Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.85

4.9 Rating 1,833 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.9

Based on 1,833 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 29th May 2025

Andrew

Taps Empire 5 star review on 4th November 2024

Anonymous

Anonymous // 01/01/2019

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“Fantastic experience! Ordered on the Saturday, dispatched on Monday and arrived on Wednesday. Lovely delivery driver contacting us beforehand to let us know when he’d be dropping the package off.”

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Posted 3 years ago

“Very prompt service, helpful after a faulty product.. gave us options of refund or replacement. We replaced it as the company was extremely fair .”

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Posted 3 years ago

“Ordered a replacement toilet seat, plus a spare, at midday Friday. Delivered before 9 a.m. on Monday by a cheerful courier. First-class service and competitive pricing.”

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Posted 3 years ago

“Really quick service after we were let down by another company with the delivery of a RAK toilet. Happy and relieved that Taps Empire were able to supply us so amazingly quickly. Would definitely use again!”

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Posted 3 years ago

“Excellent speed in fulfilling our order. Product spot on.”

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Posted 3 years ago

“Ordered a back to wall toilet pan at a very competitive price which also included delivery cost. Delivery was within two days , and time slot advised in advance was accurately maintained. Excellent service and well packaged product.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Website was user friendly for ordering and goods were dispatched and received promptly.”

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Posted 3 years ago

“Easy to use website, great value and fast despatch”

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Posted 3 years ago

“Very good service, delivered as requested,no problems.”

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Posted 3 years ago

“Excellent service. They stock an amazing range and despatch quickly. Good communication and well packed when the taps arrived. Five stars”

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Posted 3 years ago

“I’m afraid 5 days later I am still waiting for your courier company Twc to deliver”

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Posted 3 years ago

As per APC, they left a missed delivery card to tell you they tried to deliver your parcel. Nevertheless, we have sent you the tracking information by email to enable you to rearrange delivery of the parcel.

Posted 3 years ago

“Gentlemen on the phone was extremely helpful & I received item on time.”

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Posted 3 years ago

“Spoke with sales to confirm they had my item, ordered five minutes later online Thursday received Saturday morning great service would use them again”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“From the first contact I was most impressed by the availability of personnel, who were very well informed and polite. Taps arrived today, well packaged. The Vado tap is of great quality and the price from Taps Empire was well below any other company. 🙏”

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Posted 3 years ago

Thanks ever so much for the positive feedback!

Posted 3 years ago

“Great service. Ordered replacement for our toilet seat. Unfortunately, the first one sent had bits missing, reported to customer services and another was sent. It also had a piece missing and also a chip in the edge of the lid, called again and they arranged for a third to be sent! It duly arrived, all present and correct. As this item came direct from Ideal I have absolutely no complaint about Taps Empire. All done without complaint, would recommend.”

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Posted 3 years ago

“Not trusted as an online retailer with a returns policy of only 14 days.”

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Posted 3 years ago

“Appears to be a good quality product, delivered as promised”

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Posted 3 years ago

“no commnets”

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Posted 3 years ago

Taps Empire is rated 4.9 based on 1,833 reviews