Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.85

4.9 Rating 2,084 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.9

Based on 2,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought and they refused to accept return. The item was sealed and unopened. Delivery time is bad and they gave only 12 days to change your mind.”

Helpful Report

Posted 3 weeks ago

Dear Seltene, We understand your frustration regarding the return, but we want to clarify the details. Your order was placed on September 6 at 11:52 pm, dispatched on September 7 at 11:28 am and delivered by DPD at 10:02 am on September 8, 2026. So, your order was actually processed as efficiently as possible. We received your request to return the order on September 26. We were unable to accept the return since it was beyond our 14-day return window, a timeframe that is standard across most major online bathroom retailers. Regards, Tim

Posted 2 weeks ago

“Shipped a product that was heavily damaged. Promised to ship replacement in required timeframe for fitter but failed miserably. They blamed the courier for both incidents, the courier blamed them. All in all a very frustrating experience, I gave them the chance to put it right and they let me down a second time so the fitter couldn't complete job adding more expense for me. I wouldn't use Taps Empire again or recommend them on that experience.”

Helpful Report

Posted 2 months ago

Please accept our sincere apologies for the inconvenience you experienced regarding your order. Following the initial transit damage, we attempted to schedule the replacement delivery to align with your return from holiday. Unfortunately, a routing error by our courier caused the delivery to be missed. As requested, your order was cancelled and refunded the same day. We recommend that customers wait until they have received all ordered goods in perfect condition before commencing installation or pre-booking contractors, since courier delays or vehicle breakdowns are beyond our control. We are genuinely sorry that we did not meet your expectations in this instance.

Posted 2 months ago

“It's difficult to review when I haven't recieved the taps”

Helpful Report

Posted 3 months ago

We have looked into the details of your order and can confirm that your order received on 29 June was dispatched via DPD on 2 July and successfully delivered on 3 July at 12:30pm. Please do not hesitate to contact us directly regarding any concerns.

Posted 3 months ago

“Replacement water filter leaking after 8 hours”

Helpful Report

Posted 8 months ago

Dear John Sorry for the inconvenience. We have checked our records and can confirm that we have not been contacted regarding any issue with your order till date. May we request you to contact our customer care team to enable us to resolve the issue, since all products we sell are covered by the full manufacturer's guarantee. Regards Tim

Posted 8 months ago

“I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase. The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns. After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch. Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself. Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service. While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.”

Helpful Report

Posted 9 months ago

Dear Carol We have reviewed the details regarding the toilet delivered two months ago, and can confirm that no communication was received prior to the email earlier this year regarding the crack observed while cleaning. As the item was installed and in use, photographs showing the installed item and the crack were requested. The initial inspection of the photographs provided to the Ideal Standard warranty team suggested the damage may have resulted from impact or incorrect installation, as the item was delivered in perfect condition. However, a replacement was arranged from Ideal Standard as a gesture of goodwill. We sincerely apologise that the replacement arrived damaged, despite being palletised and shrink wrapped. Please note that our drivers are generally restricted to ground-floor entrance drop-offs and any delivery beyond that point remains at the driver's individual discretion. Since you have opted not to receive a further replacement, we have contacted Ideal Standard to process a full refund for the item under your warranty. Regards Tim

Posted 9 months ago

“Item arrived terribly packaged for a start. Royal Mail tried to deliver the returned package to Taps Empire on a Saturday and as they are not open, it could not be delivered. The package somehow got lost in the Royal Mail system was never rescheduled for a delivery, thus being past the 14 day return window, taps Empire were absolutely unwilling to help and take the item back. Shocking customer service I will never recommend or use them again.”

Helpful Report

Posted 1 year ago

Dear Daniel There seems to be a misunderstanding, since your return for a Bristan Oval Flow Control & Diverter Valve was delivered back to us, and was refunded completely on 21 September 2025. Your truly Tim

Posted 1 year ago

“I. Stay in Elgin Moray not the highlands and islands . But was charged for the Highlands and Islands for delivery.”

