After asking to choose a delivery date, I was told this was not a problem and to email my request. Unfortunately I was ignored, and the bath was delivered within two days. It was dumped on the front drive. My plumber came two and a half weeks later to find the whirlpool bath, which had been stored in the corner of the sitting room, damaged with scratches. When I rang and emailed to explain the situation I was advised that neither they nor Frontline, the manufactures, were not going to do anything. I saved for a long time for my bath, as I need it for health reasons. I’m disgusted with Taps Empire and Frontline. They delivered a damaged item and are taking no responsibility.