Target Zero Group Reviews

Name: Target Zero Group
Address: 33 Robjohns Rd, Chelmsford, Essex, CHELMSFORD
Rating: 4.86

4.9 Rating 4,524 Reviews

98 %

of reviewers recommend Target Zero Group

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4.9

Based on 4,524 reviews


Customer Service
Communication Channels	Telephone, Email

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Phone:

0333 444 0018

Email:

bookings@targetzerogroup.co.uk

Location:

33 Robjohns Rd, Chelmsford, Essex
CHELMSFORD
CM13AG

Target Zero Group 5 star review on 17th August 2023

Stephen Nichols

Target Zero Group 5 star review on 5th June 2022

Ahmad Bah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my opinion we had to many issues using zoom”

Helpful Report

Hello Steve, We are so sorry that you experienced issues on your course, if you would like to contact us at bookings@targetzerogroup.co.uk we would love to hear more about your experience so we can work to address these issues.

“EXCELLENT - The course was conducted on - line which can sometimes be difficult with the volume of delegates and occasional IT issues but thanks to the helpfulness and patience of the Target Zero Group tutor these issues were swiftly dealt with. The course was well managed and delivered in such a way that everybody could get involved and take away a lot of worthwhile information. This interactive style of teaching makes learning a pleasurable experience well done Target Zero Group.”

Helpful Report

“The joining instructions, where a form had to be completed, only arrived just before the course started. This could have been sent a few days before. The fact it arrived so late, meant some candidates hadn't populated it, which caused the start of the training to be delayed. The trainer also wasn't clear when breaks would be, at one point we didn't have a break for 3 hours (between 10am and 1pm), meaning one candidate had to ask to go to the toilet and another had to ask when we would be able to have lunch. This length of time between breaks, will mean people will switch off and not take in the course content. The trainer was also not clear with what to do after we had completed the exam, several questions had to be asked for it to be clear. The trainer also impied it was compulsory to complete the review.”

Helpful Report

Thank you for your feedback which we take seriously at Target Zero to maintain a continuous cycle of improvement. Joining Instructions are issued automatically when the course is booked to the email address provided with the Delegate Information Form. Occasionally the email will be sent to the individual making the booking and the delay in receipt by the delegate is out of our control. Setting out of breaks may be approximate and dependent on the pace, the group or the subject being covered whilst accommodating the comfort of our delegates. I would be happy to address further concerns if you would like to contact the office with details of the course.

“Ladi Dada- Took far too long and far too repetitive but I did learn the answers I needed to pass the assessment.”

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“both bill and Richard was very good at put the point accoss and I found the training very helpfully would like to thank both for the help stuart”

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“Sean, our tutor, was very sexist and outdated in the way he spoke and addressed some areas of the course, which came across as rude, and provided an uncomfortable learning environment. Diversity training would be beneficial in my opinion. The use of guys and lads when addressing the group, or discussing workers on site was particularly unprofessional. He was also very inappropriate when discussing unisex toilets on site and pregnant people, expressing his opinion which was both derogatory and unnecessary to the course.”

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“Course content was very good however, the attitude of the trainer was a little abrupt. This could be better.”

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“The course could definitely benefit from a clearer structure i.e. start with the definition of temp works followed by the role and responsibilities of the TWC and legislation, followed by lots of examples of temp works from different fields of construction. Refurbishment of existing buildings (façade retention, needling and propping, top down basement, etc.) was hardly mentioned. More time cold have been spent on scaffolds, complex designed schemes, the need and ways to test ties, different types of ties. Hoists were mentioned but way to tie them to the structure were not, and that seems like an important issue when writing a brief. We spent a lot of time on CDM, LOLER, PUWER, noise, etc. All important and relevant but covered in detail on other courses. That time could have been spent on exercises - writing briefs for different types of TW, identifying faults (scaffolds would be great for that) in TW and a very simple worked example like assessing the wind load on a hoarding or ground pressure on a trench box. Overall informative, a good refresher for someone with TW experience.”

Helpful Report

Hi Matt, Thank you for your feedback which we always appreciate at Target Zero. We hope that the level of training was in itself well delivered. The actual course content is not set by us as the Approved Training Operator, it is set by the CITB Scheme Rules by which we are bound by when delivering Site Safety Plus courses. We will certainly pass your comment on to the CITB for their reference.

“Difficult times with the pandemic, really should’ve had a hard copy of the book to hand , alternating between the zoom and the electronic book was not good, and then at the exam stage being told I’d need two devices to do the exam on caused loads of problems, not a good experience all round”

Helpful Report

Target Zero Group is rated 4.9 based on 4,524 reviews