Helpful Report

Posted 1 year ago

Please note that the Remote Postcode Delivery Surcharge is based on the specific areas for which our couriers impose additional charges. These postcodes are mostly confined to the Scottish Highlands, but also include a few other remote parts of the U.K. Furthermore, this surcharge, if applicable, is clearly shown with the updated total payment amount before placing the order. We offer Free Delivery to most United Kingdom mainland postcodes, but are unfortunately unable to absorb the extra charges for remote area deliveries.

Posted 1 year ago

“I cancelled my order immediately when I was told delivery would take 4 weeks I’m still waiting for my refund over 1 month later - £138!”

Helpful Report

Posted 1 year ago

Please note that since the order was placed and cancelled on the same day, in many instances your card may not have been charged at all. However, if the payment was charged to your card, we can confirm that the same was refunded on 02 June and should appear within 3 to 7 business days on your statement for UK banks/cards. We have also sent you the confirmation of your refund from our payment gateway by email, which shows the refund time, date, reference and the last four digits of the card. In case you require any further assistance, please feel free to contact our Customer Service Team.

Posted 1 year ago

“The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.”

Helpful Report

Posted 1 year ago

Please note that we do not state on our website that items are dispatched within 24 hours. In fact, our website clearly states "Usually dispatched in 2 to 4 days" for the specific product ordered by you. Nevertheless, your order was received on 9 January and actually dispatched on 10 January. Since your order was delivered on 11 January and you contacted us on 31 January to request a returns reference, we were unable to accept the return.

Posted 1 year ago

“still waiting for my replacement”

Helpful Report

Posted 2 years ago

Sorry for the inconvenience. Please note that the replacement was sent by UPS on 23 September 2024 itself, and we have sent you the Tracking Number by email.

Posted 2 years ago

“I would never buy from this supplier… I would never buy from this supplier again. Goods arrived promptly and OK but family illness and resulting availability of plumber meant item not installed as originally planned. It was then discovered that the item was unsuitable for our location but as we were outside the 14 day returns period, they totally refused to accept any Return goods, despite our explaining valid reason why the install was delayed. Very poor Customer Relations”

Helpful Report

Posted 2 years ago

We genuinely try our best to accommodate customer requests. However, since you contacted us to return the order delivered 4 weeks ago, unfortunately we were unable to accept your request.

Posted 2 years ago

“I ordered 2 bristan echo taps both of which arrived with NO grub screws with which to affix the tap to the brass body! Contact with the company was impossible by phone and the returns policy leaves a lot to be desired. I am 😟”

Helpful Report

Posted 2 years ago

We are sorry to note that the item received by you is missing a part. In case of any shortages, we can either arrange for the replacement part(s) to be sent to you or arrange for the complete product to be collected for a refund/exchange as preferred, if we are informed regarding the same in a timely manner prior to installation. As we have not received any communication regarding this order prior to this feedback, we hope you appreciate that we have not been given an opportunity to resolve the matter for you. Please call or email us with details of your order, to enable us to arrange the replacement parts or a refund/exchange promptly.

Posted 2 years ago

“We received a damaged £95 Burlington toilet seat and because we were on holiday when it was delivered and couldn’t check it within their timeframe they refused to exchange it. The integrity of the toilet seat is compromised so we are literally flushing £95 down the toilet because it cannot be used. Our entire order value was £400+ but there was no goodwill whatsoever. Go to a reputable dealer and do no use this company would be my advice.”

Helpful Report

Posted 3 years ago

Sorry for your experience, but damages need to be reported within a reasonable period of time. To avoid such situations, we reiterate this online, by emails as well as by text message. Unfortunately, we are unable to offer a replacement in this instance since the goods have been on site for a month before reporting the issue. In all fairness, most reputable online retailers use insured delivery services, but the couriers are unable to accept liability for deliveries completed a while ago.

