receiving a new power supply. So this is where I am at today. £300s worth of speakers unusable. Personally I think for a product that is a few days old to have the power supply fail is not acceptable. Yes these things happen but I am no further on getting my product working.”

Helpful Report

Posted 1 year ago

Hi Jack, my apologies that your PSU was faulty. I have looked into this and can see that a replacement PSU was sent via next day courier on Tuesday 20th from Lithe Audio directly, after your conversation with our Jack. Please let me know if you have not received this yet so I can get it resolved ASAP for you. Kind regards, Craig.

Posted 1 year ago

“The delivery of the Pure Elan one was very good. However, the performance of the radio is not. I am not able to select on DAB any BBC station except BBC Radio Kent.these staations, for some reason, just dont appear on the list available. What am I doing wrong?”

Helpful Report

Posted 2 years ago

K&B Audio is rated 4.9 based on 3,392 reviews