Taps Empire Reviews

Name: Taps Empire
Address: 9 Upminster Road South, Rainham
Rating: 4.84

4.8 Rating 1,886 Reviews

97 %

of reviewers recommend Taps Empire

Company Reviews

Metrics

Info

4.8

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 043 1254

Email:

sales@tapsempire.co.uk

Location:

9 Upminster Road South
Rainham
RM13 9YS

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Taps Empire 5 star review on 9th October 2025

Robert

Taps Empire 5 star review on 29th May 2025

Andrew

Anonymous

Anonymous // 01/01/2019

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“Good product and delivery”

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Posted 3 years ago

“Excellent company, good customer service and prompt delivery. Would use again”

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Posted 3 years ago

“Very competitive price and quick service. Would definitely recommend.”

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Posted 3 years ago

“I wouldn't use them if they weren't reliable”

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Posted 3 years ago

“It was disappointing that you could not supply my original order, as delivery went out too over four weeks from my original order date. However, I was most impressed with the service regarding my replacement order, which was delivered within two days.”

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Posted 3 years ago

“Very easy transaction online. And wonderful customer service!”

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Posted 3 years ago

“Great company definitely use again”

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Posted 3 years ago

“very good service/delivery as stated”

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Posted 3 years ago

“I ordered a toilet seat. First one delivered was damaged. I was promised collection of faulty seat when replacement gets delivered. Then they said: “get rid of it yourself”. I had compatibility issues / questions and was just fobbed off to talk to Ideal Standard directly. That took a while. When I asked for different spec replacement / refund they said: “too late, 14 days return policy”. If you get the correct item undamaged, fine. If you require “customer service”, not recommendable.”

Helpful Report

Posted 3 years ago

Sorry for the lack of clarity in communication regarding collection/disposal of the damaged seat. Although the damaged seat would have usually been collected, the manufacturer decided against collecting the same due to the current circumstances and hygiene reasons. Regarding compatibility, we had to refer you to the manufacturer since it was impossible for our team to establish the correct seat suitable for your pre-installed toilet without knowing the exact SKU of the toilet pan installed. We genuinely try our best to achieve 100% customer satisfaction, and hope you appreciate the specific limitations in this instance.

Posted 3 years ago

“Fair price, promt delivery and good communications.keep up this standard !”

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Posted 3 years ago

“Great customer service and delivery.”

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Posted 3 years ago

“This is the 3rd bathroom we've refitted using products by Taps Empire. Extremely good quality products at a fraction of the cost. Very speedy delivery and friendly delivery team.”

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Posted 3 years ago

“Very lovely item. Sent quickly. Would've liked an email just to say when it was being sent. Courier luckily delivered as my husband arrived home from work.”

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Posted 3 years ago

“Just great fit like a glove”

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Posted 3 years ago

“Cheapest price I found. No delivery charge. Delivered as promised. Great service. Will use again & would recommend.”

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Posted 3 years ago

“I ordered a Bristan Shower Kit, I did consider other cheaper similar kits however when they go wrong it might be difficult to get a part . In fact, the price was so competitive I've got the product from a trusted manufacturer for only a bit more than others. The delivery was fast and secure via a reputable delivery service. The product was double boxed and well wrapped. The last thing you want is to get an item delivered and it's been damaged in transit.”

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Posted 3 years ago

“Prompt delivery of goods as advertised at a good price. Delighted”

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Posted 3 years ago

“Goods arrived quickly without problems”

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Posted 3 years ago

“Excellent service, very well packed with shredded paper with a box in a box. Free postage was even better!”

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Posted 3 years ago

“Prompt delivery and everything in order”

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Posted 3 years ago

Taps Empire is rated 4.8 based on 1,886 reviews