Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,776 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 4th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was ordered in good time to meet my plumbers needs. No communication from them when it didn’t arrive as expected. Had to call to ask and was told it was taken to the wrong distribution centre. Had to put unhappy plumbers on hold and has meant our bathroom will be out of action for more time.”

Helpful Report

Posted 4 years ago

As you would appreciate, your order was despatched promptly but was delayed in transit by the courier due to COVID-19 related restrictions. Sorry for the inconvenience caused due to the current exceptional circumstances beyond our control.

Posted 4 years ago

“Sink delivered without fittings and therefore had to cancel plumber who had been booked to fit it. Customer services refused to provide any recompense and tried to shift blame to a supplier. Plenty of other companies available with better customer services!”

Helpful Report

Posted 5 years ago

Sorry for the inconvenience caused due to the picking error. While most orders are delivered accurately, we accept that human error is not completely avoidable. Once again, please accept our sincere apologies for your disappointment.

Posted 4 years ago

“The item I wanted (Grohe shower diverter) shows the pipework to the rear of the control and yet it was an additional item. My online order was accepted despite this and yet most companies websites pick up this sort of discrepancy. The valve part is apparently a new item and is not yet available. The website gives no easily found telephone number for sales so I did not have the opportunity to check stock before ordering. I do not recommend this company particularly as their prices are not the best. Avoid!”

Helpful Report

Posted 6 years ago

“Appalling service and communication. Original order placed for Roca basin placed on the 9th October. After chasing delivery (5 weeks later)was informed by e-mail that the basin had been damaged in transit by the carrier and that delivery would be a further two weeks. I then received an e-mail saying they had cancelled my order and refunded my account as the carrier would not deliver to my postcode. A very strange response given that they had already delivered the taps and trap to the same postcode and thes had been fitted an set up for the sink dimensions. (We live in the middle of a mid Wales coastal town serviced many carriers ) I sent an e-mail of complaint to Taps Empire expressing my disappointment but have received no response, which given their performance with my order was no surprise.”

Helpful Report

Posted 6 years ago

“Ordered a Rocca Debba family unit (it is completely unboxed) which unfortunately won't fit in the finished bathroom - BUT because it was after the 14 days return period they flatly refused to help out and process any return or restocking at all .... no flexibility ....Avoid”

Helpful Report

Posted 6 years ago

“Ridiculous, took my order then later received email saying: "We are sorry to advise that our logistics provider for the product ordered does not deliver to your postcode at present. Your order has therefore been cancelled and the total payment refunded." Think it's time you changed your delivery partner, I live in Hampshire, I'm sure you could find someone who passes through - the roads are jammed with vans delivering stuff..... Next time don't take the order if you can't deliver or add a delivery charge and let customer decide. Very poor service.”

Helpful Report

Posted 6 years ago

“Shocking experience. Firstly, the tap was delivered with damaged parts, replacement parts were also damaged. Ridiculous that A) there was no quality control for the initial order and B) replacement parts were not checked for damage.”

Helpful Report

Posted 6 years ago

“Spent over £200 on a new mixer tap. It arrived & was left in the box. Had to wait three weeks for my plumber to turn up to tell me it’s the wrong shower. I’ve emailed them to see if there was any chance to send it back. Emphatic no. Very upset. £200+ wasted. Never use this company again.”

Helpful Report

Posted 6 years ago

“I ordered a toilet seat been advised that it will take two weeks. The seat cost £53.00 which I’ve noticed you have taken out of my account. I called you 8 times today but the number has a funny ring tone then disconnects. I emailed asking a few days ago for an update but still not heard a thing. If I don’t receive my toilet seat in the next 3 days then please return my money or at least call me to give me some sort of an update. More importantly how about answering your phone! Failure to to this will lead me to speak to my bank. The customer service I’m receiving so far has been shocking.”

Helpful Report

Posted 7 years ago

“I bought an Basket Strainer Waste with Overflow in antique Gold. The item arrived within 3 days with missing parts. I returned the item with recorded delivery, I didnt received Taps Empire receipt acknowledge. I have contacted them but no reply.. I am still waiting for a refund. Communication is very poor, not replying to emails.”

Helpful Report

Posted 7 years ago

“Mayfair Palazzo tap started dripping upon fitting a week before Christmas. Despite emails from Tap Empire stating they'd asked the manufacturer to contact me I've had no further contact. Would suggest purchasing elsewhere.”

Helpful Report

Posted 7 years ago

“Terrible service. False advertising. Wrong product pictured. Wrong product delivered. Would not honour what I ordered. Despicable”

Helpful Report

Posted 7 years ago

Taps Empire is rated 4.8 based on 1,776 reviews