Posted 3 years ago

“Terrible! Send faulty goods and then won’t refund your money. Please don’t but from this site it’s a scam. Refusing to refund an item that was never opened but apparently is broken when returned. Refusing to cooperate and blamed the courier company for damage in transit - yet the packaging is perfectly intact! This way they keep my money in full and I may or may not get partial compensation from ParcelFOrce. It’s a scam!”

Helpful Report

Posted 3 years ago

We send all our courier parcels packaged securely into outer boxes fully insured so that the customer receives them in perfect condition. You requested to return the product as it was not suitable for your needs, and the item was delivered back to us by Parcelforce, but the seat was broken. We advised you regarding the damage on the same day and supplied photographs showing the packaging and the damaged seat, which is available to inspect/collect. Based on the damage to the corner of the seat, it seems that the parcel was dropped in transit. We have received your email stating that you have initiated a claim with Parcelforce and we shall provide all the requested information as soon they get in touch. The damaged item, in its packaging as received, is available for the courier to inspect/collect.

Posted 3 years ago

“Taps didn't arrive after 10 days, four phone calls later and numerous emails they agreed to refund. More frustratingly it was the lost time which we couldn't get back.”

Helpful Report

Posted 4 years ago

We sincerely apologise for the inconvenience caused in this regard. After days of chasing up Parcelforce regarding your parcel's tracking updates, they informed us that as they were unable to locate the delivery address, the parcel is being returned back to us. We accept that this has been unreasonably delayed and shall process the refund as requested by you. Once again, sorry for all the trouble, as we have been seriously let down by our courier this time.

Posted 4 years ago

“I ordered a toilet seat. First one delivered was damaged. I was promised collection of faulty seat when replacement gets delivered. Then they said: “get rid of it yourself”. I had compatibility issues / questions and was just fobbed off to talk to Ideal Standard directly. That took a while. When I asked for different spec replacement / refund they said: “too late, 14 days return policy”. If you get the correct item undamaged, fine. If you require “customer service”, not recommendable.”

Helpful Report

Posted 4 years ago

Sorry for the lack of clarity in communication regarding collection/disposal of the damaged seat. Although the damaged seat would have usually been collected, the manufacturer decided against collecting the same due to the current circumstances and hygiene reasons. Regarding compatibility, we had to refer you to the manufacturer since it was impossible for our team to establish the correct seat suitable for your pre-installed toilet without knowing the exact SKU of the toilet pan installed. We genuinely try our best to achieve 100% customer satisfaction, and hope you appreciate the specific limitations in this instance.

Posted 4 years ago

“Avoid this company at all costs, there is a reason they are cheap, they send seconds with minor cosmetic damage then when you return the items they claim its damaged due to the poor packaging they provided. 4 months later I have no shower and no refund thats theft!”

Helpful Report

Posted 4 years ago

As stated in response to your previous review, please note that we only sell brand new goods. Sorry you feel this way, but the product returned by you was damaged in transit by your courier Parcelforce, we highlighted the damage to the delivery driver, we sent you images of the damage immediately, you filed a claim for the damage with Parcelforce and we provided all the information requested by Parcelforce in a timely manner. As advised, the damaged item is available to inspect/collect from our premises. We process numerous returns every week, and all products received in their original, unused, re-saleable condition and packaging are refunded promptly.

Posted 4 years ago

“I’m afraid 5 days later I am still waiting for your courier company Twc to deliver”

Helpful Report

Posted 4 years ago

As per APC, they left a missed delivery card to tell you they tried to deliver your parcel. Nevertheless, we have sent you the tracking information by email to enable you to rearrange delivery of the parcel.

Posted 4 years ago

“Not trusted as an online retailer with a returns policy of only 14 days.”

Helpful Report

Posted 4 years ago

“Avoid, deadful company, no returns policy. Will not refund anything or return goods. Just straight theft. DO NOT BUY FROM HERE. I CANNOT STRESS THAT ENOUGH.”

Helpful Report

Posted 5 years ago

Taps Empire is rated 4.9 based on 2,084 reviews